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Rating: 5 out of 5
Perfect very beautiful hats conforming to the descriptions
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 5 stars
Reset filtersM
Rating: 5 out of 5
Nothing to say. Fast, careful, conforms.
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D
Rating: 5 out of 5
Quality hat, correct size. Happy with my purchase
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B
Rating: 5 out of 5
Of choice and a very responsive customer service.
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P
Rating: 5 out of 5
Good product
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S
Rating: 5 out of 5
Great selection, easy to order and fast delivery. Highly recommend them.
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R
Rating: 5 out of 5
Excellent
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D
Rating: 5 out of 5
Product conforms to the description, fast shipping, nothing to report on that side. Only the carrier needs to be reviewed...
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C
Rating: 1 out of 5
Exchange not received after 3 weeks and no news. This is not customer service!
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Response from Chapellerie Traclet
Hello Cyrille,
We understand your disappointment and we are sorry for this situation.
An email was sent to you indicating size M in stock and that we were waiting for it from Stetson.
Did you not receive it?
Best regards,
The boutique team.
We understand your disappointment and we are sorry for this situation.
An email was sent to you indicating size M in stock and that we were waiting for it from Stetson.
Did you not receive it?
Best regards,
The boutique team.
S
Rating: 5 out of 5
Very satisfied with our purchases!
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Response from Chapellerie Traclet
Hello S.,
We warmly thank you for your positive feedback. We are delighted to hear that you are very satisfied with your purchases. This encourages us to continue offering you the best.
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your positive feedback. We are delighted to hear that you are very satisfied with your purchases. This encourages us to continue offering you the best.
Best regards,
The Traclet Hat Shop Team
J
Rating: 1 out of 5
When I received my package and opened it, the panama hat was sitting on an angle in the box with a small amount of packing material on top of it. The brim was warped from the pressure. The Deadman's hat was underneath the panama and also was sparsely protected with packing material. There were two cardboard hat rings in the box.... thrown on top of the two hats and useless for protective purposes. The packing material consisted of some tissue paper and some plastic bags. The box was much too large for the contents.
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Response from Chapellerie Traclet
Hello Joseph,
Thank you for your detailed feedback regarding the receipt of your package. We are sincerely sorry to learn that the packaging did not meet your expectations and we understand your disappointment. We invite you to contact us directly so that we can discuss your situation and find a solution together.
Best regards,
The boutique team
Thank you for your detailed feedback regarding the receipt of your package. We are sincerely sorry to learn that the packaging did not meet your expectations and we understand your disappointment. We invite you to contact us directly so that we can discuss your situation and find a solution together.
Best regards,
The boutique team
G
Rating: 5 out of 5
Hat as described, fast delivery. Completely satisfied.
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Response from Chapellerie Traclet
Hello Georget,
We warmly thank you for your positive feedback. We are delighted to learn that the hat met your expectations and that you appreciated our fast delivery service. Your satisfaction is our greatest reward!
Best regards,
The Traclet Hat Team
We warmly thank you for your positive feedback. We are delighted to learn that the hat met your expectations and that you appreciated our fast delivery service. Your satisfaction is our greatest reward!
Best regards,
The Traclet Hat Team
S
Rating: 5 out of 5
Good communication following a color error. Very responsive. Item received quickly.
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Response from Chapellerie Traclet
Hello Stéphane,
We warmly thank you for your positive feedback. We are delighted to learn that our communication and responsiveness have satisfied you. We look forward to serving you again.
Best regards,
The Traclet Hat Shop Team.
We warmly thank you for your positive feedback. We are delighted to learn that our communication and responsiveness have satisfied you. We look forward to serving you again.
Best regards,
The Traclet Hat Shop Team.
P
Rating: 5 out of 5
In accordance with the order
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Response from Chapellerie Traclet
Hello Patrice,
We warmly thank you for your positive feedback. We are delighted that your order met your expectations.
Best regards,
The shop team
We warmly thank you for your positive feedback. We are delighted that your order met your expectations.
