English 
Français A
Rating: 4 out of 5
perfect product
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 4 stars
Reset filtersA
Rating: 1 out of 5
Out of my last three orders, only 1 has been fulfilled to date. The problem is that we only learn about the unavailability of the ordered product via email after the order has been paid.
Translated reviews
A
Rating: 1 out of 5
Terrible. It's a scam. Over 100 days for a cane and without any information; no thanks. Forget me.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay.
The summer period has been complicated for our manufacturer.
We hope that the model received meets your complete satisfaction.
Best regards
Traclet Sebastien
Please excuse us for this delivery delay.
The summer period has been complicated for our manufacturer.
We hope that the model received meets your complete satisfaction.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
I received my package well,
Translated reviews
A
Rating: 4 out of 5
Nice site.
Translated reviews
A
Rating: 4 out of 5
A wide choice of items, while there are hardly any hatters left in town. Good quality item (hoping this will be confirmed with use) for a very reasonable price
Translated reviews
A
Rating: 4 out of 5
Well-designed site. Important choice but not all sizes are always available.
Translated reviews
A
Rating: 4 out of 5
I asked if they could add a second one if they had it. I was given the answer with the shipment. I would have preferred to be told by email and I could have added another cap. But maybe I wasn't clear!
Translated reviews
A
Rating: 4 out of 5
This hat is a bit small
Translated reviews
A
Rating: 4 out of 5
Nothing to say, perfect order
Translated reviews
A
Rating: 4 out of 5
Various categories of headgear
Translated reviews
A
Rating: 4 out of 5
Impeccable product..but I put a few more euros to have a box to keep it...best regards
Translated reviews
A
Rating: 4 out of 5
Products conform to the photo
Good quality
Translated reviews
Good quality
A
Rating: 4 out of 5
No response to my question about the size
Translated reviews
A
Rating: 1 out of 5
Delivered 4 months after the order after a refund request. No explanation. It's borderline dishonest.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer has had significant delays in obtaining the Gore Tex membrane.
Furthermore, the order was shipped the day before your message.
We hope that the hat gives you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sebastien
Please excuse us for this delivery delay, our manufacturer has had significant delays in obtaining the Gore Tex membrane.
Furthermore, the order was shipped the day before your message.
We hope that the hat gives you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Clear site, filled with good products, details, and advice. However, I think there are products that will no longer be restocked (depending on sizes), it should be more explicit on this point.
Translated reviews
A
Rating: 1 out of 5
There are two different caps in the photos on the site, obviously I received the wrong one, what a shame!
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your message.
Yes, there are more than three photos to show that each cap is unique.
Which model would you like and in which size to see if we can change it for the desired cap.
Remaining at your disposal
Best regards
Traclet Sebastien
Thank you for your message.
Yes, there are more than three photos to show that each cap is unique.
Which model would you like and in which size to see if we can change it for the desired cap.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Everything is compliant.
Translated reviews
A
Rating: 4 out of 5
Good product
Translated reviews
A
Rating: 4 out of 5
Quality of products and speed of shipping. A safe bet!
Translated reviews
A
Rating: 4 out of 5
Always a lot of choices on this site. I quickly found and ordered what I was looking for, at a reasonable price
Translated reviews
A
Rating: 4 out of 5
Very good service
Translated reviews
A
Rating: 4 out of 5
Good products, quick delivery, means somewhere good team. That's sound rather good.
Translated reviews
A
Rating: 4 out of 5
Could be improved with the 'filter' part. Possibility to add additional points to go as quickly as possible to our search.
Translated reviews
A
Rating: 4 out of 5
Many items. Beautiful photos...
Selection or sorting criteria a bit limited.
Translated reviews
Selection or sorting criteria a bit limited.
A
Rating: 4 out of 5
Difficult to navigate the site, as it lacks sorting options (everything at once for example.)
Order from Friday received on Monday, impeccable packaging and item compliant with the description. Good purchase
Translated reviews
Order from Friday received on Monday, impeccable packaging and item compliant with the description. Good purchase
A
Rating: 1 out of 5
I still haven't received my hat.
It's been 3 months since I ordered a bowler hat.
After sending emails, I have remained without a response from you.
I do not recommend anyone to order a hat from Traclet.
.....
Translated reviews
It's been 3 months since I ordered a bowler hat.
After sending emails, I have remained without a response from you.
I do not recommend anyone to order a hat from Traclet.
.....
Response from Chapellerie Traclet
Hello
Here is the tracking of your order, the package is indeed on its way.
https://www.laposte.fr/outils/suivre-vos-envois?code=7Q08683736582
We will make a complaint today.
Best regards
Traclet Sebastien
Here is the tracking of your order, the package is indeed on its way.
https://www.laposte.fr/outils/suivre-vos-envois?code=7Q08683736582
We will make a complaint today.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
The site is well made. The hat I received is of good quality. Only downside: I ordered a size 56/57 and received a size 57, so a bit too big. A detail, however.
Translated reviews
A
Rating: 4 out of 5
Happy with the beanie
Translated reviews
A
Rating: 1 out of 5
-
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for letting us know the issue encountered with your order.
Best regards
Traclet Sebastien
Thank you for letting us know the issue encountered with your order.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Good but a very long delay
Translated reviews
A
Rating: 4 out of 5
Nothing to report
Order and delivery top-notch
Translated reviews
Order and delivery top-notch
A
Rating: 4 out of 5
PayPal made 2 payments but I would like to know how I will recover the remaining 2 payments following the purchase of a single order!!
Translated reviews
A
Rating: 4 out of 5
Satisfied with my order despite the delivery issue
Translated reviews
A
Rating: 4 out of 5
The search system does not satisfy me. The yellow hat I ordered cannot be found among the yellow hats. Also, there is no possibility to save for later what I found while searching.
Translated reviews
A
Rating: 4 out of 5
The hat is perfect
I just would have liked the delivery to be so too
Translated reviews
I just would have liked the delivery to be so too
A
Rating: 4 out of 5
Navigation is a bit laborious when you don't know the vocabulary of hat making but you find very quickly.
Too bad there are many unavailability (on the items I was targeting)
Translated reviews
Too bad there are many unavailability (on the items I was targeting)
A
Rating: 4 out of 5
I recommend this supplier.
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 1 out of 5
Too dark, does not match the indicated color
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your comment.
Can you clarify, indeed you ordered two items and the comment is not appropriate for both.
It is certainly possible to exchange it if the color does not suit you.
Remaining at your disposal
Best regards
Traclet Sebastien.
Thank you for your comment.
Can you clarify, indeed you ordered two items and the comment is not appropriate for both.
It is certainly possible to exchange it if the color does not suit you.
Remaining at your disposal
Best regards
Traclet Sebastien.