Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
It has been over 3 months since I placed an order for 2 hats, and I still have not received them.
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Response from Chapellerie Traclet
Hello
As indicated by email for tracking, your two hats are waiting for you at the pickup point chosen during the order.
Here is the tracking colissimo 6M18310073102
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
The item meets my expectations. However, the inside of the hat indicates the inclusion of a booklet: there was none.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2022
I have an order pending restocking since April 11, 2022. Why not have a follow-up from time to time, it would be very professional. Otherwise, I recommend the company TRACLET.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2022
Order and delivery without problems.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2022
The site is easy to navigate, and when you buy a product, you receive it in the following week as described.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
Well-made site,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2022
It's good but it's new for me so I will wait a bit before giving 5 stars. I note that the package is well prepared to avoid damaging the hats.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
It is very fast, I am very very happy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2022
Perfect for the hat.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2022
It is paradoxical to receive an ad from Traclet offering a hat, and to be told when ordering that it is out of stock. Fortunately, the wait was not long!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2022
Magnificent pakol, maybe a bit tight (one size). Delivery time quite long, but overall quite satisfied with the service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2022
The information delivered via email is perceived as spam. Otherwise, good site and careful delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2022
Fast service and shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2022
Very satisfied with the product and the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2022
Good quality hat at first glance, to see over time. Good size!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2022
Simple ordering process. Wide choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2022
No review
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2022
Nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2022
Nothing to report, all good.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/05/2022
Scam, received a sailor's cap but without the Corsican head emblem, which is what I ordered. Cap with Corsican head, so dissatisfied.
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Response from Chapellerie Traclet
Hello
We received an email on Friday at 4:40 PM and we responded the same day asking you to send a photo of the received model so we can take the necessary steps to change it for you.
Our email is [email protected]
Remaining at your disposal at 04 77 71 40 58
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2022
Hello, the beret is good but it lacks leather like the real Basque berets, that's the only flaw I find. I found my beret, I keep this one in case I lose the other. I wanted a chasseur alpin beret because they are large and that's what I like about a beret.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2022
Waiting for the rest of the order!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2022
Simple order and good delivery responsiveness.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2022
BAD SERVICE - I STILL HAVEN'T RECEIVED ANYTHING WITHOUT THE SLIGHTEST EXPLANATION - NO ONE ANSWERS THE PHONE - I AM WONDERING IF THIS SITE IS SERIOUS
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Response from Chapellerie Traclet
Hello
Your order number 263994 placed on 24/05-22 at 7:29 PM was shipped on 25/05/22, the next day by Tnt.
The tracking information was sent by email on 25/05/22 at 11:31 AM
We are reachable at 0477714058 from 9 AM to 12 PM and from 2 PM to 5 PM as well as by email.
In case you have not received the tracking and the package, we are also reachable by email.
A complaint with Tnt was made this morning.
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2022
No problem, everything went well.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/05/2022
I bought an umbrella for 170 euros and there is glue sticking out of the handle, for the price it is a shame to sell a product at this price if the quality is worse than made in China with glue oozing out.
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Response from Chapellerie Traclet
Hello
Please excuse us for this issue; thank you for sending us a photo of the problem and we will check with the supplier to replace the umbrella.
Our email [email protected]
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2022
Well received, good quality but too big so I will return it, too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2022
The product was well packaged. Small downside, too big for my mailbox.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2022
No opinion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2022
Satisfied, very light cap
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2022
I found the site while looking for a way to shrink a too big straw hat. I was looking for an easy way since I'm not skilled in sewing.
This system is very practical and quick to execute.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2022
Clear site, precise and user-friendly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2022
Everything is perfect.
The site is very easy to use. The processing and delivery are perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2022
The hat is superb and meets my expectations.
Fast delivery and effective packaging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2022
The site is not very intuitive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2022
The products are perfect!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2022
Perfect, easy to access.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2022
The product corresponds well to the website.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2022
See below
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2022
Very good
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