Best regards,
The shop team
G
Rating: 5 out of 5
Simply as described in the photo. It's interesting to show a hat on a head, it's much more telling for me, you get a much better idea of the effect it gives
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Response from Chapellerie Traclet
Hello Gérony,
We warmly thank you for your positive feedback. We are delighted that our presentation pleased you and allowed you to better visualize our hats. Your satisfaction is our greatest reward.
Best regards,
The boutique team.
We warmly thank you for your positive feedback. We are delighted that our presentation pleased you and allowed you to better visualize our hats. Your satisfaction is our greatest reward.
Best regards,
The boutique team.
S
Rating: 5 out of 5
Very nice item but I'm still waiting for the exchange which hasn't arrived yet. Thank you
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Response from Chapellerie Traclet
Hello Serge,
We sincerely thank you for your positive feedback on our article. We hope that your exchange will be finalized very soon and that you will continue to find your happiness with us. We look forward to seeing you again soon in our online store.
Best regards,
The store team
We sincerely thank you for your positive feedback on our article. We hope that your exchange will be finalized very soon and that you will continue to find your happiness with us. We look forward to seeing you again soon in our online store.
Best regards,
The store team
J
Rating: 5 out of 5
Beautiful product, fast delivery, appropriate packaging, French product
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Response from Chapellerie Traclet
Hello Jacques,
We sincerely thank you for your positive feedback! We are delighted that our product, as well as our delivery service, met your expectations. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
We sincerely thank you for your positive feedback! We are delighted that our product, as well as our delivery service, met your expectations. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
J
Rating: 5 out of 5
Very pleasant hat to wear and of good quality
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Response from Chapellerie Traclet
Hello Jacques,
We warmly thank you for your positive feedback! We are delighted to learn that you appreciate the quality and comfort of your hat. Your satisfaction is our greatest reward.
Best regards,
The boutique team
We warmly thank you for your positive feedback! We are delighted to learn that you appreciate the quality and comfort of your hat. Your satisfaction is our greatest reward.
Best regards,
The boutique team
A
Rating: 5 out of 5
Very good, already bought from Traclet, always satisfied
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Response from Chapellerie Traclet
Hello Alain,
A big thank you for your positive feedback! We are delighted to know that you are still satisfied with your purchases at Traclet. Your loyalty touches us and motivates us to continue offering the best.
Best regards,
The boutique team
A big thank you for your positive feedback! We are delighted to know that you are still satisfied with your purchases at Traclet. Your loyalty touches us and motivates us to continue offering the best.
Best regards,
The boutique team
K
Rating: 5 out of 5
Order as described. Very fast delivery.
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Response from Chapellerie Traclet
Hello Kevin,
We warmly thank you for your positive feedback. We are delighted that your order met your expectations and that the delivery was quick.
Best regards,
The shop team
We warmly thank you for your positive feedback. We are delighted that your order met your expectations and that the delivery was quick.
Best regards,
The shop team
L
Rating: 5 out of 5
Item delivered as ordered and fast delivery.
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Response from Chapellerie Traclet
Hello Laurent,
We sincerely thank you for your positive feedback! We are delighted to hear that your order met your expectations and that the delivery was quick. Your satisfaction is our priority and we hope to see you again soon on our site.
Best regards,
The Traclet Hat Shop Team
We sincerely thank you for your positive feedback! We are delighted to hear that your order met your expectations and that the delivery was quick. Your satisfaction is our priority and we hope to see you again soon on our site.
Best regards,
The Traclet Hat Shop Team
R
Rating: 5 out of 5
Very good, just the delivery address changed (different pickup point than desired).. but nothing serious
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Response from Chapellerie Traclet
Hello Robin,
We warmly thank you for your positive feedback. We are delighted that your experience was pleasant despite the change of delivery address. We hope to see you soon in our online store and remain at your disposal for any questions.
The store team.
