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Français A
Rating: 4 out of 5
The 2 protective masks are very good! Perhaps an improvement to make: use elastic bands instead of ties. But otherwise, the fabric is very pleasant to the touch.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
In accordance with the order.
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A
Rating: 4 out of 5
Good, clear.
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A
Rating: 4 out of 5
Good, clear, detailed.
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A
Rating: 4 out of 5
Satisfied with my order, I found however that the beret did not quite match the photo on your site, meaning it was not a 'beret-cap' as I assumed, but it will suit me! I received it on my 82nd birthday and that's fine; Thank you;
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A
Rating: 4 out of 5
Very good, a bit expensive.
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A
Rating: 4 out of 5
No problem.
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A
Rating: 4 out of 5
Second purchase made at the hat shop.
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A
Rating: 4 out of 5
Perfect.
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A
Rating: 4 out of 5
Fast, great choice. The only downside is the packaging, although protected by foam and a sheet, the hat moves around in the package unlike a competitor where the package served as a hat box like a Stetson box or similar (hat secured).. But overall very satisfied.
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A
Rating: 4 out of 5
Given the circumstances, I find that your service worked well!
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A
Rating: 1 out of 5
The site is fine
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Response from Chapellerie Traclet
Hello
The package left our place on March 23.
Currently, many packages are stuck in certain sorting centers due to COVID-19, which has caused a lot of delays in certain areas.
Since Friday, we have had no deliveries at our place while we ship on weekdays from the post office.
Consequently, it should arrive with a delay.
We have just made a complaint to the post office.
Best regards
Traclet
The package left our place on March 23.
Currently, many packages are stuck in certain sorting centers due to COVID-19, which has caused a lot of delays in certain areas.
Since Friday, we have had no deliveries at our place while we ship on weekdays from the post office.
Consequently, it should arrive with a delay.
We have just made a complaint to the post office.
Best regards
Traclet
A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
The item is perfect but I find it looks bigger than in the photo. No problem, I will keep it.
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A
Rating: 4 out of 5
Very good.
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A
Rating: 4 out of 5
Without hiccups. Serious company. Good continuation.
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A
Rating: 4 out of 5
DELIVERY ON TIME
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A
Rating: 4 out of 5
Very large selection, correct prices, good advice; attentive if needed, fast delivery.
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A
Rating: 4 out of 5
Functional, wood finish could be improved.
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A
Rating: 4 out of 5
Very good for the price.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
No response when I called for advice.
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A
Rating: 1 out of 5
I ordered a blue wide-brimmed hat as shown on the site, it arrived white. I contacted the seller on the same day of receipt but he is not responding!
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Response from Chapellerie Traclet
Hello
We have indeed replied to your email from 12/03/2020
Here is our message on the same day
Sent on
12/03/2020 13:50:47
Subject
Discussion ID
35890
Message ID
77057
Message
Hello,
We are following up on your message.
For order 207278, you did indeed order a rain hat in navy color and a privilege soway wide-brimmed hat in white with a gray ribbon.
What reference of wide-brimmed hat did you order in blue?
According to the photos and description of the wide-brimmed hat, it is indeed white
<a href="https://www.chapellerie-traclet.com/fr/chapeau-casquette-vacances/9510-capeline-privilege-grands-bords-soway-.html#/taille-59_cm">https://www.chapellerie-traclet.com/fr/chapeau-casquette-vacances/9510-capeline-privilege-grands-bords-soway-.html#/taille-59_cm</a>
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
We have indeed replied to your email from 12/03/2020
Here is our message on the same day
Sent on
12/03/2020 13:50:47
Subject
Discussion ID
35890
Message ID
77057
Message
Hello,
We are following up on your message.
For order 207278, you did indeed order a rain hat in navy color and a privilege soway wide-brimmed hat in white with a gray ribbon.
What reference of wide-brimmed hat did you order in blue?
According to the photos and description of the wide-brimmed hat, it is indeed white
<a href="https://www.chapellerie-traclet.com/fr/chapeau-casquette-vacances/9510-capeline-privilege-grands-bords-soway-.html#/taille-59_cm">https://www.chapellerie-traclet.com/fr/chapeau-casquette-vacances/9510-capeline-privilege-grands-bords-soway-.html#/taille-59_cm</a>
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
A
Rating: 4 out of 5
Good product quality and a fair price.
