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Rating: 4 out of 5
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 4 stars
Reset filtersG
Rating: 4 out of 5
lack of clarity regarding the 2 addresses (postal and email), good customer service.
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B
Rating: 4 out of 5
A cap that finally fits me well.
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J
Rating: 4 out of 5
Overall satisfied; but. Before payment, delivery is offered at 3.90E, then at checkout several other amounts are proposed. I will never know what these 3.90E correspond to... which have disappeared.
The return lacks fluidity.
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The return lacks fluidity.
M
Rating: 4 out of 5
The product is of very good quality, just be careful that the advertised size is much smaller than the actual size by about 1.5 cm, so for a head circumference of 56.5cm take a 58!!!
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C
Rating: 4 out of 5
Hello
I ordered the IRENA hat super quality but way too bulky unfortunately no photos worn with the hat, I returned it!!!
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I ordered the IRENA hat super quality but way too bulky unfortunately no photos worn with the hat, I returned it!!!
B
Rating: 4 out of 5
On the site: there is a lack of information about the caps: more photos of the actual colors, the seams, as well as the inside, information about the brand, the country of manufacture, the width of the visors in relation to the size...
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M
Rating: 1 out of 5
Order not received
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G
Rating: 4 out of 5
easy navigation
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R
Rating: 4 out of 5
The hat arrived within the expected time. It is perfect and I hope the person who will wear it will like it.
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P
Rating: 4 out of 5
functional site; communication to simplify (an email without response)
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M
Rating: 4 out of 5
Delivery made on time. Kindness of the telephone reception.
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A
Rating: 4 out of 5
after a first order that did not correspond to what I had ordered, a new delivery was made. I regret, however, having been forced to pay 5 euros for the return knowing that I followed the advice indicated on the site (take 1 cm less) and that the color did not match.
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A
Rating: 4 out of 5
Careful shipping
Meets my expectations
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Meets my expectations
M
Rating: 4 out of 5
Quick reception well packaged
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L
Rating: 4 out of 5
Hello I am satisfied with the order and the item purchased
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M
Rating: 1 out of 5
Disappointed
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. Your feedback is valuable to us and we would like to better understand your concerns. Do not hesitate to let us know the issues encountered with the beanie and the areas for improvement to see if we have a model already in our collection that gives you better satisfaction or if this model can be improved with your remarks.
Remaining at your disposal.
Best regards.
TRACLET
We are sincerely sorry to learn that your experience did not meet your expectations. Your feedback is valuable to us and we would like to better understand your concerns. Do not hesitate to let us know the issues encountered with the beanie and the areas for improvement to see if we have a model already in our collection that gives you better satisfaction or if this model can be improved with your remarks.
Remaining at your disposal.
Best regards.
TRACLET
G
Rating: 4 out of 5
Easy to order, hat is great, fast delivery.
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F
Rating: 1 out of 5
Relationship rather complicated and to this day, I still have not received my return.
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we would like to better understand the situation related to your return. According to the last return tracking 6a04151332072 for size 58 cm, the hat was received on October 9th.
When did you return this hat for a second exchange?
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we would like to better understand the situation related to your return. According to the last return tracking 6a04151332072 for size 58 cm, the hat was received on October 9th.
When did you return this hat for a second exchange?
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
J
Rating: 4 out of 5
The product is correct
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V
Rating: 4 out of 5
Navigation a bit laborious, fast delivery.
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J
Rating: 4 out of 5
Good quality pretty lacks gift box
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E
Rating: 4 out of 5
Product conforms to the description
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P
Rating: 4 out of 5
Quick order, return for wrong size quite quick. Email solicitation for information, very quick response
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C
Rating: 4 out of 5
Delivery times much longer than announced (7 weeks) but hat of excellent quality!
Very good customer follow-up as well.
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Very good customer follow-up as well.
F
Rating: 4 out of 5
delivered 48h early super.
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C
Rating: 4 out of 5
The product conforms to the order
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P
Rating: 1 out of 5
I ordered a navy blue sailor cap, the order confirmation states navy blue, the delivery note states navy blue, but the cap is white!
I paid €30 for express delivery, for a cap that is also worth €30 but is not the right one.
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I paid €30 for express delivery, for a cap that is also worth €30 but is not the right one.
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that you received a cap that does not match your order.
Please excuse us for this error.
Thank you for sending us a photo at [email protected]
We will send the correct color as soon as tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
We are sincerely sorry to hear that you received a cap that does not match your order.
Please excuse us for this error.
Thank you for sending us a photo at [email protected]
We will send the correct color as soon as tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
M
Rating: 4 out of 5
Despite customs difficulties penalizing the shipment since July 5, I must say that the item is of good quality and the shipment very careful.
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C
Rating: 4 out of 5
Good overall
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G
Rating: 4 out of 5
Good choice
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J
Rating: 4 out of 5
Order received as expected.
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D
Rating: 4 out of 5
Fast delivery, the cap received matches its description. Quality item.
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A
Rating: 4 out of 5
Good
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J
Rating: 4 out of 5
okok
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S
Rating: 4 out of 5
It would be nice to have all available colors for each type of hat instead of one page opened per color.
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G
Rating: 1 out of 5
The hat came late and destroyed, damaged, I waited nearly 2 months for the hat and when finally arrived it came damaged.
Never going to buy again from you
Thanks
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Never going to buy again from you
Thanks
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that your order arrived in poor condition and that this situation has caused such frustration. Your experience is very important to us, and we would like to discuss it further to understand what may have happened and find a solution. When the hat was sent, it was in accordance with the photos and the ribbon was correctly placed.
As indicated by email, please follow the procedure to proceed with its exchange. Do not hesitate to contact us directly.
Best regards.
The chapellerie-traclet.com team
We are sincerely sorry to hear that your order arrived in poor condition and that this situation has caused such frustration. Your experience is very important to us, and we would like to discuss it further to understand what may have happened and find a solution. When the hat was sent, it was in accordance with the photos and the ribbon was correctly placed.
As indicated by email, please follow the procedure to proceed with its exchange. Do not hesitate to contact us directly.
Best regards.
The chapellerie-traclet.com team
C
Rating: 4 out of 5
Very nice product, meets my expectations.
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N
Rating: 4 out of 5
Searching for items is quite easy thanks to the magnifying glass. Ultra-fast delivery. Hats conform to the description. I recommend.
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B
Rating: 4 out of 5
Correct
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