We warmly thank you for your positive feedback. We are delighted that your experience was pleasant despite the change of delivery address. We hope to see you soon in our online store and remain at your disposal for any questions.
The store team.
M
Rating: 5 out of 5
Very serious company, very good choice of quality hats
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Response from Chapellerie Traclet
Hello Michèle,
We sincerely thank you for your very positive feedback. We are delighted that you found your happiness among our selection of quality hats. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team.
We sincerely thank you for your very positive feedback. We are delighted that you found your happiness among our selection of quality hats. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team.
J
Rating: 1 out of 5
For now, the hat still hasn't been delivered... Maybe colissimo??
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Response from Chapellerie Traclet
Hello Jean-Paul,
We completely understand your disappointment regarding this delivery delay and we sincerely apologize for it.
According to the colissimo tracking, the package was delivered on July 16.
We invite you to contact us privately so we can resolve this situation as quickly as possible.
Best regards,
The Traclet Hat Team.
We completely understand your disappointment regarding this delivery delay and we sincerely apologize for it.
According to the colissimo tracking, the package was delivered on July 16.
We invite you to contact us privately so we can resolve this situation as quickly as possible.
Best regards,
The Traclet Hat Team.
H
Rating: 5 out of 5
Perfect
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Response from Chapellerie Traclet
Hello Henri,
We warmly thank you for your very positive feedback. We are delighted that your experience met your expectations and we hope to see you again very soon in our online store.
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your very positive feedback. We are delighted that your experience met your expectations and we hope to see you again very soon in our online store.
Best regards,
The Traclet Hat Shop Team
S
Rating: 5 out of 5
Great, they have size 66.5
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Response from Chapellerie Traclet
Hello Samuel,
A big thank you for your warm feedback! We are delighted that our selection suits you and hope to see you soon in our shop to discover even more models.
Best regards,
The Traclet Hat Shop Team.
A big thank you for your warm feedback! We are delighted that our selection suits you and hope to see you soon in our shop to discover even more models.
Best regards,
The Traclet Hat Shop Team.
V
Rating: 5 out of 5
Purchase of two UV caps in July 2026: very effective and pleasant to wear. We feel like we have nothing on our heads because they are so light, yet it only takes removing them to realize their effectiveness. We recommend.
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Response from Chapellerie Traclet
Hello Vincent,
We warmly thank you for your very positive review! It is a real pleasure to know that our UV protection caps bring you satisfaction and comfort. Your recommendation means a lot to us and we are delighted to have you among our customers.
Best regards,
The Traclet Hat Team.
We warmly thank you for your very positive review! It is a real pleasure to know that our UV protection caps bring you satisfaction and comfort. Your recommendation means a lot to us and we are delighted to have you among our customers.
Best regards,
The Traclet Hat Team.
P
Rating: 5 out of 5
very nice hat that suits me very well
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J
Rating: 5 out of 5
Perfect
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Response from Chapellerie Traclet
Hello Jean Marc,
We thank you for your positive feedback and are delighted to hear that you are satisfied with your experience with us. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team.
We thank you for your positive feedback and are delighted to hear that you are satisfied with your experience with us. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team.
J
Rating: 5 out of 5
Perfect in every way. Fast delivery within the promised time, beautiful quality and finishes, my hat is very comfortable. Thank you.
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Response from Chapellerie Traclet
Hello Jacques,
We warmly thank you for your positive feedback. We are delighted to learn that you are satisfied with the quality and comfort of your hat as well as our delivery service. Your satisfaction is our greatest reward.
The boutique team.
We warmly thank you for your positive feedback. We are delighted to learn that you are satisfied with the quality and comfort of your hat as well as our delivery service. Your satisfaction is our greatest reward.
The boutique team.
M
Rating: 5 out of 5
Perfect.
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Response from Chapellerie Traclet
Hello Myriam,
We sincerely thank you for your positive feedback! We are delighted that your experience with our shop met your expectations.
Have a great day,
The shop team.
We sincerely thank you for your positive feedback! We are delighted that your experience with our shop met your expectations.
