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Rating: 4 out of 5
Not tried yet.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Everything is fine
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A
Rating: 4 out of 5
Nothing to report good delivery and well packaged
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A
Rating: 4 out of 5
Nothing to say
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A
Rating: 4 out of 5
I am satisfied with the service.
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A
Rating: 4 out of 5
It is very well made
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A
Rating: 4 out of 5
Nothing to report
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A
Rating: 4 out of 5
I am generally satisfied.
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A
Rating: 4 out of 5
efficient, responsive, very good... The item is in accordance with what was announced, an objection about the nature of the bias that borders the screen, cotton is not easy to disinfect, it would have been better to put nothing, otherwise a plastic bias.
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A
Rating: 4 out of 5
Good.
I am satisfied
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I am satisfied
A
Rating: 4 out of 5
availability by email
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A
Rating: 4 out of 5
Good.
They respond very quickly to emails. Very good point
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They respond very quickly to emails. Very good point
A
Rating: 1 out of 5
Sorry, but I have not received my very old order, about 2 or 3 months ago. I had called to inquire about it, it was in production for one of the two berets.
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Response from Chapellerie Traclet
Hello
We have made a request for tracking the package, we will keep you informed as soon as we have a response from the post.
Best regards
Traclet
We have made a request for tracking the package, we will keep you informed as soon as we have a response from the post.
Best regards
Traclet
A
Rating: 4 out of 5
not enough photos of hats worn on mannequins
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A
Rating: 4 out of 5
Site: good
Articles: good
Display the availability of sizes more clearly.
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Articles: good
Display the availability of sizes more clearly.
A
Rating: 4 out of 5
Large selection, very good site. Some difficulties in operating several filters at the same time.
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A
Rating: 4 out of 5
Well detailed.
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A
Rating: 4 out of 5
A bit slow, but completely excusable with the epidemic...
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A
Rating: 4 out of 5
no issues with site navigation
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A
Rating: 4 out of 5
Hat shop worthy of the name, I highly recommend
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A
Rating: 4 out of 5
very satisfied
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A
Rating: 4 out of 5
The salesperson I spoke to on the phone was very open, attentive, and precise in the information he provided in response to my questions, particularly regarding the delivery time of my order; the delivery time was indeed respected to the letter!!! Well done!
A small downside though! I find this cap a bit expensive considering that I have no choice of options with my melanoma and 70 Euros really feels like luxury when for me it's a medical protection!!
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A small downside though! I find this cap a bit expensive considering that I have no choice of options with my melanoma and 70 Euros really feels like luxury when for me it's a medical protection!!
A
Rating: 4 out of 5
Good choice of items
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A
Rating: 4 out of 5
I had difficulty with my order regarding the delivery location being different from the billing address. I had to uncheck a box, I had trouble understanding... Otherwise, no difficulty!
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A
Rating: 4 out of 5
very satisfied with the masks
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
no problem navigating the site, fast delivery and caps conforming to the offer.
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A
Rating: 4 out of 5
I had a bit of trouble with the site's ergonomics
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A
Rating: 4 out of 5
Respect for delivery times despite the circumstances, the material corresponds to the intended use
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A
Rating: 4 out of 5
fast delivery
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A
Rating: 4 out of 5
Everything is fine, nothing to report
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A
Rating: 4 out of 5
xxxx
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A
Rating: 4 out of 5
VERY EXPLICIT, I QUICKLY FOUND MY CHOICE AMONG YOUR DIFFERENT PROPOSALS
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A
Rating: 4 out of 5
Fast site, quality. Delivery as promised.
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A
Rating: 1 out of 5
The order was rather a hassle and the size does not match
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Response from Chapellerie Traclet
Hello
What issues did you encounter during the order?
It was placed on May 9 and was sent on May 11 due to the post not working over the weekend.
What is the issue regarding size?
You ordered a size 56 cm, what size did you receive?
It is of course possible to change it if it does not fit.
Best regards
Traclet
What issues did you encounter during the order?
It was placed on May 9 and was sent on May 11 due to the post not working over the weekend.
What is the issue regarding size?
You ordered a size 56 cm, what size did you receive?
It is of course possible to change it if it does not fit.
Best regards
Traclet
A
Rating: 1 out of 5
The hat arrived in very poor condition and it is more than difficult to obtain the necessary information for its return. Obligation to go through a PayPal claim which has not yet been resolved....
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Response from Chapellerie Traclet
Hello
The hat arrived with a lining that is not correct but the hat is in good condition. Only the lining had an issue. You wish to change the model, which we have of course accepted.
We sent you an email the same day indicating that size 55 was in stock and that size 54 had a delay.
On May 16, we sent you another email asking if that was acceptable but we did not receive a clear response. Only how to return it when we told you we would send the hat with a return label.
So please let us know if that suits you.
Best regards
Traclet
The hat arrived with a lining that is not correct but the hat is in good condition. Only the lining had an issue. You wish to change the model, which we have of course accepted.
We sent you an email the same day indicating that size 55 was in stock and that size 54 had a delay.
On May 16, we sent you another email asking if that was acceptable but we did not receive a clear response. Only how to return it when we told you we would send the hat with a return label.
So please let us know if that suits you.
Best regards
Traclet
A
Rating: 4 out of 5
SATISFIED
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A
Rating: 4 out of 5
Good navigation, good information
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A
Rating: 4 out of 5
A bit long shipping although the order was placed the day before a long weekend.
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A
Rating: 4 out of 5
Very good quality of the cap. I am very satisfied with the brand
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