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Rating: 5 out of 5
Perfect, conforms to my choice and well packaged to avoid damaging the hat
of very good quality
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of very good quality
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 5 stars
Reset filtersD
Rating: 5 out of 5
Fast shipping, product conforms
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R
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Hat and delivery ok
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M
Rating: 5 out of 5
Very serious site! solid cardboard packaging, speed of dispatch, product description very well studied and conforms to reality, perfect hat size, colors are true to life and the hat is light but just right… I recommend this type of hat.
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V
Rating: 5 out of 5
Super!! Fast delivery, model as on the site. I am happy with my purchase.
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R
Rating: 5 out of 5
Product corresponds to the order
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I
Rating: 5 out of 5
Super fast shipping and product as described, I am happy with my purchase
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J
Rating: 5 out of 5
All is well
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D
Rating: 5 out of 5
Excellent quality product
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F
Rating: 5 out of 5
Nice cap and good quality
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A
Rating: 5 out of 5
Order preparation and delivery very fast.
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S
Rating: 5 out of 5
A magnificent hat, of excellent quality! Warm welcome on the phone.
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V
Rating: 5 out of 5
Triply good quality hat
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D
Rating: 5 out of 5
Beautiful product as described
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A
Rating: 5 out of 5
Very good
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L
Rating: 5 out of 5
Ok perfect
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F
Rating: 5 out of 5
Simple ordering process. Fast delivery and very careful compliance. Responsiveness of the team.
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J
Rating: 5 out of 5
Fast and good products
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S
Rating: 5 out of 5
I recommend this professional and efficient company to which I have been loyal for years.
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S
Rating: 5 out of 5
Very nice quality hat, meets my expectations, I would recommend another hat soon.
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B
Rating: 5 out of 5
I found exactly what I was looking for very easily. The order was processed immediately and I was informed of the shipping progress. The delivery was made quickly respecting the announced deadlines.
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P
Rating: 5 out of 5
Excellent products, easy online ordering and very fast delivery (4 days including the weekend). Hats off!
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'
Rating: 1 out of 5
Package arrived late, damaged and the seller still refuses the refund!
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Response from Chapellerie Traclet
Hello
At no time did we refuse.
We only asked for a claim from you with the post office.
Indeed, the package arrived damaged, and at no time did we refuse to refund the order.
We simply asked you, as everyone does, to make a claim with Colissimo.
Indeed, if you accept a damaged package, Colissimo does not refund anything.
Therefore, we asked you to proceed with the claim process.
If we accept a package in that state, we, as well as you, cannot make a claim for a refund.
Our packages are made to transport hats, and in cases where they are crushed by heavy packages, it is normal for them to be crushed even if they are made to resist.
Thank you for making the requested claims.
Thank you for your understanding.
Remaining at your disposal
Best regards
Traclet Sébastien
At no time did we refuse.
We only asked for a claim from you with the post office.
Indeed, the package arrived damaged, and at no time did we refuse to refund the order.
We simply asked you, as everyone does, to make a claim with Colissimo.
Indeed, if you accept a damaged package, Colissimo does not refund anything.
Therefore, we asked you to proceed with the claim process.
If we accept a package in that state, we, as well as you, cannot make a claim for a refund.
Our packages are made to transport hats, and in cases where they are crushed by heavy packages, it is normal for them to be crushed even if they are made to resist.
Thank you for making the requested claims.
Thank you for your understanding.
Remaining at your disposal
Best regards
Traclet Sébastien
C
Rating: 5 out of 5
Perfect
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D
Rating: 5 out of 5
-
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O
Rating: 5 out of 5
Perfect
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F
Rating: 5 out of 5
I quickly received my order, I had made a mistake on the size, I returned the item and a new hat in my size was received quickly, simple and effective.
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T
Rating: 5 out of 5
Very efficient service
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E
Rating: 5 out of 5
Carefully and elegantly packaged items
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M
Rating: 5 out of 5
I have ordered products several times and have never been disappointed: good service and good quality. I recommend.
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G
Rating: 5 out of 5
It's ok, thank you!
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M
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Easy navigation. Great choice of hats. Fast delivery to very convenient pickup points
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M
Rating: 5 out of 5
Order placed quickly
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D
Rating: 5 out of 5
Perfect!
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H
Rating: 5 out of 5
Serious company: responsive order tracking, compliant delivery, careful packaging. Reliable establishment.
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P
Rating: 5 out of 5
Despite a mishap with Collissimo, everything was resolved with a simple call to the store and I received the hat within 48 hours, excellent responsiveness
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P
Rating: 5 out of 5
100% satisfied. Well-packaged item, perfect hat.
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