Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello
Please excuse us for this inconvenience.
We had to send you a second
Package because the first is in the network but we were able to get more information from the post office.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2021
no particular problem
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2021
Navigation:
- simple and sufficient to find what you want;
- big crush on product information, especially the materials used and the country of manufacture;
Delivery:
- product very well packaged, compliant and without defects;
- on time;
Customer service:
- after-sales service not solicited as no problem or question;
- communication regarding the order and delivery without issue;
Degree of satisfaction:
- very satisfied.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2021
New customer very satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2021
Not enough choice in colors for linen and cotton caps.
Otherwise very good
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/04/2021
Not satisfied at all: navigation on the site, delivery time, wrong information and communication.
Moreover, dishonesty not to say before validation and payment that the item ordered is out of stock.
Translated reviews
Response from Chapellerie Traclet
Hello,
Thank you for indicating the improvements to be made because on one hand the bicorne is in the special hats category and it is possible to find it immediately on the search engine.
Then the information on the delivery time is noted in red on the site when choosing the size and repeated in the order summary and a third time an email is sent to warn of a delay.
Remaining at your disposal to improve the system.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2021
Good experience for my first order in terms of navigation for choosing my hat and regarding delivery tracking. I take away one star because the hat arrived really wrinkled without any shape and with very marked creases: a bit of a shame considering the quality of the hat which seems to be present.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2021
very happy
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
Beautiful caps
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
Good but with a few small defects
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
Large selection of quality hats.
Site to recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2021
Cap received very quickly, compliant with the photo and pleasant to wear.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2021
The order arrived as expected
No issues with the order and delivery
Package in perfect condition
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/04/2021
Shipping costs are the responsibility of the customer. Return shipping is also the responsibility of the customer. Refund of the total price pending.
Translated reviews
Response from Chapellerie Traclet
Hello
Yes, shipping costs are the responsibility of the customer, this information is clearly stated on the site as well as in our sales conditions.
Furthermore, we also indicate that for people who pay with Paypal, shipping costs are refunded by PayPal.
Remaining at your disposal.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2021
Clear and practical navigation.
I have placed several orders on the Chapellerie Traclet site, quality, satisfied.
I recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2021
No
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2021
A certain service offer but I had to look for the answer each time, until the last person who took care of me. Thank you for allowing the purchase to go through but buying remotely is not easy for a pair of gloves (with a very limited choice)
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
Everything is clear
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2021
Not delivered to home but to a pickup point
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2021
satisfied - item conforms to the catalog
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2021
Satisfied with my order.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2021
2 months for a beanie
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay.
We hope that this high-quality hat will satisfy you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2021
Delivery was compliant and fast.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2021
Fast Delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2021
Include photos with faces or head shapes
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2021
Simple navigation, a wide choice of products, fast delivery.
However, returns could be handled by the company (other than for payments via PayPal).
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2021
Great, thank you, they are perfect, I recommend you, thanks again
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2021
Good packaging of the package
speed of sending the package
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2021
Everything is very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2021
Product conforms to the description but runs small, I took 54/55 which corresponds to S, better to take the next size up. The product is a good value for money
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2021
Perfect
Ready to go to sea
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/03/2021
I didn’t receive the item yet.
Translated reviews
Response from Chapellerie Traclet
Dear
We contact French post to see where your Marcel is
Regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2021
Quality product
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2021
Satisfied from a quality standpoint but the paper that was put inside was poorly placed, deforming the front of the cap. Too bad
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2021
The items I ordered were out of stock (availability in 2 or 3 weeks). After 6 weeks of waiting, I had to make a complaint for them to finally be sent to me. In the meantime, I received no information. Order tracking seems to have some misses.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2021
PACKAGE NOT RECEIVED
Translated reviews
Response from Chapellerie Traclet
Hello
The order was placed on April 13 in the afternoon, it was shipped on April 14 under tracking colissimo 6a20863226539.
The colissimo tracking indicates that the package was received on Friday, April 16 in your mailbox.
Three messages from the Post have been sent by email to inform you of the tracking.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2021
Your company's website is well designed and navigation is pleasant; Delivery was in accordance with the expected deadlines.
Disappointment regarding the Amalfi visor cap - Traclet ....
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2021
I did not encounter any particular issues with your site. The product received corresponds exactly to the order and the delivery time is quite correct
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2021
The delivery was fast and compliant
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2021
Nothing to say about Traclet but the delivery by Colissimo is really very disappointing: package found torn in the hall of my building.
Goods fortunately recovered but please offer another delivery method like Mondial Relay.
Delivery beyond 72 hours!
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français