Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
We sincerely thank you for your positive feedback regarding your order on our site "Chapellerie Traclet". We are delighted to learn that the item met your expectations. Your satisfaction is our priority. Do not hesitate to come back to us for your future purchases, we will be happy to welcome you again.
Best regards,
The Chapellerie Traclet team
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Jeanpierre S.
Rating: 4 out of 5
following a purchase from 03/02/2026
I wonder if this is a genuine Stetson made in China?
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Response from Chapellerie Traclet
Hello Jean-Pierre,
Thank you for your feedback and your rating of 4/5. We understand your questions regarding the origin of our products. At Chapellerie Traclet, we strive to offer quality items, and we verify the source of each product. Please feel free to contact us for more information about our hats.
Stetson, like all brands, also makes some products in China.
We remain at your disposal.
Best regards,
The Chapellerie Traclet team
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Maxime B.
Rating: 4 out of 5
following a purchase from 08/02/2026
I am really very happy with the hat I received. It perfectly meets my expectations and the quality is there. The hat was very well packaged, carefully protected, which shows real seriousness in the shipping. The customer service is also very fast and responsive, which is really appreciated. I recommend without hesitation!
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Response from Chapellerie Traclet
Hello Maxime,
We sincerely thank you for your positive review of our site "Chapellerie Traclet". We are delighted to learn that the hat met your expectations and that you appreciated the quality as well as the attention given to the packaging. Your mention of our customer service particularly touches us and encourages us to continue providing quality service. We hope to see you again soon.
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Didier G.
Rating: 4 out of 5
following a purchase from 04/02/2026
Disappointed with the bucket hat.
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Response from Chapellerie Traclet
Hello Didier,
Thank you for taking the time to share your feedback on our site. We are sorry to hear that the hat did not meet your expectations. Your satisfaction is our priority, and we would be happy to know more about the reasons for your disappointment in order to improve. Please do not hesitate to contact us so that we can assist you in the best way possible.
Best regards,
The Chapellerie Traclet team
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Michael P.
Rating: 4 out of 5
following a purchase from 02/02/2026
Compliant and return of an item ok (size issue)
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Angélique D.
Rating: 4 out of 5
following a purchase from 02/02/2026
Well received
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Alain A.
Rating: 4 out of 5
following a purchase from 20/01/2026
Well-made hat, just missing a chin strap
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Henry B.
Rating: 4 out of 5
following a purchase from 01/02/2026
A long-time customer... There must be a good reason
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Didier P.
Rating: 4 out of 5
following a purchase from 30/01/2026
The order arrived quickly, the Pakols are of beautiful quality. And finally, you have a nice online catalog.
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Sandrine T.
Rating: 4 out of 5
following a purchase from 28/01/2026
A lot of pages to look at to make a choice, I didn't find the filter very practical
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Yves E.
Rating: 4 out of 5
following a purchase from 18/12/2025
Of course the quality of the hat, the dimensions, the website interface (ease of sorting), the email response to the customer. However, the indicated delay should be correct (2/3 weeks announced, actual 6 weeks)
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Olivier D.
Rating: 4 out of 5
following a purchase from 24/01/2026
I made a mistake in the size
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Philippe M.
Rating: 1 out of 5
following a purchase from 15/12/2025
I received my order with a month and a half delay!!!
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Response from Chapellerie Traclet
Hello Philippe,
Thank you for taking the time to share your experience. We sincerely apologize for the delivery delay and understand your disappointment. We are doing everything we can to improve our service and avoid such inconveniences in the future. Your satisfaction is our priority, and we hope to have the opportunity to serve you again under better conditions.
Best regards,
The Traclet Hat Team
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Louis O.
Rating: 4 out of 5
following a purchase from 11/01/2026
Just a bit long delivery time and does not match the tracking SMS
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Laurent B.
Rating: 1 out of 5
following a purchase from 21/01/2026
I have already bought several hats on the Traclet site and for the first time I bought a hat from a brand other than Jacaru and well it’s a disaster, the sizes do not match at all regarding the quality of the hat... anyway! I will go directly to Jacaru next time
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Response from Chapellerie Traclet
Hello Laurent,
Thank you for taking the time to share your experience with the Hat Shop Traclet. We are sincerely sorry to learn that your last purchase did not meet your expectations. Your satisfaction is our priority and we want to assure you that we do our utmost to guarantee the quality and accuracy of the sizes of each item offered on our site.
If this model does not suit you, it is of course possible to exchange it for a Jacaru that we also distribute.
The size of a hat can change from one brand to another.
That’s why we are a hat shop and we can make an exchange with the brand of your choice.
Do not hesitate to contact us directly so that we can find a solution that suits you. Your feedback is essential for us to improve and fully satisfy you in the future.
Best regards,
The team at the Hat Shop Traclet
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Lubin B.
Rating: 4 out of 5
following a purchase from 13/12/2025
Quality product, however, given the lack of speed, supply disruption, I only give 4 stars although the seller managed my call well
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Response from Chapellerie Traclet
Hello Lubin,
We sincerely thank you for your feedback and for your 4 stars. We are delighted to learn that you appreciate the quality of our products and the handling of your call. We do our best to improve the speed of our service, and we take your comments regarding supply shortages into account. Your satisfaction is our priority, and we hope to welcome you again soon with an even better experience.
