Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 4 stars

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Acheteur Vérifié

Published on 07/08/2020 à 14h51 following a purchase from 31/07/2020

Friendly seller, who committed to delivery the next day before 12 PM....(ordered at 4 PM). All good

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Acheteur Vérifié

Published on 07/08/2020 à 12h07 following a purchase from 29/07/2020

Quality products

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Acheteur Vérifié

Published on 07/08/2020 à 06h58 following a purchase from 20/07/2020

bad

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Response from Chapellerie Traclet Published on 07/08/2020

Hello, the Peaky Anthracite Irish Cap is an authentic Irish-shaped cap. If you have a model that resembles better to you, we are of course listening as we make them for our customers based on old models or models created by them. Furthermore, if this model does not suit you, it is of course possible to exchange it, but there is no need to make a remark if you do not like it when we have people who know the film and are satisfied with it. The cap is rated 4/5. Thank you for indicating the type of cap you are looking for so we can see if we can make it for you. Best regards, Traclet

Acheteur Vérifié

Published on 05/08/2020 à 23h07 following a purchase from 12/07/2020

The product meets my expectations

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Acheteur Vérifié

Published on 05/08/2020 à 09h19 following a purchase from 10/07/2020

Not bad

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Acheteur Vérifié

Published on 05/08/2020 à 07h44 following a purchase from 20/07/2020

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Acheteur Vérifié

Published on 05/08/2020 à 00h24 following a purchase from 24/07/2020

Very good

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Acheteur Vérifié

Published on 04/08/2020 à 23h22 following a purchase from 19/07/2020

Practical

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Acheteur Vérifié

Published on 04/08/2020 à 19h15 following a purchase from 23/07/2020

Cap received in poor condition and poor finishes... very disappointed

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Response from Chapellerie Traclet Published on 04/08/2020

Hello, we have taken your message into account. Please send us photos of the cap with what is not suitable so we can proceed with its exchange if there is a defect. Best regards, Traclet

Acheteur Vérifié

Published on 04/08/2020 à 15h01 following a purchase from 25/07/2020

Nothing to say more, color good quality according to price, or if you want a nice high-quality hat, you have to pay the price and a bit expensive in my opinion

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Acheteur Vérifié

Published on 04/08/2020 à 14h50 following a purchase from 24/07/2020

Does not correspond to the order I made.

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Response from Chapellerie Traclet Published on 04/08/2020

Hello, please excuse us if we made a mistake. If this is the case, please send us a photo of the item received to our email address [email protected] with the order reference, so we can proceed with its exchange. We are reachable by email but also at 04 77 71 40 58. Best regards, Traclet

Acheteur Vérifié

Published on 03/08/2020 à 12h23 following a purchase from 02/06/2020

Delivery later than announced (5 weeks instead of the 2-3 weeks planned). The hat is beautiful and well made but quite fragile (straw hat).

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Acheteur Vérifié

Published on 30/07/2020 à 10h24 following a purchase from 15/06/2020

Carefully packaged for the hat.

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Acheteur Vérifié

Published on 25/07/2020 à 20h13 following a purchase from 17/07/2020

A little more choice wouldn't hurt
Best regards

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Acheteur Vérifié

Published on 24/07/2020 à 18h43 following a purchase from 06/06/2020

top, quality packaging in a beautiful box but a bit long

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Acheteur Vérifié

Published on 24/07/2020 à 15h28 following a purchase from 10/07/2020

1st order: nothing to report

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Acheteur Vérifié

Published on 23/07/2020 à 14h17 following a purchase from 29/06/2020

The only remark is that I had a hat like this one and it had a bit more structure!!!!

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Acheteur Vérifié

Published on 21/07/2020 à 15h18 following a purchase from 28/06/2020

Speed

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Acheteur Vérifié

Published on 20/07/2020 à 16h07 following a purchase from 10/07/2020

Problem with the IT system. We go in circles when we have the password issue and the need to order and that 'my account' cannot complete normally

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Acheteur Vérifié

Published on 20/07/2020 à 14h35 following a purchase from 10/07/2020

Cheap rubbish! Bad quality!! Cheap flimsy material!! Avoid this company!!

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Response from Chapellerie Traclet Published on 20/07/2020

Dear, we have been selling this hat for 10 years and it is the first time we have this return. If you don't like it, you can return your hat. Regards, Traclet

Acheteur Vérifié

Published on 17/07/2020 à 19h41 following a purchase from 09/07/2020

I had difficulty finding your entire offer.

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Acheteur Vérifié

Published on 15/07/2020 à 20h09 following a purchase from 11/06/2020

Not satisfied at all with the delivered hat. The sizes of this model are poorly indicated in the store. I end up with a hat that is too big that I cannot return, as shipping costs from Switzerland are prohibitive and the store does not cover return shipping costs. Despite a message to customer service, nothing was offered to me...

