Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The price of my hat was 19.00 euros at the end of the series with a photo as proof. At the time of placing my order, the price was no longer the same 35 euros. I reported it to the Traclet house who asked me for the proof photo. To this day I have no response. Not very commercial, disappointed.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2020
Order not yet received. I believe that the delivery times are too long.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2020
Hello, all my orders have been fulfilled very satisfactorily. However, I would like to point out that some products (a half Stetson top hat, for example) are offered as "favorites" and "coming soon" for months without any way to obtain them, which is frustrating and prevents a replacement purchase.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2020
Good but be careful with the return of orders. Check your suppliers.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Correct navigation
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2020
I ordered and received 2 hats 'one size'; one is perfectly in line with what I expected after having already bought one; the other has a circumference larger than the first by SIX CENTIMETERS. Curious 'ONE SIZE'!!!
I made a complaint; the next day I was asked by email to send a photo, which I did without delay. For several days I have been waiting for a response regarding this second hat that I absolutely cannot wear.
Curious one size!
Translated reviews
Response from Chapellerie Traclet
Hello
Following your message of July 23, we contacted our manufacturer.
Please excuse us for this delayed response but our manufacturer is currently understaffed due to the crisis, so the response time is longer.
We have found a similar model to the white one, so here are the attached photos.
We can offer to send you this model as a replacement for the received model.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2020
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
Well-made site. Large selection of hats with a separate category to facilitate searching. Timely delivery. I am satisfied with my order.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2020
I am satisfied with the site and the after-sales service, too bad that return shipping costs are not covered for an exchange due to a size that does not fit.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/06/2020
Hello,
Very unhappy with this first purchase (on: 04.06.2020) that I had to return because it was too big.
My disappointment is not related to the item being too big, as that can happen, but to the return procedure!
1° - the item returned on the same day must be done in 'Colissimo' which costs: €6.35 at your expense (non-refundable)!
2° - The purchase amount was: €23.50
3° - the refund occurred on: 24.06.2020 for an amount less than the purchase, namely: €19.00!
In the end: €23.50 - €19.00 = €4.50 + €6.35 for Colissimo = €10.85 lost!!!
You will understand that I will not repeat the experience!
Best regards.
Translated reviews
Response from Chapellerie Traclet
Hello
The return shipping costs as indicated on the site are the responsibility of the buyer. We already partially cover the shipping costs but we are not able to cover return shipping costs.
Otherwise, as indicated on the site, you can make the payment via PayPal and in that case, PayPal will cover the return shipping costs if you wish.
In this case, we also lost money, whether it is for the state or the banks as well as the post, we have lost costs from all sides.
We have models with sizes for example the fiddler
https://www.chapellerie-traclet.com/fr/casquette/3925-casquette-fiddler-brixton-noir.html#/couleur-noir/taille-54_cm
We can offer you a credit for the return shipping costs but we cannot refund them.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2020
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2020
Wide selection. Many out of stock items.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2020
Fast delivery - Very careful packaging
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
Correct navigation
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2020
Aside from a bit of difficulty with the order because I didn't know if my item was available, I am satisfied with the rest of my purchase, and especially with the speed of delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2020
Item as described. Fast shipping.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2020
Navigation okay, payment method great (PayPal) and fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
Site a bit slow, order took a long time to arrive and no response from customer service. We will excuse them given the situation (Covid). Otherwise, the product seems to be of good quality and meets my expectations.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2020
The site is well made, delivery outside France is very slow.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
Customer service is excellent, as someone always answers the phone. The site is amazing for the range of choices but the descriptions of the items are not always complete. Example: lined or not? what material? This is important for very hot places. Edgam
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2020
Good
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/03/2020
The model received is not the one ordered
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected]
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2020
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Diverse items, one can only find happiness, but the navigation or ergonomics of the site needs improvement.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2020
Product as described. Fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2020
Hello, good service. Well informed in case of delays, good shop.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/04/2020
Catastrophic... long delivery, very very long to Rouen... I am returning a hat that does not fit, and after multiple phone calls to a very friendly reception where I specify several times that it is to my address in Paris that I must be delivered, I am told yes yes we understood... after a month of delay, the new hat is delivered... to Rouen.
Translated reviews
Response from Chapellerie Traclet
Hello
Yes, the first delivery was correct rather quick given the COVID situation.
For the exchange, the post software did not take into account our address change. And we therefore sent it to your address in Rouen.
We try to do our best but unfortunately we could not change it.
We hoped for some leniency.
However, we hope that the hat satisfies you and that you will return to our site.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2020
Beautiful selection of hats but the descriptions are not precise enough.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2020
Bad packaging: 1 sheet of paper.
Translated reviews
Response from Chapellerie Traclet
Hello
All our hats like Borsalino deliver their hats wrapped in tissue paper.
Please let us know how you would like to receive your hat?
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2020
Good, nothing to report.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
Relatively well-made site, in case of questions, effective phone exchange, products very well detailed.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Fast delivery. Perfect packaging.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/03/2020
This company collects payment before delivery.
After several reminders by email, I finally received an explanation. The cause being the lockdown. This does not excuse the early withdrawal without my consent.
Very unpleasant on the phone. Too bad!!!! Despite the quality, I will not order from them again.
Translated reviews
Response from Chapellerie Traclet
Hello
Yes, payment is made at the time of purchase like most internet sites do. Even Amazon does this.
If you wish to make a payment upon shipment, you can do so by check and in that case, the payment is made upon shipment of the goods.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2020
Why not put a photo of the hat worn by a mannequin? This would facilitate the projection of the result on oneself and also allow for a better understanding of the dimensions of the hat.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2020
well no problems to report
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2020
very good site a lot of choice pleasure to look at
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2020
in line with expectations, even surprised by the speed of delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
Good overall
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2020
Delivery on time. Packed in a box with wrapping paper.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
very good site product of very good quality.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français