Best regards,
The Chapellerie Traclet team
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Jeanine P.
Rating: 4 out of 5
following a purchase from 17/01/2026
Good evening, I am really delighted with my hat order for my son. Very good quality, and thank you for the making.
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Response from Chapellerie Traclet
Good evening Jeanine,
We sincerely thank you for your positive feedback and are delighted to learn that you are satisfied with the quality of the hat ordered for your son. Your satisfaction is our priority, and we are happy that our creation met your expectations. We look forward to seeing you again on our site for your future purchases.
Best regards,
The Traclet Hat Team
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Julien S.
Rating: 1 out of 5
following a purchase from 08/12/2025
The material has changed
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Response from Chapellerie Traclet
Hello Julien,
Thank you for your feedback and we are sorry to hear that our product did not meet your expectations.
What is the issue with the material?
Best regards,
The Chapellerie Traclet team
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Martin J.
Rating: 4 out of 5
following a purchase from 16/12/2025
It took me almost a month to receive the order without any intermediate apology for the delay.
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Response from Chapellerie Traclet
Hello Martin, we thank you for your feedback and apologize for the delivery delay of your order. Your experience is important to us and we strive to improve our service to avoid such situations in the future. Please do not hesitate to contact us for any further questions or concerns.
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Abdelhak E.
Rating: 4 out of 5
following a purchase from 10/01/2026
I am satisfied with the speed
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Response from Chapellerie Traclet
Hello Abdelhak,
We sincerely thank you for your feedback and are delighted to learn that you appreciated the speed of our service. Your satisfaction is our priority, and we constantly strive to improve our offering. Do not hesitate to reach out to us for any future needs.
Best regards,
The Traclet Hat Shop Team
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Elisabeth D.
Rating: 4 out of 5
following a purchase from 26/12/2025
I ordered a hat that was out of stock and I didn't get any information about it... Three weeks later I received it... otherwise everything else was great... The hat is of good quality
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Response from Chapellerie Traclet
Dear Elisabeth,
Thank you very much for your feedback and for the 4/5 rating! We are sorry to hear that you were not informed about the stock shortage of your hat. We remain attentive to improve our communication. We are glad that the quality of the hat meets your expectations and hope to see you again soon on our website.
Best regards,
The Traclet Hat Team
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Elza S.
Rating: 4 out of 5
following a purchase from 15/12/2025
The hat met my expectations, but the delivery time really disappointed me.
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Response from Chapellerie Traclet
Hello Elza,
Thank you very much for your feedback and your rating of 4/5. We are delighted to hear that the hat met your expectations. We are sorry to learn that the delivery time did not meet your hopes. We are constantly working to improve our services and your comments are valuable to us. Please do not hesitate to contact us for any questions or future needs.
Best regards,
The Chapellerie Traclet team
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Nathalie L.
Rating: 1 out of 5
following a purchase from 08/01/2026
Satisfied with my order.
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Response from Chapellerie Traclet
Hello Nathalie,
Thank you for taking the time to leave a review of your experience with Chapellerie Traclet. We are delighted to hear that you are satisfied with your order. Your feedback is valuable and helps us continue to improve.
Our email is [email protected]
Looking forward to seeing you again soon.
Best regards,
The Chapellerie Traclet team
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Emmanuel B.
Rating: 4 out of 5
following a purchase from 27/12/2025
quality elegance ... ;-)
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Response from Chapellerie Traclet
Hello Emmanuel,
Thank you for your review and your 4-star rating! We are delighted that you appreciate the quality and elegance of our products. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
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Gérard B.
Rating: 1 out of 5
following a purchase from 07/01/2026
I did not receive the right color of hat, difficult contact, little communication, even ineffective, email without response
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Response from Chapellerie Traclet
Hello Gérard,
Thank you for taking the time to share your experience. We are sorry to learn that you did not receive the correct color of hat and that the communication did not meet your expectations. Your feedback is valuable and we will ensure to improve our service. Our email is [email protected]
To date, we have not received a message from you.
Best regards,
The Traclet Hat Team
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Alain A.
Rating: 4 out of 5
following a purchase from 06/01/2026
no problem! the answer to the question about mixed sizes (60/61) only half satisfies me because modifying the size with a spacer is only valid for ordinary caps. My size 61 fits my head circumference. I was afraid that 60 would be too tight, but that's not the case!
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Christiane M.
Rating: 1 out of 5
following a purchase from 05/01/2026
I am waiting for a response to my request.
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Thomas M.
Rating: 4 out of 5
following a purchase from 16/12/2025
Excellent quality! Fast delivery! The only downside is that the children's size is really too small and it's not indicated.
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Hannah D.
Rating: 4 out of 5
following a purchase from 22/12/2025
Good quality hat (sailor cap), well made. The fabric is a little thinner than I would have liked. Quick and attentive after-sales service.
