Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 4 stars

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Acheteur Vérifié

Published on 01/01/2021 à 09h22 following a purchase from 26/12/2020

a good service, normal. the product, we will see in the long run

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Acheteur Vérifié

Published on 31/12/2020 à 21h43 following a purchase from 27/11/2020

good

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Acheteur Vérifié

Published on 31/12/2020 à 18h21 following a purchase from 26/12/2020

Pretty good!

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Acheteur Vérifié

Published on 31/12/2020 à 17h10 following a purchase from 27/12/2020

I received my order but not at all my size I measured my head 56 cm I ordered 56 and it's too small now I have to return it at my expense and I don't know what size to order my head is still 56 cm!

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Response from Chapellerie Traclet Published on 31/12/2020

Hello
Thank you for sending us a photo of the received model with the size indicated on the cap for verification.
Email [email protected]
Also, be careful with the rigid marine caps as they have an inner band.
It is therefore much less flexible and adjustable to the head size than a classic cap that will adapt to your head size.
Waiting for your response.
Best wishes.
Best regards
Traclet

Acheteur Vérifié

Published on 31/12/2020 à 16h35 following a purchase from 10/12/2020

Article in line with my expectations. Delivery on time.

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Acheteur Vérifié

Published on 31/12/2020 à 16h14 following a purchase from 27/12/2020

User-friendly and easy to access site. Fast delivery.

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Acheteur Vérifié

Published on 31/12/2020 à 15h54 following a purchase from 23/12/2020

pleasant and simple site

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Acheteur Vérifié

Published on 31/12/2020 à 12h26 following a purchase from 23/12/2020

for the delivery

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Acheteur Vérifié

Published on 30/12/2020 à 12h02 following a purchase from 19/12/2020

Easy navigation and clear product descriptions.

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Acheteur Vérifié

Published on 30/12/2020 à 10h25 following a purchase from 29/11/2020

satisfied with the product, delivery a bit delayed, forgot to send but received 2 days after my phone call.

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Acheteur Vérifié

Published on 30/12/2020 à 07h52 following a purchase from 10/12/2020

Very good

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Acheteur Vérifié

Published on 29/12/2020 à 12h41 following a purchase from 23/12/2020

Hat matches the description.

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Acheteur Vérifié

Published on 29/12/2020 à 09h45 following a purchase from 21/12/2020

Good

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Acheteur Vérifié

Published on 28/12/2020 à 17h01 following a purchase from 19/12/2020

Good quality products

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Acheteur Vérifié

Published on 28/12/2020 à 12h00 following a purchase from 18/12/2020

very satisfied with the delivery, with the quality

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Acheteur Vérifié

Published on 28/12/2020 à 10h37 following a purchase from 22/12/2020

Product matches the announcement.

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Acheteur Vérifié

Published on 27/12/2020 à 23h24 following a purchase from 19/12/2020

Site and delivery very good

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Acheteur Vérifié

Published on 27/12/2020 à 18h46 following a purchase from 05/12/2020

Fast and well packaged

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Acheteur Vérifié

Published on 27/12/2020 à 10h57 following a purchase from 09/12/2020

Very good site, estimated delivery longer but ultimately arrived quickly

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Acheteur Vérifié

Published on 26/12/2020 à 20h33 following a purchase from 15/12/2020

Beautiful hats of very good quality, fast delivery and hats for all prices, very well detailed. Too bad all sizes are not available.

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Acheteur Vérifié

Published on 26/12/2020 à 16h47 following a purchase from 17/12/2020

Useless and incompetent

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Response from Chapellerie Traclet Published on 26/12/2020

Hello
Thank you for your comment.
What issue did you encounter with your order?
You can send us your issue at [email protected]
Sincerely
Traclet

Acheteur Vérifié

Published on 26/12/2020 à 11h18 following a purchase from 16/12/2020

Practical site

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Acheteur Vérifié

Published on 26/12/2020 à 10h29 following a purchase from 04/12/2020

The color of the beret received does not match the request, olive green... but the color is beautiful anyway... Thank you!

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Acheteur Vérifié

Published on 25/12/2020 à 20h50 following a purchase from 21/12/2020

Hello The hat is too small, my head size is 58 I was sent a size M hat... presumably it should be L, we will return it to you. Otherwise it is very beautiful and we received it in time for Christmas. Best regards

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Acheteur Vérifié

Published on 25/12/2020 à 18h09 following a purchase from 10/12/2020

I did not receive what I ordered. The black cap with a red Soviet star that I bought arrived without the star. Too bad because that was the reason I bought it

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Response from Chapellerie Traclet Published on 26/12/2020

Hello
please excuse us if we made a mistake.
Thank you for sending us a photo of the received model at [email protected]
so we can proceed to send the correct cap.
Happy end of year celebrations.
Sincerely
Traclet

Acheteur Vérifié

Published on 25/12/2020 à 08h21 following a purchase from 21/12/2020

To get an idea, a presentation on a head would be welcome.

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Acheteur Vérifié

Published on 25/12/2020 à 02h24 following a purchase from 06/12/2020

Pleasant site to look at and fast delivery

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Acheteur Vérifié

Published on 24/12/2020 à 10h35 following a purchase from 14/12/2020

Easy navigation.

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Acheteur Vérifié

Published on 23/12/2020 à 21h09 following a purchase from 16/12/2020

Nothing to report

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Acheteur Vérifié

Published on 23/12/2020 à 19h39 following a purchase from 15/12/2020

Ease of navigation, interesting choice of caps. I will return for other purchases.

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Acheteur Vérifié

Published on 23/12/2020 à 14h04 following a purchase from 12/12/2020

Impeccable delivery, easy order on the site. More details for the colors are missing, maybe more photos because I imagined the products differently.

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Acheteur Vérifié

Published on 23/12/2020 à 12h29 following a purchase from 16/12/2020

Hello, my order was out of stock but it still arrived on time as proposed on the site. The site is well organized.

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Acheteur Vérifié

Published on 23/12/2020 à 08h22 following a purchase from 16/12/2020

Yes, the delivery was fine but I would have liked to have a return paper, the cap didn't fit because it is too big, what a pity.

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Acheteur Vérifié

Published on 23/12/2020 à 05h21 following a purchase from 17/12/2020

Very good beautiful product

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Acheteur Vérifié

Published on 22/12/2020 à 23h16 following a purchase from 06/12/2020

Order arrived on time, hat conforms to the order.

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Acheteur Vérifié

Published on 22/12/2020 à 21h13 following a purchase from 16/12/2020

Really good. Maybe the cap didn't need such a large packaging.

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Acheteur Vérifié

Published on 22/12/2020 à 19h38 following a purchase from 15/12/2020

It's a pity that the packaging is not more careful. The product is satisfactory.

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Acheteur Vérifié

Published on 22/12/2020 à 08h04 following a purchase from 17/12/2020

Very fast delivery, well done!

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Acheteur Vérifié

Published on 22/12/2020 à 05h10 following a purchase from 13/12/2020

Varied site with good products even if I find the range less extensive than a direct competitor. However, when we call them during opening hours, they never answer even though it's a small shop.

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Acheteur Vérifié

Published on 21/12/2020 à 23h13 following a purchase from 06/12/2020

Order processed and shipped very quickly. Very satisfied with my purchase.

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