Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The site is very good
A bit more complicated when you want to make a return which is my case
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2019
Very good phone reception, fast delivery even though the product was announced as being restocked, I found that curious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2019
Quite easy to compare quality and price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2019
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2019
Good but having two products with one on restock, we waited for the second to arrive to make the shipment.
It's not the fact that bothers me, quite the opposite, but I would have liked to know
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2019
Easy to consult
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/06/2019
I ordered 2 hats size 57 and only one fits, the other is too big?
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Response from Chapellerie Traclet
Hello
In the case where the size of the second one does not fit, please return it to us with the order number 191327 and indicate the size issue upon return so we can take the necessary steps to exchange it for you.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2019
Easy to use and a wide choice of items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2019
Despite the size (56) being a bit large, very good product, good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2019
my stars are enough....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2019
Good site, descriptions could be more precise.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2019
Very fast shipping, impeccable package and hat corresponding exactly to the measured-ordered size!
One small regret, the shipping costs announced as
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2019
Good product, in accordance with the description and meets my needs.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2019
Very practical site to consult, and precise in its descriptions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2019
I am very happy with the site, just if there could be a bit more stock and choice it would be perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2019
Well-designed site. Several search criteria to find very easily... shoes that fit. The choice in large sizes (+61) is gradually expanding. Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2019
Lots of choices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2019
To recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2019
simply: a website specialized in the world of hats
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2019
very good site, good exchange with the person(s) in charge..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2019
honest and correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2019
In line with my expectations! I recommend this seller ....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2019
always satisfied with my orders, sometimes there are stock shortages, too bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2019
Well presented, clear. Effective for choosing a product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2019
A lot of choices, for all tastes and all budgets
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/05/2019
Wrong product, plastic frame covered with poor fabric, very uncomfortable..
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Response from Chapellerie Traclet
Hello
This model of sailor cap has existed for over 50 years and is still made this way.
If this does not suit you, that is possible but you cannot say it is a bad product because this model has been made for over 50 years and if it were a bad product we would have received negative feedback.
Moreover, the reviews are positive.
If the product does not suit you, we advise you to change it.
Indeed, it is an opinion but it does not call into question the manufacturing.
The information will be passed on to the manufacturing service and also to the company's lawyer as this can be considered defamation especially since we have not received any call from you to report this and no product return.
If a product does not suit, the customer returns it. That seems logical.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2019
Serious site and reachable by phone which is a good thing nowadays.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2019
Satisfied, meets my needs.
The product description lacked whether this hat could be rolled up.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2019
Good products, good quality, but you have to be willing to pay the price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2019
Extremely fast shipping. Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2019
I received size 60 and I received size 53
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Response from Chapellerie Traclet
Hello
Sorry but the size on your invoice is noted as 53 cm.
It is indeed possible to change it if it does not fit.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2019
Wide choice, clear site.
Lacks photos with models to have a better preview of the hats worn.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2019
Delivery deadlines respected, delivery compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2019
Beautiful product, received quickly, matches my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2019
clear, accessible, efficient service; I will use it for a next hat
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2019
happy with your delivery which is a second order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2019
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2019
Serious company
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2019
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