Have a great day,
The shop team.
M
Rating: 5 out of 5
Nothing to say, top
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Response from Chapellerie Traclet
Hello Mael,
We warmly thank you for your positive review! We are delighted to hear that you are satisfied with your experience at Chapellerie Traclet. We hope to see you again very soon to discover our new collections.
Best regards,
The boutique team
We warmly thank you for your positive review! We are delighted to hear that you are satisfied with your experience at Chapellerie Traclet. We hope to see you again very soon to discover our new collections.
Best regards,
The boutique team
L
Rating: 5 out of 5
Excellent service
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Response from Chapellerie Traclet
Hello Luc,
We warmly thank you for your positive feedback. We are delighted that our service met your expectations and hope to see you soon in our online store.
Best regards,
The Traclet Hat Shop Team.
We warmly thank you for your positive feedback. We are delighted that our service met your expectations and hope to see you soon in our online store.
Best regards,
The Traclet Hat Shop Team.
H
Rating: 5 out of 5
Package arrived very quickly and headgear in perfect condition. Very satisfied
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Response from Chapellerie Traclet
Hello Hervé,
We warmly thank you for your positive feedback. We are delighted to learn that your package arrived quickly and that you are fully satisfied with your headgear.
Best regards,
The shop team
We warmly thank you for your positive feedback. We are delighted to learn that your package arrived quickly and that you are fully satisfied with your headgear.
Best regards,
The shop team
G
Rating: 5 out of 5
First class product and service
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Response from Chapellerie Traclet
Hello George,
We warmly thank you for your positive review and are delighted that our product and service have satisfied you. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your positive review and are delighted that our product and service have satisfied you. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
J
Rating: 5 out of 5
Fast delivery Super product, very happy with my purchase
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Response from Chapellerie Traclet
Hello Jerome,
We warmly thank you for your positive review. We are delighted to learn that you are satisfied with your purchase and that the delivery met your expectations.
Best regards,
The Traclet Hat Shop team.
We warmly thank you for your positive review. We are delighted to learn that you are satisfied with your purchase and that the delivery met your expectations.
Best regards,
The Traclet Hat Shop team.
J
Rating: 5 out of 5
very good material delivery without issues to recommend
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Response from Chapellerie Traclet
Hello Jean Nicolas,
We warmly thank you for your positive feedback and recommendations. It is a pleasure to know that our equipment satisfies you and that your delivery experience went well.
Best regards,
The team at Chapellerie Traclet.
We warmly thank you for your positive feedback and recommendations. It is a pleasure to know that our equipment satisfies you and that your delivery experience went well.
Best regards,
The team at Chapellerie Traclet.
Y
Rating: 5 out of 5
Very good
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Response from Chapellerie Traclet
Hello Yan,
We sincerely thank you for your positive feedback. We are delighted that your experience met your expectations and we hope to see you soon in our online store.
Best regards,
The Traclet Hat Shop team.
We sincerely thank you for your positive feedback. We are delighted that your experience met your expectations and we hope to see you soon in our online store.
Best regards,
The Traclet Hat Shop team.
F
Rating: 5 out of 5
second order. Very satisfied
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Response from Chapellerie Traclet
Hello Fabienne,
A big thank you for your very positive feedback! We are delighted to know that you are satisfied with your second order. It is always a pleasure to serve you.
Best regards,
The boutique team
A big thank you for your very positive feedback! We are delighted to know that you are satisfied with your second order. It is always a pleasure to serve you.
Best regards,
The boutique team
B
Rating: 5 out of 5
Fast delivery, compliant products
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Response from Chapellerie Traclet
Hello Bernard,
We warmly thank you for your positive feedback. We are delighted to learn that the delivery was quick and that our products satisfied you. We would be happy to see you again soon in our store.
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your positive feedback. We are delighted to learn that the delivery was quick and that our products satisfied you. We would be happy to see you again soon in our store.
Best regards,
The Traclet Hat Shop Team