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Rating: 4 out of 5
Good, but the problem is that the return is at the customer's expense.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Small delivery delay issue but the quality of the cap is great, it is beautiful
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A
Rating: 4 out of 5
very good site with beautiful products
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A
Rating: 4 out of 5
1st order placed by phone on December 19 and received, after a reminder from me, on January 7.... I think they simply forgot to validate my order - too bad there wasn't an apology from them - human error but does not prevent courtesy
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A
Rating: 4 out of 5
Clear and quick
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A
Rating: 4 out of 5
Very simple order and very fast delivery. Very good, I recommend.
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A
Rating: 4 out of 5
Very good, a lot of choice and quality. Very good customer service. Do not hesitate
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A
Rating: 4 out of 5
Serious, the order was quickly taken into account. One problem though: head reducers should be proposed more clearly, I have to make a new order. To improve, the delivery by (TNT), because notified at 8:35 in the morning even by sms, I had to wait until 1:30 PM for the delivery (which could have been done until the evening) without having more information on a more precise schedule, so half a day lost (this can be one day).
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A
Rating: 4 out of 5
Very good product, the quality is well present. Fast delivery, correct packaging. However, the feathers on the side of the hat are neither sewn nor glued so I have already lost them and fortunately found them again.
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A
Rating: 1 out of 5
More than 15 days of waiting because an item was missing! Had to chase customer service, so zero for customer relations, especially since I paid 15 days ago. Since the products are more expensive than on the market, we expect something else.
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Response from Chapellerie Traclet
Hello,
The information about the delay was already noted on the product sheet and you were also informed by email after the order.
How to better inform, we are at your disposal.
Below is the tracking of your order:
Shipped Hanae TRACLET 28/12/2017 14:53:47
In delivery Hanae TRACLET 28/12/2017 12:33:50
Payment accepted 10/12/2017 13:01:27
Awaiting restocking 10/12/2017 13:01:26
Furthermore, you indicate that you find the products on the market, it is possible but in this case, we cannot compare without having the exact reference and especially if they are authentic products of the brand.
Remaining at your disposal.
Best regards
Traclet
The information about the delay was already noted on the product sheet and you were also informed by email after the order.
How to better inform, we are at your disposal.
Below is the tracking of your order:
Shipped Hanae TRACLET 28/12/2017 14:53:47
In delivery Hanae TRACLET 28/12/2017 12:33:50
Payment accepted 10/12/2017 13:01:27
Awaiting restocking 10/12/2017 13:01:26
Furthermore, you indicate that you find the products on the market, it is possible but in this case, we cannot compare without having the exact reference and especially if they are authentic products of the brand.
Remaining at your disposal.
Best regards
Traclet
A
Rating: 4 out of 5
Wide choice of models and prices. Fast shipping.
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A
Rating: 4 out of 5
size small
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A
Rating: 4 out of 5
Efficient delivery, wide choice of models
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A
Rating: 4 out of 5
first purchase on this site, fast delivery and a large choice of products, nice to be able to ask for advice by phone
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A
Rating: 4 out of 5
fast shipping and without problem
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A
Rating: 4 out of 5
very good but shipping a bit long
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A
Rating: 4 out of 5
well organized, a lot of choice
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A
Rating: 4 out of 5
it's a shame that you don't have another language like English or German
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A
Rating: 4 out of 5
Order arrived on time, in very good condition.
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A
Rating: 4 out of 5
Perfect package but a last-minute change of address for the collection point was a bit annoying. Moreover, I find that the tracking number of the package is not easy to find on the site, and I therefore remained uncertain for a while whether my package would arrive before Christmas. As for the product, it was perfectly compliant and the indications regarding sizes ('Stetson is one size larger than normal') were very accurate and helped me not to make a mistake.
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A
Rating: 4 out of 5
Ok ok
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A
Rating: 4 out of 5
Reliable
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A
Rating: 4 out of 5
Hello, Merry Christmas. It was indeed the red wool hat, it was perfect, next purchases will be a khaki hat, best regards.
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A
Rating: 4 out of 5
I found it very good but the chosen hat does not correspond to our wish. We are looking for a softer 'bob' style hat.
Otherwise, very good service
Best regards.
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Otherwise, very good service
Best regards.
Response from Chapellerie Traclet
Hello
Yes, we also have bucket hats in alcantara
here is the link on our site
https://www.chapellerie-traclet.com/fr/chapeaux-tissu/261-bob-alcantara.html
otherwise, here is also the link for the bucket hats
https://www.chapellerie-traclet.com/fr/225-bob-chapeau-bucket-hat
best regards
Traclet
Yes, we also have bucket hats in alcantara
here is the link on our site
https://www.chapellerie-traclet.com/fr/chapeaux-tissu/261-bob-alcantara.html
otherwise, here is also the link for the bucket hats
https://www.chapellerie-traclet.com/fr/225-bob-chapeau-bucket-hat
best regards
Traclet
A
Rating: 4 out of 5
A lot of choices. Sometimes a supply problem with a size.
Very good ordering service.
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Very good ordering service.
A
Rating: 4 out of 5
fast effective compliant a fabric cover would have been welcome
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A
Rating: 4 out of 5
Very pretty and well made however the white part was not very clean and had slight brown gray marks (probably dust) and the golden seams of the visor are not well aligned. Otherwise nice cap.
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A
Rating: 4 out of 5
very clear and with a very wide offer
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
a lot of choices
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A
Rating: 4 out of 5
Very fast
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A
Rating: 4 out of 5
good site
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A
Rating: 4 out of 5
Missing a confirmation email for the order and shipping tracking.
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A
Rating: 4 out of 5
Product meets my expectations but delivery times are quite long
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A
Rating: 4 out of 5
Serious nothing to complain about
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A
Rating: 4 out of 5
very explicit and readable
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A
Rating: 4 out of 5
Reliable
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A
Rating: 4 out of 5
... Already promoted the site to my acquaintances.
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A
Rating: 4 out of 5
Nothing to report regarding the availability of the contact person
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A
Rating: 4 out of 5
Delivery just a bit long due to restocking.
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