Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
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Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2021
Hat received on time. Responsive Customer Service following an inquiry.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2021
satisfied with the information provided on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2021
Pleasant navigation on the site. Very wide choice. But no news of my order after 3 weeks. I send an email without response. I call and I am told that my order has arrived and will be shipped. Order received with a 24h delay compared to the forecast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
First purchase at TRACLET: product conforms to the order and seems to be of good quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2021
Very good for the hat, conforms to the description and photo. A small downside on the adhesive paper that closed the package, it was completely cut and the package was opened fortunately without consequence on the content.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
The order was a bit delayed but received and product conforms to my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2021
Good quality and careful shipping. Only downside: The felt hats of Italian origin run small, to the point that an additional size would have been perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2021
Very rich and varied site presenting a wide choice of headgear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2021
Everything is very good :-)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
I am satisfied: fast shipping, simple navigation on the site, very fast delivery. However, a bit disappointed with my chapka: it is very nice but I expected a black and white chapka with light fur and I received a black and gray chapka. It is beautiful and keeps me warm but I did not expect that when opening my package. This is certainly due to the photos: the light must certainly alter the colors. Apart from that, I am delighted, the mittens are very warm and comfortable and the chapka is very soft, very warm, and comfortable! I am still happy! Next time I will look at the photos twice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2021
Very responsive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2021
practical and responsive site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
My order arrived very quickly, I am delighted. The beret I ordered for myself is top-notch, perfect size, very happy. The others are gifts but I have no doubt they will please. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2021
Site with very clear navigation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2021
Hello, wide choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2021
very well-made site, all products are there and there is a choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2021
There is a lot of choice and for all budgets. Order received very quickly. Well packaged. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2021
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2021
Well presented and clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2021
Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2021
Received yesterday!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2021
Impeccable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2021
Product ok fits well, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2021
The cap fits small...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2021
I received the beret in a simple envelope folded in two. I am really disappointed, I really can't see myself giving it as a gift like that! I should have followed my first impression and bought it on Amazon, at least there, presentation matters, the beret is in a cardboard box, the minimum!
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Response from Chapellerie Traclet
Hello
The Flechet Basque beret at 15 euros is sent in a simple envelope because this model is not sold by the brand in a box.
Such a beret cannot be sent in a box that will take more packaging than the product.
We do have berets with boxes that are noted but unfortunately not this model.
We have taken your message into account and we will see if we can improve the packaging of this model.
Best regards
Traclet Sebastien.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2021
The delivery is too long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2021
SPEED.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2021
Still as efficient.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2021
good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/11/2021
I RECEIVED NOTHING!
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Response from Chapellerie Traclet
Hello
Thank you for your message, as requested by email we called you to discuss the delivery issue. We have not received any response from you except for this message.
The Colissimo tracking 6m18000924424
Indicates that the package is being delivered to the pickup point.
We have just made a complaint today.
As we advised you, it is best to call the post office to get the package.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2021
Delivery speed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2021
In my opinion, the hat is not deep enough and yet I don't think I have a sugar loaf head!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2021
I had made a mistake with the size, I found the return procedure to be quite appropriate.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2021
The hat arrived dirty. On a black hat, it shows.
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Response from Chapellerie Traclet
Hello
Please excuse us.
Can you send us a photo at [email protected]
We can send you a brush to clean the dust.
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2021
It's difficult to appreciate the difference between hats of equivalent price online
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/10/2021
To avoid
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Response from Chapellerie Traclet
Hello
Thank you for your message, we experienced a delivery delay. We hope the cap meets your satisfaction.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2021
Nothing to report!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2021
Out of the three night caps purchased (one was supposed to be black but was delivered white), my husband appreciates the quality of the two white ones. The third one (beige) is tighter and can serve as an outdoor cap. I am satisfied with my order although the delivery was too long.
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