Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 4 stars

Reset filters
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2017
Reliable and serious
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2017
I had a bit of trouble putting together my order (choosing and adjusting the number of pieces of each reference) - probably a logic issue related to my age and generation
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2017
A lot of choices, fast and careful shipping. The only downside is the return at our expense if an item does not fit. A partnership with parcel relays would be perfect.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2017
The site is well done, you can easily find accessories or hats, the definitions of the hats are very well explained.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2017
very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2017
Very good service, good organization, very reliable site, good reception of the product. The gift was very well received: I will remember the site!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2017
A very interesting and diversified site.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2017
Very good service thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2017
The whole is correct in every way
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2017
Easy in terms of navigation Description of hat models With sketches
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2017
Interesting, give more details in the description. For example, the interior dimensions!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2017
easy to browse
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2017
Not bad!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2017
Provided and easy to use.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2017
A great choice, of all materials and prices, a bit long in transport though (the holidays!!), too bad
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2017
good, nothing to complain about. hat conforms and of quality
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2017
Easy to access and simplicity of ordering
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2017
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2017
you should go see him, he is nice
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2017
beware of mix-ups in the address...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2017
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2017
Very good products overall
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2017
good product quality
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2017
A lot of choices, fast delivery, beautiful product
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2017
Good delivery times.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/08/2017
Terrible. I ordered a black bush hat and received a beige one. Really disappointed.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this error. We will resend you the correct color
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2017
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2017
Trying to change a product is very expensive. They probably have a negotiated return system with a carrier
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2017
Great choice of hats in terms of shapes and colors
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2017
Offers very good quality products
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2017
A relatively fast shipment considering my location (Overseas): 12 days.
The quality of service is impeccable, the advisors respond quickly.
Highly recommended.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2017
Hat conforms to the photo. Good quality. Fast shipping and well packaged.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2017
Offers very good products
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2017
Practical, simple, quick in executing the order. Tracking is very good.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2017
good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2017
good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2017
Good and wide choice offered.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2017
Good
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/07/2017
Product compliant but I had to send an email for them to finally decide to send me my order.
The response I received is quite comical: "you should have specified that you were in a hurry!!" Or "you did not pay for shipping!!!" I find this very inappropriate especially since if I indeed did not pay for shipping it is because my order exceeded the minimum amount to have it free so I did not receive any preferential treatment!!! Next time I will turn to a more competent seller.
Translated reviews
Response from Chapellerie Traclet
Hello
In order to limit shipments and therefore shipping costs; we prefer a single shipment when the order requires multiple deliveries. Indeed, for a cleaning, we must receive the hat and then send it back once it is done. Therefore, it requires two shipments that are not settled and which is an important cost for us.
Please excuse us if our message was not respectful enough.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2017
Fast delivery. Perfect.
Navigation on the site could be improved.
Translated reviews
We use cookies for audience measurement and improving user experience.