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Response from Chapellerie Traclet
Dear Hannah,
Thank you very much for your feedback and constructive comments. We are delighted that you are satisfied with the quality of your sailor cap and that our after-sales service has met your expectations. We take note of your feedback regarding the fabric to improve our offer. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
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Lydie F.
Rating: 1 out of 5
following a purchase from 04/01/2026
Madam, what disappointed me is that it is one size fits all and therefore it is too small for me.
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Response from Chapellerie Traclet
Hello Lydie,
Thank you for your feedback. We are sorry to hear that the one size fits all does not suit you. For this model of chapka, we also have sizes ranging from S to XXL.
It is of course possible to make an exchange.
Best regards,
The Chapellerie Traclet team
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Mik P.
Rating: 1 out of 5
following a purchase from 27/12/2025
Customer service is not responding, package didn't arrive, for English page you have to scroll down all the way to find a tiny button.
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Response from Chapellerie Traclet
Hello Mik,
Thank you for taking the time to share your opinion. We are sincerely sorry that your experience did not meet your expectations. Your satisfaction is our priority, and we will strengthen our customer service to ensure better responsiveness. Regarding the website, we will work to improve the visibility of our English page. Please do not hesitate to contact us directly for any questions or concerns, we are here to help you.
Best regards,
The Chapellerie Traclet team
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Jérémy L.
Rating: 4 out of 5
following a purchase from 02/01/2026
Good product, just a shame to have paid €8 for a return.
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Response from Chapellerie Traclet
Hello Jérémie,
Thank you for your positive feedback regarding our products. We understand your disappointment regarding the return fees and want to assure you that we are doing our best to offer advantageous solutions to our customers. Your feedback is valuable and will help us continue to improve our service. Please do not hesitate to contact us for any questions or assistance.
Best regards,
The Chapellerie Traclet team
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Jean Claude R.
Rating: 4 out of 5
following a purchase from 19/12/2025
Good Corresponds to what I wanted..
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Response from Chapellerie Traclet
Hello Jean-Claude,
Thank you very much for your positive feedback! We are delighted to hear that our hat shop met your expectations. Please do not hesitate to reach out to us if you need anything.
Best regards,
The Traclet Hat Shop Team
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Denis P.
Rating: 4 out of 5
following a purchase from 30/12/2025
Good quality. Maybe a bit tight for a large head! The visor, too stiff, prevents any aerial vision once the cap is well pushed down. Velcro too short for ear protectors.
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Response from Chapellerie Traclet
Dear Denis, thank you for your feedback and we are delighted that you appreciated the quality of our products. We take your comments regarding the size and the visor into account, and we will ensure to pass them on to our team for possible future improvements. Please do not hesitate to contact us if you have any other suggestions or needs.
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Lionnel G.
Rating: 1 out of 5
following a purchase from 28/12/2025
Disappointed with the quality
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Response from Chapellerie Traclet
Hello Lionnel,
Thank you for taking the time to share your feedback. We are sorry to hear that our product did not meet your expectations. Your satisfaction is paramount to us, and we would like to discuss this further to find a solution. Please feel free to contact us directly.
Best regards,
The Chapellerie Traclet team
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Nagnouma K.
Rating: 1 out of 5
following a purchase from 20/12/2025
Reactive customer service but misleading. Even though the ordered size is "special", I was not informed of such a long delay. The site mentions fast delivery in 24 or 72 hours! What a scam
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Response from Chapellerie Traclet
Hello Nagnouma,
Thank you for taking the time to share your experience. We are sorry to learn that the delivery time did not meet your expectations. Our "special" sizes can indeed lead to different delays than those mentioned on our site. Your feedback is valuable, and we will work to improve the clarity of our information. We remain at your disposal for any questions or assistance.
Best regards,
The Chapellerie Traclet team
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Pascal M.
Rating: 1 out of 5
following a purchase from 23/12/2025
Hello, it has been more than two weeks since I ordered and I still haven't received anything. Traclet announces deliveries in 4 days, which is completely misleading.
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Response from Chapellerie Traclet
Hello Pascal,
Thank you for taking the time to share your feedback. We are sorry to hear that you have not yet received your order and understand your frustration. According to the tracking,
Shipped Armada Levell 12/24/2025 6:02:31 PM
Payment made 12/23/2025 12:47:25
under tracking DPD 10714000757776
We have taken all the steps following your emails to DPD.
According to the package tracking, it was delivered yesterday to the pickup point
https://trace.dpd.fr/fr/trace/10714000757776
remaining at your disposal
Best regards,
The Chapellerie Traclet team
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Norbert L.
Rating: 4 out of 5
following a purchase from 24/12/2025
Purchase of a good quality beret, lacks a bit of density. Good quality/price ratio nonetheless.
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Marie Jeanne C.
Rating: 4 out of 5
following a purchase from 10/12/2025
Well
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Response from Chapellerie Traclet
Dear Marie Jeanne, we warmly thank you for your positive feedback regarding our site "Chapellerie Traclet". Your satisfaction is our priority and we are delighted that you found your experience pleasant. Please feel free to share your suggestions to further improve our services.
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Gilles G.
Rating: 4 out of 5
following a purchase from 24/11/2025
good article to see on the duration
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