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Rating: 4 out of 5
I regret that I was advised to take the widest head circumference, which means I ended up with a hat that is ultimately too big...
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
compliant with my request
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A
Rating: 4 out of 5
Nice product.
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A
Rating: 1 out of 5
Package missing from the delivery point
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Response from Chapellerie Traclet
Hello
The order was indeed sent from us on time for you to be delivered the next day. Please excuse us if TNT had a delivery issue at the pickup point.
According to the tracking, the package will be delivered today.
Here is the TNT tracking 9217777522664511
https://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do
Best regards
Traclet
The order was indeed sent from us on time for you to be delivered the next day. Please excuse us if TNT had a delivery issue at the pickup point.
According to the tracking, the package will be delivered today.
Here is the TNT tracking 9217777522664511
https://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do
Best regards
Traclet
A
Rating: 4 out of 5
problem-free delivery
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A
Rating: 4 out of 5
good
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A
Rating: 1 out of 5
I had ordered a black hat, I received a white one and I can't manage to return it on the site.
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Response from Chapellerie Traclet
Hello
Sorry but we did not make a mistake as indicated on your invoice and the packing list, the chosen color is white. Moreover, currently, the black color is not available for this model.
So please check your invoice as the comment is not correct.
It is indeed possible to return it by following the return procedure
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Best regards
Traclet Sebastien
Sorry but we did not make a mistake as indicated on your invoice and the packing list, the chosen color is white. Moreover, currently, the black color is not available for this model.
So please check your invoice as the comment is not correct.
It is indeed possible to return it by following the return procedure
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Nothing to report, ordered item conforms to delivery made in 3 days
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A
Rating: 4 out of 5
Happy with the product and its delivery and adherence to the delivery deadline, I will recommend the site
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A
Rating: 4 out of 5
waiting for 2 months
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A
Rating: 4 out of 5
very good navigation on the site. very clear category.
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A
Rating: 4 out of 5
Hello Madam Sir, It is very unfortunate that the ear covers are not a bit larger. My ear is barely protected. Regards
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A
Rating: 4 out of 5
Very serious site, the product is compliant with the order, the aids on the site: advice for maintenance and for taking the right size are very useful especially for a first purchase.
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A
Rating: 4 out of 5
Deadline respected, compliant with the order
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A
Rating: 4 out of 5
Nothing to report. Perfect!
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A
Rating: 1 out of 5
Delivery speed OK.
However, I am very disappointed with the quality of the Miki received!
Indeed, the button located on the top is defective after wearing it for a day!!!
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However, I am very disappointed with the quality of the Miki received!
Indeed, the button located on the top is defective after wearing it for a day!!!
Response from Chapellerie Traclet
Hello
Thank you for your message, please excuse us for this inconvenience.
Please send us a photo at [email protected]
Thus we will proceed to send a new Miki with a return label for the defective model.
Best regards
Traclet Sebastien.
Thank you for your message, please excuse us for this inconvenience.
Please send us a photo at [email protected]
Thus we will proceed to send a new Miki with a return label for the defective model.
Best regards
Traclet Sebastien.
A
Rating: 4 out of 5
Well received, quickly and in perfect condition.
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A
Rating: 4 out of 5
Very good but a bit small
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A
Rating: 4 out of 5
I immediately found the product I was looking for on the website, at an affordable price (with an explanatory video as well)
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Everything is ok, and fast delivery
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A
Rating: 4 out of 5
good but a bit long for the order
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A
Rating: 4 out of 5
Satisfactory
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A
Rating: 4 out of 5
Very good site, impeccable delivery
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A
Rating: 4 out of 5
Nothing to report, very good shop
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
nothing to report, perfect
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A
Rating: 4 out of 5
A small error with the package but quickly corrected. Thank you
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A
Rating: 4 out of 5
Order of a navy blue night cap, one size Ref RC074X.
One size too tight to fit all adults and teenagers. The quality seems acceptable.
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One size too tight to fit all adults and teenagers. The quality seems acceptable.
A
Rating: 1 out of 5
Site unable to validate an order for Switzerland.
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Response from Chapellerie Traclet
Hello
Thank you for your message, it's strange that you had issues ordering from Switzerland.
We have many Swiss clients including the Grand Théâtre of Geneva.
What issue did you encounter during your order?
Best regards
Traclet Sebastien
Thank you for your message, it's strange that you had issues ordering from Switzerland.
We have many Swiss clients including the Grand Théâtre of Geneva.
What issue did you encounter during your order?
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
well done
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A
Rating: 4 out of 5
Good reception on time, quality hat. Given the price, a nicer box and a note accompanying the hat would have been a good idea.
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A
Rating: 4 out of 5
fast shipping and deadlines respected!! I recommend!
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A
Rating: 4 out of 5
good quality product
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Traclet, a good discovery on the internet.
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A
Rating: 4 out of 5
Good customer service: A quick response regarding the status of my order.
Respect for the delivery time for a navy cap size 65 (3 weeks).
Good finish of the product, in accordance with the order.
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Respect for the delivery time for a navy cap size 65 (3 weeks).
Good finish of the product, in accordance with the order.
A
Rating: 4 out of 5
Regarding the site, it's perfect. For the ordered item, I will wait a bit longer before declaring myself satisfied or not.
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A
Rating: 4 out of 5
Fast delivery and in line with my expectations
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A
Rating: 4 out of 5
Beautiful product quality
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