Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
Very satisfied and responsive when we send an email.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2020
N/A
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Before, we could immediately see the unavailable items without entering the product sheet, now we can't, it's a pity, a waste of time for us. Otherwise, the site is very pleasant and intuitive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
Ordered on 07/12/20, package shipped on 15/12/20, received on 19/12/20, product conforms to the description.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Everything is fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Product conforms to expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
Ease of navigation. Sometimes there are missing photos to get an idea of the hat (worn by a person).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
All okay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
No particular issues
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Clear site and full of very useful information
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
Easy navigation and customer service easily reachable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
N/A
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2020
No invoice, package without delivery note
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Response from Chapellerie Traclet
Hello
invoices and delivery notes are no longer sent in the package due to identity theft of some of our customers.
We have therefore sent you the information by email and it is also on your personal account.
Remaining at your disposal
sincerely
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
It's a pity that there is no packaging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Simple and quick to use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Product faithful to the description.
Fast shipping and delivery.
Very large selection.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
I really liked the clarity of the site, that we can choose between products made in France or China. The tracking of the package was very good and the two night caps fit perfectly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
small downside for the choice of size, which was not the right one when I ordered, having ordered a size 61, it is the 56 that was delivered; but it may be an error on my part
thank you to your after-sales service who resolved the problem
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
Still have not received my order placed since November 26. I can understand that with the holidays there may be delays but no email from them and no response to the 2 I sent them. However, the amount has been debited from my account. First and last time I place an order with them.
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Response from Chapellerie Traclet
Hello
as replied by email twice to your email registered on the site, the bowler hat in size 52 cm was in production. It should leave at the end of the week, either Friday from us.
We also just left you a voicemail, hoping you received at least one of the three messages.
Sincerely
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
top!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
perfect beautiful quality and inexpensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
Very easy navigation on the site, ultra-fast delivery, very nice product, but I would have thought that at this price, the cap would be lined.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Package received quickly, solid packaging, the cap corresponds exactly to what I wanted
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Fast delivery and compliant product!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
I had all the information about the shipment
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2020
Package not received despite three reminders where I was made to wait saying stock pending!
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Response from Chapellerie Traclet
Hello
as indicated when ordering, it had to be manufactured.
During your last call, we indicated we would send you an order tracking, which we have done and are providing you again today.
colissimo 6H12210928128
sincerely
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
I recommend without hesitation, the item is top and of good quality as I wanted.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2020
It mentions product available and once the order is paid, I am told that there is a stock shortage.
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Response from Chapellerie Traclet
Hello
the information is well noted in red on the product sheet (4-5 weeks) but also on the order summary and confirmed by email
https://www.chapellerie-traclet.com/fr/casquette-irlandaise/3074-casquette-irlandaise-bleu-chine-hanna-hats.html
sincerely
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2020
Order processed on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
The sailor cap is of good quality, but we will have to see over time, but in terms of detail and finish, it is also very nice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Fast... it will take more time to evaluate the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Item conforms to the order. Very fast delivery time (2 days).
Small downside, the packaging box is a bit fragile, arrives all dented!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Beautiful product. However, insufficient packaging for a luxurious leather product.
I wear other Stetson hats in 57 and the cap fits a bit smaller in 57.
The Traclet site is nice. Integrate a small comparator and detail the search filters a bit more. There are errors. Missing that little touch to find yourself on the first step. Regards and thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Very friendly person on the phone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2020
Serious customer service. Quick response. Fast delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
Not cool! The site is pleasant, order placed, payment accepted, and oops,
at that moment, so end of payment, we know there is a stock shortage
to finish, we do not know in how many years we will be delivered
this information is missing which is important as it allows potential buyers to turn to another hat shop!
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Response from Chapellerie Traclet
Hello
the information on the delay is well noted in red when choosing the size
https://www.chapellerie-traclet.com/fr/chapka-toque/1096-ushanka-blanc.html
(delay 2-3 weeks)
Then, it is also included in the order summary in red
And then the information is sent by email.
The chapka should leave next week from us.
For any information, we are reachable by email and by phone at 04 77 71 40 58
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Satisfied with the fast delivery.
Less of the "gift package" with the accompanying note written in pen on the package.
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