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Rating: 4 out of 5
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 4 stars
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Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Hello, satisfied with the order and the product ordered. However, the delivery time is a bit long.
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Rating: 4 out of 5
Sewn logo slightly crooked
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Rating: 4 out of 5
In line with my expectations.
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Rating: 4 out of 5
Nothing particular to say. I was looking for a hat maker online and came across this site, pleasant to visit and the delivery is fast
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Rating: 4 out of 5
very explicit photo corresponding to my search
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Rating: 1 out of 5
Very poor satisfaction level
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Response from Chapellerie Traclet
Hello
Thank you for your message, please let us know the issues encountered to give a rating of 1/5.
Remaining at your disposal to understand your disappointments and try to improve our services.
Best regards
Traclet Sebastien
Thank you for your message, please let us know the issues encountered to give a rating of 1/5.
Remaining at your disposal to understand your disappointments and try to improve our services.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
quick and easy purchase, delivered in Italy in 5-6 days
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Rating: 1 out of 5
I am very disappointed with the trilby model I just received. It fits poorly, is not provided with reducers, and is way too high. I did not order a top hat! I do not recommend this model from this supplier.
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Response from Chapellerie Traclet
Hello
For the wedges in lines, yes we do not provide them during shipping but we send them for free if the hat is a bit large.
We are also disappointed that the information on the height of the crown was not seen because as noted on the product sheet, this model has a crown of 10 cm.
It is certainly possible to return the item if you do not like it.
Remaining at your disposal
Best regards
Traclet Sebastien.
For the wedges in lines, yes we do not provide them during shipping but we send them for free if the hat is a bit large.
We are also disappointed that the information on the height of the crown was not seen because as noted on the product sheet, this model has a crown of 10 cm.
It is certainly possible to return the item if you do not like it.
Remaining at your disposal
Best regards
Traclet Sebastien.
A
Rating: 4 out of 5
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Rating: 4 out of 5
A practical site, pleasant navigation
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Rating: 4 out of 5
but yes, your site is good
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Rating: 4 out of 5
perfect, delivered very quickly, the item meets my expectations
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Rating: 4 out of 5
No problem
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A
Rating: 1 out of 5
I have not received my order, it's outrageous!
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Response from Chapellerie Traclet
Hello
The order has left our premises under the tracking colissimo CF226566561FR
We will make a complaint to colissimo to see where it is.
In case you do not receive the package, please let us know by email at [email protected]
Best regards
Traclet
The order has left our premises under the tracking colissimo CF226566561FR
We will make a complaint to colissimo to see where it is.
In case you do not receive the package, please let us know by email at [email protected]
Best regards
Traclet
A
Rating: 1 out of 5
I received a cap that is clearly not the right size despite choosing the correct dimension. Indeed, this is already the 3rd time I buy the same product in a few years (this cap, due to its material and color, does not tolerate UV well, I was warned in the store where I went at the time of the first purchase but they did not have it in stock last time and did not know when it would be restocked). The store I used to go to clearly advised me to try online. And this is the only site where I found the same model for a higher price not to mention shipping costs and finally, the size (55cm) is no longer indicated inside as I was used to but an S for small. Unusable product because it measures at least 56cm (yes, I have a small head).
I am extremely disappointed to have been left 7 weeks without headwear rather than 3 or 4 as stated on the page and moreover, to receive a product that does not fit.
Best regards.
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I am extremely disappointed to have been left 7 weeks without headwear rather than 3 or 4 as stated on the page and moreover, to receive a product that does not fit.
Best regards.
Response from Chapellerie Traclet
Hello
Thank you for your message, for the size, inside a Crambes cap, now the size is indicated by the size S which is 54/55 cm as indicated in our size chart.
https://www.chapellerie-traclet.com/fr/content/6-mesurer-sa-taille-de-chapeau-casquette-tour-de-tete
For the delay, please excuse us but Crambes did their best with the summer holidays to deliver us as quickly as possible.
Finally, if this size is too large, it is certainly possible to change it.
Remaining at your disposal.
Best regards
Traclet Sebastien
Thank you for your message, for the size, inside a Crambes cap, now the size is indicated by the size S which is 54/55 cm as indicated in our size chart.
https://www.chapellerie-traclet.com/fr/content/6-mesurer-sa-taille-de-chapeau-casquette-tour-de-tete
For the delay, please excuse us but Crambes did their best with the summer holidays to deliver us as quickly as possible.
