Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 4 stars

Reset filters
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2019
Nothing to report. ok
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2019
Good site overall.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2019
Site very clear and precise.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2019
A large choice for all tastes.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2019
Very good products at good prices and well protected. Only problem: Colissimo did not deliver to the correct address.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2019
Very good, fast delivery, the size matches.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2019
A bit long delay.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2019
The site's search engine does not allow for sufficient sorting given the number of available references and thus the number of results; customer service is responsive; shipments are fast.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2019
Clear site, large choice of hats, very fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/10/2019
I received a pair of traditional wooden clogs, one of which had been re-glued. It is scandalous that your order services can pass off glued items!!! Of course, I expect to be sent a replacement pair. THANK YOU
Translated reviews
Response from Chapellerie Traclet
Hello
We have taken your message into account and as indicated by email and by phone, we would need photos of the defect in order to discuss the issue with the manufacturer and take the necessary steps for an exchange.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2019
Fast delivery, product conforms to the order, packaging a bit bulky but item well protected.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2019
Cool.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2019
I don't know yet.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2019
Very good, but it's a shame the restocking took so long.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2019
No problem
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2019
The site is quite clear and the different selection steps are rather convincing.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2019
Well, no worries and correct indication of the date when the item is in stock.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2019
I do not wish to make any particular comment.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2019
Good telephone reception.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2019
Good even though the hat pouch is missing.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2019
I AM WAITING TO GIVE MY OPINION
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2019
I find it light.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2019
The site is quite easy to navigate. Being able to compare items is a good point.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2019
A site that offers a wide choice of hats of all sizes. It lacks a size search engine to be a perfect site.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2019
Simple and easy to use site. Item out of stock, I created an alert that worked well as soon as it was restocked. Very fast delivery, well-made and well-packaged parcel.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2019
Efficient order tracking information.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/08/2019
I have already given my opinion on your delivery on your messaging system.
Translated reviews
Response from Chapellerie Traclet
Hello
Following your message, we took a bit of time because we asked for information from the post office.
They indicated that they delivered the package with a signature. That is why we asked you for photos in order to proceed with the necessary steps with the post office.
If you do not have photos, please send us a sworn statement to try to obtain compensation and to be able to send you a hat in good condition.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2019
Excellent experience - except for a small part, the online navigation (returns not always to the desired page, not obvious to get the compare tab). Otherwise, a very serious company, quality products.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2019
great choice, reliable site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2019
I regret that we do not know the delivery times at the time of ordering and that we do not receive responses to messages.
Translated reviews
Response from Chapellerie Traclet
Hello Thank you for your message. Delivery times are indicated both on the product sheet when choosing the size and on the order summary. Finally, an email is sent when a product requires a delay. Otherwise, when sending the email on August 19, an email was sent to inform you that it would be shipped within the week. Best regards Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2019
As with my first order, I was very satisfied with the product received and the packaging it contained. The only small downside was the delivery: receiving at a relay point is much more efficient than colissimo. For my first order, the delivery time was barely one day while colissimo took several days!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2019
very good site, I recommend
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2019
blabla
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2019
Accessible and simple site to use. Good presentation of products.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2019
Product corresponding to the order
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2019
clear site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2019
I know the product but the one I received, of similar size, is slightly larger ouch!!!!!!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2019
Okok
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2019
Product conforms to my request.
Package arrived on time.
I recommend TRACLET for all quality hats.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2019
good
Translated reviews
We use cookies for audience measurement and improving user experience.