Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Navigation => N/A.
Order satisfaction => N/A.
Customer relationship => partial response to my last email; you do not confirm how to send you photos when you ask for them!
1/ Through your contact email on your site? The section "attachments" is missing!
2/ To your email address ([email protected])?
Please clarify.
Best regards.
André RUIZ.
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Response from Chapellerie Traclet
Hello
a response was indeed sent the day after your email.
Did you receive it?
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2019
Beautiful presentation of high-quality products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2019
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2019
Very easy and quick
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2019
Good! Well packaged, in line with what I expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2019
Improve sorting criteria and model selection. Very abundant offer is great but a bit messy. It takes patience but you are sure to find.
Some made in France items.
Very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2019
Satisfied with everything
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2019
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2019
Satisfied with the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2019
fast delivery - product as described
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2019
good responsiveness
site quite easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2019
Order received in 48h with a little personalized message, that's great.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2019
navigation goes well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2019
Good site, fast delivery, .
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2019
All good. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2019
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2019
the only problem I have is several refusals on payments.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2019
Regarding the interface of your site, nothing to complain about… The site is quite pleasant..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2019
Access to the site: very good, delivery time: good, on the chosen color: not satisfied.:
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2019
Wide choice, quality, but a bit expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2019
No guest account, so must register. Simple navigation, easy ordering, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2019
Order as described - delivery time respected - reasonable price
The misleading photo could improve the quality of the product
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2019
Very disappointed with the vulgar cardboard containing a hat at 100 euros.. hat delivered without gift box while it is for a Christmas gift.. I find that unacceptable on my part.. it looks like a second-hand item!!
Best regards
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Response from Chapellerie Traclet
Hello
This Brixton hat worth 90 euros does not come with a hat box but we offer them starting from 8 euros up to more than 1800 euros depending on your choice.
Furthermore, we offer a gift wrapping service for 2 euros.
This should be compared to the 90 euros of the hat with the shipping costs in colissimo offered by Chapellerie Traclet worth 6 euros.
The cardboard is made in Roanne in the Loire to ensure quality transport and avoid transport mishaps.
Finally, this hat has the brand labels wrapped in tissue paper as houses like Borsalino, Stetson, Flechet do.
Remaining at your disposal to better respond to your message.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2019
Navigation on the site should be improved. For customer service, very good responsiveness. Order delivered on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2019
nothing to say, everything went well. one remark: for Stetson, the site indicates that it sizes one size up, which I did not notice. I first ordered a size 56, which I returned because it was too small, to request an exchange for a size 57, which fits me perfectly and is my usual size.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2019
I was not able to complete my order
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Response from Chapellerie Traclet
Hello
The beret is on its way to you.
Here is the tracking number 6A15221539055
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2019
For delivery, no problem. The quality of the product, however, seems very strange. It looks like synthetic leather.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2019
Choice and quality, top!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2019
They advised me well on the size.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2019
A first navigation reading of the site, overall it's correct. For this first order on Traclet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2019
Good, but I needed help.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2019
Very good navigation on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2019
Nothing to report, good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2019
Sometimes issues with availability.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2019
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2019
Good, no problem, I took the size with a tailor's measuring tape.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2019
No problems, everything is clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2019
Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2019
Practical.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2019
Product matches the description. Great item.
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