Finally, if this size is too large, it is certainly possible to change it.
Remaining at your disposal.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Good quality and good prices.
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Rating: 4 out of 5
Good site, good products, fast delivery but many sizes and references are missing. The 'notify me when the product is available' function has never worked for me: I have never been informed of anything.
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Rating: 4 out of 5
good delivery corresponding to the order
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Rating: 4 out of 5
very satisfied. The ventilation could be more significant
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Rating: 4 out of 5
I have already recommended it to people around me
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Rating: 4 out of 5
everything went well, I only regret that you do not indicate the names and addresses of the pickup points, it is still very important to determine your delivery choice... unless it is done on purpose to lead us to take more expensive options? Open question, it's up to you to answer it
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Rating: 4 out of 5
nothing to complain about
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Rating: 4 out of 5
Very satisfied with our order.
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Rating: 4 out of 5
Satisfactory site and very satisfactory quality
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Rating: 1 out of 5
Package received after numerous follow-ups with a customer service that is very difficult to reach!
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Response from Chapellerie Traclet
Hello
Thank you for your message.
Please excuse us for this delay, for the naughty hat, we had delays because the hat comes from the United States and it was stuck in customs.
We urgently sent you the blue trilby by chronopost.
Please excuse us for these inconveniences.
We hope that the hats meet your satisfaction.
Best regards
Traclet Sebastien
Thank you for your message.
Please excuse us for this delay, for the naughty hat, we had delays because the hat comes from the United States and it was stuck in customs.
We urgently sent you the blue trilby by chronopost.
Please excuse us for these inconveniences.
We hope that the hats meet your satisfaction.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
The hat is very nice and fits my husband very well, beautiful color, flattering... the only complaint: its price because my husband often loses his hats, beanies, etc....!
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Rating: 4 out of 5
The hat meets my expectations. That said, I regret a size issue. The size of hats that usually fits me is too large here. The problem was solved with a head size reducer.
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Rating: 4 out of 5
Everything went as planned
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Rating: 4 out of 5
Everything was almost perfect.
The only small complaint: it was only after placing the order that I was informed that the hat was on backorder, without any indication of when it would be available. However, it was a summer hat, and nothing indicated when it would be available! I called your services and was very kindly reassured! The hat was finally delivered and it is great!!! So we are very happy!
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The only small complaint: it was only after placing the order that I was informed that the hat was on backorder, without any indication of when it would be available. However, it was a summer hat, and nothing indicated when it would be available! I called your services and was very kindly reassured! The hat was finally delivered and it is great!!! So we are very happy!
A
Rating: 4 out of 5
I am satisfied
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Rating: 4 out of 5
delay since shipping without issues.
You should inform about delivery times when the ordered product is out of stock. It would be more reassuring for the customer.
Received product corresponds to the order
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You should inform about delivery times when the ordered product is out of stock. It would be more reassuring for the customer.
Received product corresponds to the order
A
Rating: 4 out of 5
Very good quality! My first purchase… surely not the last!
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Rating: 4 out of 5
well-stocked and clear site, you can definitely find shoes that fit or rather hats that suit you.
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Rating: 4 out of 5
very high quality hat.
only regret is the shipping time which could be explained by the manufacturing time?
overall well done.
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only regret is the shipping time which could be explained by the manufacturing time?
overall well done.
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Rating: 4 out of 5
The gift is nice even though the ribbon is not black as in the photo but brown.
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Rating: 4 out of 5
The hat fits a bit small…
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Rating: 1 out of 5
Out of stock. Waiting time +++
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
The delivery time of 3/4 weeks was indeed well noted when choosing the size. This manufacturing delay is also indicated in the order summary and a third time, an email is sent to indicate this delay.
We understand that for many 3/4 weeks may seem long but unfortunately Laulhere, which is the last manufacturer of berets for the army, currently requires a delay of 3/4 weeks that we cannot reduce as they have no stock.
Thank you for your understanding.
Best regards
Traclet Sebastien
Thank you for your comment.
The delivery time of 3/4 weeks was indeed well noted when choosing the size. This manufacturing delay is also indicated in the order summary and a third time, an email is sent to indicate this delay.
We understand that for many 3/4 weeks may seem long but unfortunately Laulhere, which is the last manufacturer of berets for the army, currently requires a delay of 3/4 weeks that we cannot reduce as they have no stock.
Thank you for your understanding.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Pure wool quality Top class...
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