Long delivery, but it was expected; however, customer service was very average (I sent two messages to get news and received no response).
Happy with my purchase.
I recommend.
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Long delivery, but it was expected; however, customer service was very average (I sent two messages to get news and received no response).
Happy with my purchase.
I recommend.
A
Rating: 4 out of 5
Order and shipping process correct
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A
Rating: 4 out of 5
I take away one star because I asked you for the exact composition of the gloves and I am still waiting for your response
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
A first order completely satisfied. For the second, waiting for 2 months without news of the restocking progress. Otherwise, packaging and delivery OK.
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A
Rating: 4 out of 5
Everything was perfect: site, delivery. But one item was missing. It took some time, and I would have liked to be informed of the delay for the restocking and the probable delivery date without having to call the seller.
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A
Rating: 4 out of 5
Beautiful site, a lot of choices, good quality of items, but not enough details on the size and care of the items. Not enough promotions or discount percentages (if we have one, the validity date is too short; I myself had the case where my code was expired even for 5%). For delivery, it's very good,
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A
Rating: 1 out of 5
I had ordered this hat to give to a friend before he left on a trip, on the site, before buying it, I see that the delivery of the product is estimated between 1 and 2 weeks, so I take it, thinking I would be on time.
The hat was ordered on Saturday, January 25, I expected to receive it by Monday, February 10 at the latest. However, I had no news of my order until February 21, the day I was informed that the hat had been shipped, my friend had left more than a week ago.
I ended up receiving the package on February 25, more than 15 days after the maximum delivery window indicated on your site. Unbearable.
Translated reviews
The hat was ordered on Saturday, January 25, I expected to receive it by Monday, February 10 at the latest. However, I had no news of my order until February 21, the day I was informed that the hat had been shipped, my friend had left more than a week ago.
I ended up receiving the package on February 25, more than 15 days after the maximum delivery window indicated on your site. Unbearable.
A
Rating: 4 out of 5
When there is a stock problem, the information is not given quickly enough
Order on 24/01 delivery on 22/02
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Order on 24/01 delivery on 22/02
A
Rating: 4 out of 5
Very good
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A
Rating: 1 out of 5
Not only were the orders completely delayed, but they were not delivered to the indicated address and were instead made available at an unknown pickup office that is far from being the closest. Result; I am away abroad without any of the three hats I ordered for my trip and now I am bothering my family with proxies and photos of identity documents at an unknown pickup office located somewhere in Kuge... city of Bosnia-Herzegovina... I am furious and unhappy.
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Response from Chapellerie Traclet
Hello
You must be mistaken.
On one hand, the order is for a hat and a hat box that was delivered to a pickup point.
This package has been at the chosen pickup point since February 17 for three days. This information was noted by email and the code was sent by text.
We have tried to contact you without being able to reach you.
Best regards
Traclet
You must be mistaken.
On one hand, the order is for a hat and a hat box that was delivered to a pickup point.
This package has been at the chosen pickup point since February 17 for three days. This information was noted by email and the code was sent by text.
We have tried to contact you without being able to reach you.
Best regards
Traclet
A
Rating: 4 out of 5
Significant delay in restocking
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A
Rating: 1 out of 5
The gray on the internet does not match at all with the gray of the cap received
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to respond to our request for feedback.
If this does not suit, please send us a photo to verify because since sending the order, we have not had any feedback from you.
Here is our email [email protected]
Otherwise, given your address, it is indeed possible to come to the store in Roanne to better see the color or to exchange the model if it does not suit.
Best regards
Traclet
Thank you for taking the time to respond to our request for feedback.
If this does not suit, please send us a photo to verify because since sending the order, we have not had any feedback from you.
Here is our email [email protected]
Otherwise, given your address, it is indeed possible to come to the store in Roanne to better see the color or to exchange the model if it does not suit.
Best regards
Traclet
A
Rating: 4 out of 5
Very fast service
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A
Rating: 4 out of 5
The delivery was a bit long, but the item is quite satisfactory.
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A
Rating: 4 out of 5
Thank you for your speed
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A
Rating: 4 out of 5
I am satisfied with my order.
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