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Rating: 4 out of 5
Satisfactory
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 4 stars
Reset filtersR
Rating: 4 out of 5
Speed
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L
Rating: 4 out of 5
I thought the size of the hats was European!
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B
Rating: 4 out of 5
I am very satisfied with the TRACLET brand, fast and efficient. Regarding the site, improvements are needed: I bought a leather cap, but there is no specification about the type of leather on the presentation page!! It is only after on the invoice that it is specified as nappa leather, which is not sufficient as it can mean many things. That said, the cap is of excellent quality! Thank you.
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M
Rating: 4 out of 5
Very well explained site, delivery respected within the deadlines.
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P
Rating: 1 out of 5
A priori, German manufacturing for the chosen cap (according to the label inside), that was not the purpose of my purchase.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion.
However, the information about the place of production is noted on the product sheet
https://www.chapellerie-traclet.com/fr/casquette/22309-casquette-baseball-massimo-coton-beige-traclet.html#/taille-taille_unique
The brand that is at the origin is a German brand but made in China as indicated on the product sheet.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
Thank you for taking the time to share your opinion.
However, the information about the place of production is noted on the product sheet
https://www.chapellerie-traclet.com/fr/casquette/22309-casquette-baseball-massimo-coton-beige-traclet.html#/taille-taille_unique
The brand that is at the origin is a German brand but made in China as indicated on the product sheet.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
C
Rating: 4 out of 5
OK, well-constructed site.
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A
Rating: 4 out of 5
Serious company; I recommend; Maybe insufficient stock.
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J
Rating: 4 out of 5
Well-made site, fast delivery.
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M
Rating: 4 out of 5
In fact, the beanie does not fit me. The one size fits all is too small for my head.
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A
Rating: 4 out of 5
Very good
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Y
Rating: 4 out of 5
Delivery a bit long but everything went well. I think we could avoid being present for the delivery. Product conforms to the order.
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P
Rating: 4 out of 5
Perfect service, except... the shipping, a bit slow.
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J
Rating: 4 out of 5
Very pleasant seller and good advice.
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J
Rating: 4 out of 5
Fast delivery
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J
Rating: 4 out of 5
Very good. Khaki cap instead of black but my order correction may not have been clear!
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J
Rating: 4 out of 5
Lack of user manual
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P
Rating: 4 out of 5
Well-constructed site - easy contact to answer questions. Indicated sizes are really very small: why such a discrepancy!
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H
Rating: 4 out of 5
Excellent choice on the site, absolutely impeccable.
The delivery times are, however, very often much too long but well announced, which compensates a bit. I followed up with the site after the 4 weeks announced for the delivery of the hat, on a Monday; I had a representative informing me in writing about the arrival of the package at the end of the week and that was the case. Very nice double-corrugated package that consoled me from the long wait. I will use this hat, ordered in July, next summer ;-)
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The delivery times are, however, very often much too long but well announced, which compensates a bit. I followed up with the site after the 4 weeks announced for the delivery of the hat, on a Monday; I had a representative informing me in writing about the arrival of the package at the end of the week and that was the case. Very nice double-corrugated package that consoled me from the long wait. I will use this hat, ordered in July, next summer ;-)
C
Rating: 1 out of 5
The received hat is of poor quality.
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that your experience with our Tilley hat did not meet your expectations. Your feedback is valuable and we take your comments very seriously. Please do not hesitate to contact us directly to let us know the issues encountered so we can relay the information to Tilley, which is a hat brand with high manufacturing quality.
To date, for nearly 10 years that we have been selling this winter hat, the rating is 5/5 based on 25 comments.
Therefore, it is important that we await your comments to relay them to Tilley.
Best regards
Traclet Sébastien
We are sorry to hear that your experience with our Tilley hat did not meet your expectations. Your feedback is valuable and we take your comments very seriously. Please do not hesitate to contact us directly to let us know the issues encountered so we can relay the information to Tilley, which is a hat brand with high manufacturing quality.
To date, for nearly 10 years that we have been selling this winter hat, the rating is 5/5 based on 25 comments.
Therefore, it is important that we await your comments to relay them to Tilley.
Best regards
Traclet Sébastien
M
Rating: 4 out of 5
I was able to easily find the product I was looking for.
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X
Rating: 4 out of 5
Navigation on the site is relatively easy. The filters allow sorting based on targeted searches.
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T
Rating: 4 out of 5
Maybe the origin of the hat is missing.
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D
Rating: 1 out of 5
Package not received!
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you have not received your package and understand the frustration this may cause.
According to the Colissimo tracking sent by email, the tracking number is 9m00910491820
This tracking indicates a delivery for tomorrow at the pickup point.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
We are sorry to hear that you have not received your package and understand the frustration this may cause.
According to the Colissimo tracking sent by email, the tracking number is 9m00910491820
This tracking indicates a delivery for tomorrow at the pickup point.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
J
Rating: 4 out of 5
Very good
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C
Rating: 4 out of 5
Very good site for choice, I am already a customer, I have already ordered many caps and hats, however, the price somewhat hinders the purchase with products that we have to pay for shipping below €70.
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A
Rating: 4 out of 5
Order, delivery, everything is perfect.
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J
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
The navigation on the site could use improvements but everything else is very satisfactory.
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F
Rating: 1 out of 5
Colissimo, the post office and their pick-up points are not reliable. The package arrived on time but impossible to pick it up. Nothing works at Carrefour Market in Louhans! I am sorry for the Traclet company which seems serious to me. I don't know what to do now to recover this damn package despite my complaint to Colissimo, the Post Office. Incompetents.
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L
Rating: 4 out of 5
Good visibility on the collection
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A
Rating: 4 out of 5
Good detail of the products: origin, composition, size. Navigation on the website is very smooth.
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B
Rating: 4 out of 5
Beautiful products, original. However, it's difficult to get the right size - difference depending on the items - when you have a head circumference between two measurements.
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C
Rating: 4 out of 5
Speed and efficiency
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C
Rating: 4 out of 5
Fast delivery, product without surprises.
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M
Rating: 4 out of 5
It's a shame you don't make other colors of caps. In the past, I had blue, white, denim... It was nice! Thank you and best regards
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P
Rating: 4 out of 5
Easy to access but some clarifications on the different LTM 5 or 6 models which differentiate them for example
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L
Rating: 4 out of 5
Item conforms to the description
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C
Rating: 4 out of 5
I think TRACLET is a serious company
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F
Rating: 4 out of 5
I received the order with a long delay.
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