Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 4 stars

Reset filters
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2021
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2021
Beautiful quality, the brown is rather black, however the chapka is large when the ears are raised and is really fitted when they are lowered. The seams may tend to press a bit too much at the ears, we'll see with use over time, maybe to shape it.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
A lot of choices on the site, very easy to access and navigate. Item perfectly
conforms to what I had seen. Delivery in accordance with the expected deadlines.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2021
Nothing to report.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2021
good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2021
Correct packaging and product conforms to what I thought. Good customer follow-up
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2021
Delivered quickly and very good product
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/12/2020
No delivery time respected, no apologies, no commercial gesture. Too bad the product is very good
Translated reviews
Response from Chapellerie Traclet
Hello
I find this comment unfortunate as we have clearly explained the delivery delay and we apologized for this delay in an email.
Furthermore, we provided you with a hat box worth 10 euros as a commercial gesture.
Please let us know what else you would like to satisfy you.
Thank you anyway for your comment on the product.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
Nothing to report. Fast delivery to the relay point....
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
The rain scarves are not very enveloping to protect the entire hairstyle from the rain. However, the hats are perfect.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2021
Great choice of products that seem to be of quality. Fast delivery. Correct prices.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
Very good for the delay and the merchandise; quite good for the packaging.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2021
Great site and product.
The search engine can be improved
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2021
very satisfied with the cap
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2020
Fast delivery, and very nice hat!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
Good overall.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Ordered a Stetson Main Tweed cap for a Christmas gift. Impeccable service. Well-packaged parcel, received on the indicated dates with regular tracking.
A size issue when taking the recommended one below... Too bad, as I had to return (at my expense) the parcel for an exchange to the correct size. Fortunately, the email exchanges are responsive and clear, and the new shipment could be made very quickly and directly to the address of the person who was to receive the gift. This is not the first time I have ordered and I am generally very satisfied.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
GOOD FOLLOW-UP; speed
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
Very well organized. Easy. user-friendly
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
Satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2020
The little chocolates are nice
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2021
Clear site and easy search
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2021
turban that fits easily, beautiful quality of fabric
I am satisfied with my purchase
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
Very intuitive
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2020
I waited a long time for the hat to be available for sale.
When it became available, I did not receive a message informing me even though I had filled out the form to be notified.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2020
Did not receive the correct item. Following the various emails sent to customer service, I am told that the fur can have a different color! I ask to be reimbursed for the shipping costs, no reaction. I return the hat, what about the return costs?
Translated reviews
Response from Chapellerie Traclet
Hello
the hat is indeed the beige Chamonix hat and as indicated on this model, our manufacturer delivers either with a solid beige fur or with black spots. We offered to send you the hat with the black tips which you refused.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
I have not yet received the ordered product
Translated reviews
Response from Chapellerie Traclet
Hello
the order for the beret was sent on December 30, 2020 from us.
Here is the Colissimo tracking that was sent to you by email. The package is still currently in the postal network and is normally following its delivery.
https://www.laposte.fr/outils/suivre-vos-envois?code=CF207123469FR
We have just made a complaint for tracking verification;
remaining at your disposal.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Simple to use site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
Fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2020
everything is OK
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
Very satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2020
Good, nothing to report
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2020
Hello
Your relay point the bar of the station in Saint Leu d'Esserent is inexplicably closed no response to phone calls so I could not go pick up my purchase.
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us for this inconvenience beyond our control
here are the hours of the pickup point
Monday 06:00-14:00 16:00-18:30 - -
Tuesday 06:00-14:00 16:00-18:30 - -
Wednesday 06:00-14:00 16:00-18:30 - -
Thursday 06:00-14:00 16:00-18:30 - -
Friday 06:00-14:00 16:00-18:30 - -
Saturday 08:00-13:00 15:00-17:30
sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2020
Wrong item sent and nonexistent after-sales service
Translated reviews
Response from Chapellerie Traclet
Hello
yes we sent you an email regarding the follow-up of your order and the issue encountered.
Unfortunately, currently the manufacturing companies are on vacation, we have not received any feedback from them.
We propose to send you a return label to return the product that does not fit.
sincerely
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2020
Navigation is simple and delivery is fast
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2020
Intuitive website, fast delivery. Difficulties accessing the personal space from a smartphone
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2020
Pleasant site, I didn't think I would receive my parcel so quickly.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2020
Fast delivery, too bad the model doesn't please me, I have to make an exchange, difficult to buy on the site without seeing in real life
Translated reviews
We use cookies for audience measurement and improving user experience.