Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 4 stars

Reset filters
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2019
Laborious site.
The control of data (phone number etc.) is complex
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2019
Good site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2019
I had a lot of difficulties making the payment: tried with PayPal then with Visa, impossible to pay. Your site then refused to connect me for 24 hours. I had to order from Cdiscount (without any problem). 2 days later I was able to order a second cap on your site. Other than that, your products are impeccable.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/12/2019
Navigation and ordering on the site without difficulty.
But maximum delivery time of 72 hours not respected: order placed on December 20, shipped on the 26 and received at the parcel relay on December 30! And without any tracking information or apology for the delay. It was a Chapka gift for Christmas for a child leaving on December 27 to Lapland.. So return to sender with a request for a refund of the item and shipping costs in progress so to be continued..
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for checking your messages because on our side, we sent an email on December 27 to inform you that a second shipment was made following your email of non-receipt.
Traclet Hat - Sébastien TRACLET
Sent on
27/12/2019 10:18:11
Subject
Discussion ID
34723
Message ID
74556
Message
Hello,
We made a complaint today and a new shipment has just been made.
Please excuse us for this inconvenience due to the delay.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2019
Difficult to give a gift with a different address and name of the recipient than those of the buyer.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2019
No worries except that the delay was a bit long
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2019
Easy navigation on the site, a lot of choices, reasonable delivery time,
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
The hat itself is very beautiful. The color matches the photo presented on your site. However, regarding the ribbon, there are quite a few small threads sticking out.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2019
Correct delivery, even impeccable nothing to complain about... I recommend Traclet, very good quality...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2019
I was looking for a nightcap made in France and of good quality. The Traclet hat shop perfectly met my expectations. Very satisfied with my purchase.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2019
I would have liked to have different views of the visor. Better see the dimensions, the closure at the back
That's the reason I didn't give 5 stars
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2019
Delivery and packaging very correct.
However, disappointed by the comfort of the cap whose defect in the assembly of the leather band inside hurts the forehead. The quality control seemed to lack rigor to me.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2019
nothing to say
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
Still as fast for processing orders.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2019
Hello,
A more careful packaging for shipments would be better. The cardboard is fine, but the white paper that surrounds the hat or cap is a bit 'light'...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
No difficulty navigating and finding the items I was looking for in particular. Moreover, the ordered items are as I hoped.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2019
It's not too difficult to navigate.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2019
The site is well made
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
Good, hat conforms to my order, one delay on delivery but the contact with customer service went well.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2019
Product super beautiful quality.
A delay related to a special request
The downside is related to the lack of response to my email and my message on the answering machine...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
Regarding the order and delivery, nothing to complain about: everything is correct.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2019
Nothing to report.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2019
Reliable delay, fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
Very fast shipping despite the holidays.
Product conforms to the photo on the site.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
The site allows for good visibility of the items.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2019
Interesting, as the first site that offers hats with sizes beyond 63.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
meets my expectations
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
VERY GOOD SITE
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
Waiting for size exchange
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/11/2019
Chapka with defects Russian sign damaged chapka smell of musty and dusty poor quality it is not worth 65 euros really disappointed your service did not respond to my expectations 3 I had to give my address which remained the same and the driver refused to bring the package from my home he told me I will drop it at the post office I got angry with him
Translated reviews
Response from Chapellerie Traclet
Hello
when sending, the chapka did not have dust.
Thank you for sending us photos as this is not correct.
Finally for the delivery, please give your feedback to the Post, we will note it with the postal complaints.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2019
Well-made site. Nothing to report
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2019
Good reception, fast and in a sturdy box.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
The items seem to be of good quality
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2019
Not bad at all! Varied choice and affordable prices
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
The site is quite well made. You can easily make your choice.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
sizes 57 58 should exist!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
Very good contact with the person on the phone
Product is as I expected
Perfect delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
ok no worries
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
Easy navigation on the site, fast delivery,
Translated reviews
We use cookies for audience measurement and improving user experience.