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Response from Chapellerie Traclet Published on 16/07/2020

Hello, regarding the sizes, please let us know what we should have added. Indeed, on the product sheet, all the information about the available sizes is there. Furthermore, we have a dedicated page that explains how to measure your head, which is also directly linked to the product page. As for the customs documents, we have verified and during the shipment, they were indeed placed in a pouch as we have the duplicate for our accounting service which is well edited. Finally, regarding return shipping costs, you paid with PayPal, and as we also indicate on the product sheet, shipping costs are reimbursed by PayPal following the procedure https://www.chapellerie-traclet.com/fr/content/153-remboursement-des-frais-de-retours-avec-paypal. Remaining at your disposal. Best regards, Traclet

Acheteur Vérifié

Published on 15/07/2020 à 19h19 following a purchase from 07/07/2020

The follow-up is good.

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Acheteur Vérifié

Published on 15/07/2020 à 17h05 following a purchase from 06/06/2020

Would have liked an email to inform that the product was not immediately available.

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Acheteur Vérifié

Published on 13/07/2020 à 18h01 following a purchase from 04/07/2020

The site is very slow and the purchasing procedure is a bit tedious due to these slowness. The ordered caps are of excellent quality.

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Acheteur Vérifié

Published on 13/07/2020 à 11h49 following a purchase from 04/07/2020

Product of beautiful quality and well packaged for delivery.

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Acheteur Vérifié

Published on 10/07/2020 à 15h09 following a purchase from 03/07/2020

Very satisfied, easy site to order from, perfect reception, real professionals as I like.

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Acheteur Vérifié

Published on 09/07/2020 à 19h28 following a purchase from 15/05/2020

A lot of choice on this site, at different prices. The description of the items is well done and the ordered items are of quality.

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Acheteur Vérifié

Published on 09/07/2020 à 13h17 following a purchase from 01/07/2020

maybe review your head size or check the size of the hats

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Acheteur Vérifié

Published on 06/07/2020 à 15h46 following a purchase from 10/06/2020

Matches the description. Nice hat. Too bad there are lots of threads sticking out, it didn't look clean. A few snips of scissors fixed that.

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Acheteur Vérifié

Published on 04/07/2020 à 18h06 following a purchase from 26/03/2020

Being led on is never pleasant, I am waiting for a full refund of the order, which I never received. Very unhappy, disappointed, and angry.

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Response from Chapellerie Traclet Published on 04/07/2020

Hello,
Here is all the tracking of your order and as indicated, the package was indeed sent from us on 29/05/2020
Refunded Hanae TRACLET 02/07/2020 18:33:38
Shipped Hanae TRACLET 29/05/2020 14:46:30 6A18708648974
In delivery Hanae TRACLET 29/05/2020 09:43:48
In production Hanae TRACLET 27/03/2020 09:01:27
Payment accepted 26/03/2020 15:41:30
Awaiting restocking 26/03/2020 15:41:28
As requested, despite the loss of the package, we have refunded you via PayPal.
We offered to resend it as soon as we had the hat.
But as explained, the brand is American and as we know, currently in the USA with COVID, many companies are closed.
This therefore causes delays in our restocking.
Thank you for your understanding.
Best regards
Traclet

Acheteur Vérifié

Published on 02/07/2020 à 18h19 following a purchase from 24/06/2020

fast delivery

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Acheteur Vérifié

Published on 01/07/2020 à 16h23 following a purchase from 24/06/2020

Order conforms to the description of the ordered item.

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Acheteur Vérifié

Published on 01/07/2020 à 14h17 following a purchase from 24/06/2020

perfectly conforms to the description, and correct delay

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Acheteur Vérifié

Published on 01/07/2020 à 08h20 following a purchase from 22/06/2020

Navigation a bit difficult when you are not too fixed on a choice

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Acheteur Vérifié

Published on 30/06/2020 à 20h29 following a purchase from 12/06/2020

Still waiting for my purchase. Very unconsiderate in email exchanges.

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Response from Chapellerie Traclet Published on 01/07/2020

Hello
Following your order from Friday, June 12 in the afternoon, the order was sent on Monday, June 15 from us. This package has been lost by the post, we indicated that we would send you a new one.
We have already sent you two emails to inform you that as soon as we receive it, we will send it to you.
What more could we do? We understand that the package is delayed but we are dependent on both the post that lost the package and also on our manufacturer who is currently taking time to deliver to us.
We will keep you updated during the day regarding the shipment of your order.
Thank you for your understanding.
Best regards
Traclet

Acheteur Vérifié

Published on 30/06/2020 à 19h09 following a purchase from 22/06/2020

This is the second time I place an order and I would recommend Chappelerie Traclet to anyone who wants to hear it. Bravo and keep providing excellent service and choice.

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Acheteur Vérifié

Published on 30/06/2020 à 15h48 following a purchase from 17/06/2020

This is my first purchase at Traclet. The site is simple and complete. Very good. The transaction was easy and quick. TNT delivery without problems. Courteous delivery person..

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Acheteur Vérifié

Published on 30/06/2020 à 14h59 following a purchase from 16/05/2020

Good

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Acheteur Vérifié

Published on 29/06/2020 à 17h56 following a purchase from 20/06/2020

clear and easy navigation

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