Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I am satisfied with my order although the price is relatively high. When I ordered, I received a message indicating waiting for restocking. No delay, no approximate delivery date, then nothing. In terms of communication, improvements are needed...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2020
Once the order was placed, I was informed that the item was not available and that it had to be put back into production.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2020
Very satisfied with my order and especially your plus is that we can pay by check, which is becoming increasingly rare and is an asset at Traclet. I recommend this site and I would order from you to encourage French commerce, which is as competitive as global platforms with globalization and its consequences less.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2020
Excellent catalog
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2020
Good quality, fast delivery, satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2020
Product conforms but beware of strong heads, just barely despite the possibility of adjustment at the back
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2020
Beautiful quality but returned because too small
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/01/2020
The product is very large and the finish is poor
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Response from Chapellerie Traclet
Hello
We have taken your comment into account.
If this model does not suit you in terms of quality, it is indeed possible to return it to us for an exchange of model. We make this model cap hat with other manufacturers with higher quality.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2020
On the site, everything was clear: order, payment. Just one remark: not enough info on tracking because I quickly got worried, afraid of a scam.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2020
see below
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2020
Very good as usual
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2020
Very satisfied with the product, my man is even more elegant thanks to the items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2020
the site offers a huge number of different items and consequently the readability suffers
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2020
package well received, no problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2020
very well done.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
Quality choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2020
product conforms to the order.
but a slight lack of finishing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
Not enough filters on the site. So way too many items offered compared to the search. It's quite tedious!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
A lot of choices, fast delivery, good communication. I love my hat!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2020
NO SHIPPING ISSUES AS PER THE FORECAST
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2019
Perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2020
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2019
Clear and easy site. However, not enough filters to find what you are looking for. As a result, way too many items offered that do not match the search. Traclet responds quickly to emails. I do regret, however, that there is no order tracking or package tracking on the account. Apart from these reservations, the hats are great and of good quality.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2020
I am very disappointed!... Not serious I sent an email when I placed my order to report a discount that was not taken into account for a response asking me to confirm the code but impossible since the order is made so the cart is at 0
I immediately sent an email specifying it but I could justify the email received offering the discount but could not send it as an attachment due to no response on the contact and waiting to receive an email to send the letter no response from them.
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Response from Chapellerie Traclet
Hello,
In our email, we simply asked you to send us the discount code you received in order to validate it.
To date, we have only received your email asking for this discount.
However, we need this code to validate it.
Finally, regarding the delivery. The order was placed on Saturday, January 11, it left on January 13, that is, Monday for delivery on Wednesday at your pickup point and it was received on Friday.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
delivery time respected, a bit disappointed by the thickness of the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2020
I would have liked to give 5 stars, unfortunately my hat is too small because I relied on the comment inviting me to choose a size below my usual size for this model.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2020
I was surprised that an item presented ON THE SITE as belonging to the BORSALINO brand does not belong to it. SLIGHT disappointment;
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
WELL MADE AND EASY TO USE SITE
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
Site quite slow to load pages
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2020
09-Oct
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2020
Navigation on the site without any problem. However, the delivered product did not correspond at all to the order made, I had to contact Traclet's service to rectify an unacceptable error on their part and return at my expense (30€) a cap paid 95€ that did not correspond to the quality and price of my initial order. This is almost akin to an attempt to abuse the customer..
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Response from Chapellerie Traclet
Hello
The error was explained and we do not understand the noted message.
Indeed, the product was indeed the right one; Sherlock cap but instead of a leather lace, it was made of fabric.
This was due, as explained by phone, to the fact that the manufacturer changed its lace finish (this does not affect the quality of the product)
Furthermore, when ordering, you had ordered a size 56 cm and you indicated that you wanted to change it to size 57 cm.
Consequently, we proceeded with the exchange in the desired size.
Finally, you indicated having paid 30 euros for return shipping.
Please send us the mode of transport used because even in particular, we do not pay that much for a shipment.
We remain at your disposal at 04 77 71 40 58 or by email at [email protected]
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2019
Very good telephone advisor to answer all kinds of problems
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2019
I called several times because I made a mistake and my contact was always very patient and efficient. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
I hadn't seen a delivery time when I placed the order on 11/12, 2 to 3 weeks it seems...
I only received it on 14/01 which makes almost 5 weeks!
When ordering on the site, what you see mainly in large letters is the mention of deadlines: "48 to 72h"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2020
I bought this enlarger for a hat ''Indiana Jones'' purchased at the Traclet store.
- The item is of very poor quality (chopped with an axe?) made in China.
Consisting of 2 half-spheres, which leaves a mark on the hat. The hat being slightly conical, it would have been wiser for the enlarger to also be conical.
- When trying to spray a little warm water (with a sprayer) the ink from the ''traclet'' stamp ran on the hat making a nice black stain!
- Incomprehensible that Traclet could sell this kind of item absolutely not suitable.
We were used to better!!!
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Response from Chapellerie Traclet
Hello
Can you please indicate the reference of the Indiana Jones hat you ordered from us because we cannot find it.
The item has been made in the United States for over 20 years.
For the conical shape, it is not as shown in the photos.
In the case of a conical hat, you would have needed to take another enlarger.
Finally, regarding the ink, the enlarger is not made to have water because otherwise the wood will warp.
Thank you for contacting us to find a solution.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
service ok
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2019
crushed complement and I had asked to take care of the packaging!!! A hat or potatoes here in Indonesia is the same!
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Response from Chapellerie Traclet
Hello
Please excuse us, we do send hats in double corrugated boxes but we cannot send them in boxes because otherwise the transport could not take place.
In the case where the package is crushed, it is preferable to refuse the package because we pack them well with tissue paper but we cannot ensure that the product is not crushed.
It would have been good to note the carrier which in this case is Chronopost and not DHL because we do not work with this carrier. Indeed, it is not our fault if the carrier does not take care of the package because apart from sending it in boxes, we cannot find more resistant packages.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2020
Fast shipping - item conforms
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2019
Order placed on the 17th, arrived on the 24th in the morning while the delivery was supposed to be 48 to 72 hours. Delivery on Christmas Eve was quite a scare and the drop-off location was not the one I requested?
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