Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 4 stars

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Acheteur Vérifié

Published on 01/05/2019 à 13h57 following a purchase from 21/04/2019

clear and easy to navigate

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Acheteur Vérifié

Published on 26/04/2019 à 17h27 following a purchase from 17/04/2019

Fast delivery. good site

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Acheteur Vérifié

Published on 20/04/2019 à 12h44 following a purchase from 29/03/2019

Good!

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Acheteur Vérifié

Published on 20/04/2019 à 12h25 following a purchase from 11/04/2019

without any particular problems ... except a bit of difficulty knowing the deadlines at the start ??

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Acheteur Vérifié

Published on 19/04/2019 à 23h31 following a purchase from 09/04/2019

Very complete, very easy access, with very wise size advice

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Acheteur Vérifié

Published on 18/04/2019 à 14h58 following a purchase from 10/04/2019

Practical site, prices a bit high including delivery.

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Acheteur Vérifié

Published on 17/04/2019 à 15h33 following a purchase from 04/04/2019

Very good: fast, quality, good follow-up.

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Acheteur Vérifié

Published on 11/04/2019 à 19h23 following a purchase from 03/04/2019

Fast service, product return well managed and very fast delivery.

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Acheteur Vérifié

Published on 09/04/2019 à 16h01 following a purchase from 02/04/2019

Very well done.

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Acheteur Vérifié

Published on 09/04/2019 à 09h01 following a purchase from 17/03/2019

Delivery a bit long compared to what was announced.

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Acheteur Vérifié

Published on 08/04/2019 à 19h22 following a purchase from 28/03/2019

Serious site.

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Acheteur Vérifié

Published on 08/04/2019 à 14h02 following a purchase from 29/03/2019

Very good site.

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Acheteur Vérifié

Published on 02/04/2019 à 17h25 following a purchase from 25/03/2019

Everything went as I wished, if I need to buy an item again I will do so in this store. Thank you.

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Acheteur Vérifié

Published on 02/04/2019 à 14h30 following a purchase from 25/03/2019

Precision and speed.

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Acheteur Vérifié

Published on 01/04/2019 à 17h41 following a purchase from 25/03/2019

Understandable, important choice and easy to use.

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Acheteur Vérifié

Published on 01/04/2019 à 13h46 following a purchase from 24/03/2019

Good.

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Acheteur Vérifié

Published on 27/03/2019 à 11h53 following a purchase from 04/01/2019

Very good site with a perfect choice, impeccable quality of hats but a very long wait, order made in January and received in March.

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Acheteur Vérifié

Published on 26/03/2019 à 16h19 following a purchase from 18/03/2019

Delivery in five days.

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Acheteur Vérifié

Published on 26/03/2019 à 08h47 following a purchase from 13/03/2019

Very good site even if it is sometimes a bit messy in the search.

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Acheteur Vérifié

Published on 23/03/2019 à 18h19 following a purchase from 14/03/2019

S-54/55 the size - NO - it's a 55. Being a 54 I have to reinforce the inside. Too bad that for women you don't always start with 54.

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Acheteur Vérifié

Published on 19/03/2019 à 10h35 following a purchase from 10/03/2019

Very nice site for hat lovers. An incomparable choice for all tastes and all budgets.

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Acheteur Vérifié

Published on 18/03/2019 à 18h26 following a purchase from 09/03/2019

Serious.

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Acheteur Vérifié

Published on 18/03/2019 à 15h42 following a purchase from 09/03/2019

Very good.

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Acheteur Vérifié

Published on 18/03/2019 à 13h41 following a purchase from 10/03/2019

Good.

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Acheteur Vérifié

Published on 18/03/2019 à 12h57 following a purchase from 08/03/2019

The cap is of good quality, I expected it to be thicker to wear in all seasons.

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Acheteur Vérifié

Published on 14/03/2019 à 17h47 following a purchase from 06/03/2019

If you want a cap or beanie, go to chapellerie tracet.

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Acheteur Vérifié

Published on 14/03/2019 à 16h28 following a purchase from 06/03/2019

Good correct item.

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Acheteur Vérifié

Published on 13/03/2019 à 14h25 following a purchase from 05/03/2019

Site where you can view many models.

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Acheteur Vérifié

Published on 12/03/2019 à 13h20 following a purchase from 03/02/2019

Delivery time announced 2 to 3 weeks. After 1 month of waiting, we had to call for the shipment of our item to be initiated. Address to avoid if you are in a hurry

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Response from Chapellerie Traclet Published on 12/03/2019

Hello
Please excuse us for this additional delay of one week.
It is not because you called us that the shipment was triggered.
Tilley had a delay in its delivery due to the upcoming summer season.
We hope that the hat will satisfy you.
Best regards
Traclet

Acheteur Vérifié

Published on 11/03/2019 à 17h12 following a purchase from 01/03/2019

No site is perfect but this one works well. A bit dull though.

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Acheteur Vérifié

Published on 11/03/2019 à 12h29 following a purchase from 03/03/2019

Order arrived quickly and without any particular problem. Merchandise ok; packaging quite too bulky compared to the item. Otherwise, all ok, thank you.

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Acheteur Vérifié

Published on 08/03/2019 à 16h32 following a purchase from 12/02/2019

My order meets my expectations, I dealt with a person from the Traclet house by phone who was of impeccable kindness and efficiency. Thank you

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Acheteur Vérifié

Published on 06/03/2019 à 07h35 following a purchase from 22/02/2019

Hello,
Personally, I would find it useful to add photos of your items worn. This is to have a better overview.
Certain information is missing, for example, for a gavroche, the dimensions of the flat gavroche.
Thank you

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Acheteur Vérifié

Published on 05/03/2019 à 10h24 following a purchase from 24/02/2019

Good design product but mediocre execution
Best regards

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Acheteur Vérifié

Published on 04/03/2019 à 18h15 following a purchase from 18/02/2019

I found the explanations clear

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Acheteur Vérifié

Published on 04/03/2019 à 16h08 following a purchase from 10/02/2019

Normal, nothing to report. The manufacturing was French and not Basque-Spanish as indicated. That's good, but what about traceability..

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Acheteur Vérifié

Published on 01/03/2019 à 16h14 following a purchase from 21/02/2019

professional

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Acheteur Vérifié

Published on 28/02/2019 à 14h24 following a purchase from 21/02/2019

Very good product. Compliant with the specifications of the site.

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Acheteur Vérifié

Published on 26/02/2019 à 18h29 following a purchase from 18/02/2019

The site is very well designed and offers a wide choice.
However, it should be noted that the country of manufacture is not always indicated. This is an important criterion for me. To be completed if possible.

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Acheteur Vérifié

Published on 26/02/2019 à 16h01 following a purchase from 18/02/2019

Great diversity of the offer and models.

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