Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 5 stars

Reset filters
R
Roy K.
Rating: 5 out of 5
following a purchase from 22/12/2024
I am generally satisfied with the customer service which has been responsive.
Translated reviews
S
Salome R.
Rating: 5 out of 5
following a purchase from 18/12/2024
Very good as usual! Great products and very fast shipping. Thank you very much
Translated reviews
L
Luc D.
Rating: 5 out of 5
following a purchase from 23/12/2024
Perfect! Good quality, secure website order entry, simple, intuitive, ultra-fast delivery! What more can I say...
Translated reviews
G
Guillemette G.
Rating: 5 out of 5
following a purchase from 21/12/2024
Order arrived as expected.
Translated reviews
D
Daniel G.
Rating: 5 out of 5
following a purchase from 20/12/2024
I did not receive an immediate response regarding the receipt of my order with you, so I had some concerns about the accepted payment but only news at the time of shipping. I would have liked to have a message like: "order received and being prepared". Otherwise, no problem, very well-stocked site and a lot of choices, I will recommend it to my friends and family.
Translated reviews
B
Brigitte B.
Rating: 5 out of 5
following a purchase from 22/12/2024
Everything was perfect, lervi
Translated reviews
M
Mickael M.
Rating: 5 out of 5
following a purchase from 22/12/2024
Very good site and ensured fast delivery, nothing to say
Translated reviews
S
Sylvie D.
Rating: 5 out of 5
following a purchase from 23/12/2024
I was looking for a specific model, so I didn't explore the site much. I went straight to the essentials and everything went well. Thank you
Translated reviews
T
Thomas D.
Rating: 5 out of 5
following a purchase from 19/12/2024
Everything worked out
Translated reviews
M
Monique C.
Rating: 5 out of 5
following a purchase from 03/12/2024
Always very good quality.
Translated reviews
C
Christophe L.
Rating: 5 out of 5
following a purchase from 22/12/2024
everything is easy to find
Translated reviews
A
Alain I.
Rating: 5 out of 5
following a purchase from 22/12/2024
Excellent service
Translated reviews
P
Pascale G.
Rating: 5 out of 5
following a purchase from 23/12/2024
Excellent site with a lot of choices. Very good packaging and ultra-fast delivery in 24 hours!
Translated reviews
S
Salah B.
Rating: 5 out of 5
following a purchase from 22/12/2024
Completely meets my expectations, delivery respected plus a pen as a gift so I thank you
Translated reviews
C
Christiane R.
Rating: 5 out of 5
following a purchase from 22/12/2024
Order, fast delivery and material, everything is very good.
Translated reviews
G
Georges D.
Rating: 5 out of 5
following a purchase from 20/12/2024
fast and super well packaged
Translated reviews
A
André B.
Rating: 5 out of 5
following a purchase from 22/12/2024
Careful packaging
Translated reviews
A
Amélie B.
Rating: 5 out of 5
following a purchase from 15/12/2024
Beautiful product and fast shipping
Translated reviews
P
Patrick C.
Rating: 5 out of 5
following a purchase from 12/12/2024
very satisfied
Translated reviews
G
Ghislaine D.
Rating: 5 out of 5
following a purchase from 17/12/2024
I was accompanied every day clearly, thank you!
Translated reviews
A
Adrien M.
Rating: 5 out of 5
following a purchase from 16/12/2024
Order received quickly.
Translated reviews
E
Emmanuelle L.
Rating: 5 out of 5
following a purchase from 19/12/2024
Very satisfied with my order. Good quality-price ratio, fast delivery and well packaged.
Translated reviews
P
Patrick R.
Rating: 5 out of 5
following a purchase from 18/12/2024
Very happy
Translated reviews
D
Didier L.
Rating: 5 out of 5
following a purchase from 12/12/2024
Very good, impeccable service, careful and attentive. I recommend!
Translated reviews
B
Brigitte B.
Rating: 5 out of 5
following a purchase from 16/12/2024
everything very well
Translated reviews
P
Pascale K.
Rating: 5 out of 5
following a purchase from 15/12/2024
very good service, order processed quickly, perfect packaging
Translated reviews
C
Cécile D.
Rating: 5 out of 5
following a purchase from 12/12/2024
Product exactly matching the description. Very good quality and order arrived as expected. In short, 10/10 for this company
Translated reviews
A
Aurélien C.
Rating: 1 out of 5
following a purchase from 16/12/2024
I did not receive the correct item in the package. I am therefore particularly unhappy with the lack of attention given to the order. The order slip included in the package clearly mentions the desired item, but the cap received does not match. There is therefore an error in the preparation of the order.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this error.
Please send us a photo of the item received at [email protected]
We will proceed to send the correct cap with a return slip.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Alessandro D.
Rating: 5 out of 5
following a purchase from 17/12/2024
Excellent product
Translated reviews
L
Ludivine L.
Rating: 5 out of 5
following a purchase from 17/12/2024
Very fast shipping
Translated reviews
L
Laurence M.
Rating: 5 out of 5
following a purchase from 17/12/2024
I followed the advice regarding the specific size of stetsons and it was very good advice
Translated reviews
B
Bertrand H.
Rating: 5 out of 5
following a purchase from 13/12/2024
Fast, helpful, punctual, precise and an incredible choice!
Translated reviews
C
Cathy S.
Rating: 5 out of 5
following a purchase from 11/12/2024
Everything is perfect from the selection on the site, to the speed of responses, to the delivery and the quality of the products
Translated reviews
S
Sandrine G.
Rating: 5 out of 5
following a purchase from 09/12/2024
Take one size up otherwise perfect. The model pleases my boyfriend a lot
Translated reviews
P
Patricia P.
Rating: 5 out of 5
following a purchase from 19/12/2024
Fast delivery, well-packaged parcel. Everything is perfect
Translated reviews
S
Sebastien C.
Rating: 5 out of 5
following a purchase from 16/12/2024
The site is quite well designed.
Translated reviews
A
Anne L.
Rating: 5 out of 5
following a purchase from 18/12/2024
Nice selection, product meets my expectations
Translated reviews
A
Annette Ou Gilles V.
Rating: 5 out of 5
following a purchase from 16/12/2024
Smooth site providing necessary information.
Secure payment.
Translated reviews
J
Johann G.
Rating: 5 out of 5
following a purchase from 16/12/2024
Pleasant. Lots of choices
Translated reviews
M
Marc S.
Rating: 5 out of 5
following a purchase from 16/12/2024
Satisfactory site and easy ordering
Translated reviews
We use cookies for audience measurement and improving user experience.