Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 5 stars

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P
Patrick M.
Rating: 5 out of 5
following a purchase from 12/08/2024
Very good quality, meets all my expectations, fast delivery and careful packaging
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Raphael M.
Rating: 5 out of 5
following a purchase from 15/08/2024
perfect. fast meets my expectations
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Yannick B.
Rating: 1 out of 5
following a purchase from 25/07/2024
Beautiful product but beware, no response for a product return. This is not the right size
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Response from Chapellerie Traclet
Hello
It is of course possible to exchange for a different size if the one received does not fit.
Here is the link to make an exchange on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Sorry, but on our side, we did not receive an email from you.
Remaining at your disposal
Best regards
Traclet Sébastien
H
Herve K.
Rating: 5 out of 5
following a purchase from 14/08/2024
Very serious company, fast shipping, quality product.
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Maurice L.
Rating: 5 out of 5
following a purchase from 15/08/2024
The caps I was looking for and finally found at TRACLET. Order, shipping, delivery, deadlines, communication... all impeccable. There is still plenty to enjoy, a true hat maker.
..
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Samuel L.
Rating: 5 out of 5
following a purchase from 02/08/2024
Impeccable customer service, very quick and courteous response. Fast delivery too and product is perfect! You can order with your eyes closed (even if it's less practical than with your eyes open).
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Richard G.
Rating: 1 out of 5
following a purchase from 11/08/2024
This is terrible, especially the beret which is very poorly sized, and I know what I'm talking about, I've been wearing them for 15 years
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Response from Chapellerie Traclet
Hello
What is the sizing issue encountered with the Basque beret? Is it too big or too small?
You ordered other items in size XL, does that size suit you?
Remaining at your disposal to find a solution for the Basque beret that does not fit.
Best regards
Traclet Sébastien
O
Oscar C.
Rating: 5 out of 5
following a purchase from 13/08/2024
Beautiful quality products!
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Emmanuel P.
Rating: 5 out of 5
following a purchase from 10/08/2024
The site is well designed and provides the necessary information for purchases.
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Claude L.
Rating: 5 out of 5
following a purchase from 14/08/2024
Excellent products, fast delivery, no complaints
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Antoine G.
Rating: 5 out of 5
following a purchase from 14/08/2024
Hello, I am a bit disappointed with the packaging; if you could put a cardboard case to put the hat in, that would be great. It would provide more security for transport. Thank you.
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Olivier K.
Rating: 5 out of 5
following a purchase from 14/08/2024
I like the hat and it was delivered on time.
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Christian V.
Rating: 5 out of 5
following a purchase from 15/08/2024
Fast delivery, good quality product at a fair price.
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Juliette M.
Rating: 5 out of 5
following a purchase from 12/08/2024
Very large selection, I found my happiness!
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Severine D.
Rating: 5 out of 5
following a purchase from 14/08/2024
Very satisfied with the product
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Gregory R.
Rating: 5 out of 5
following a purchase from 15/08/2024
Perfect delivery. A quality product. The Traclet house is top-notch! A regular customer and once again satisfied.
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Chantal C.
Rating: 5 out of 5
following a purchase from 10/08/2024
Very nice quality bob
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Jean-Louis T.
Rating: 5 out of 5
following a purchase from 15/08/2024
Very fast delivery. Well-packaged hat.
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Catherine A.
Rating: 5 out of 5
following a purchase from 10/08/2024
A lot of caution
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Christophe D.
Rating: 5 out of 5
following a purchase from 10/08/2024
In search of a cap, the Traclet site caught my attention with an impressive quantity of apparently quality items. My choice was difficult. Once my order was validated, it was quickly taken care of and sent. Upon receipt, the quality is confirmed and gives me complete satisfaction.
See you soon for the next order
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Philippe D.
Rating: 5 out of 5
following a purchase from 10/08/2024
The website is well detailed, the products are very well described. The information is precise and facilitates the choice.
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Roland E.
Rating: 5 out of 5
following a purchase from 09/08/2024
The item is in accordance with my order and gives complete satisfaction.
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Frederic D.
Rating: 5 out of 5
following a purchase from 13/08/2024
This is not the first time I have purchased from this site and always very well.
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Gregoire C.
Rating: 5 out of 5
following a purchase from 29/07/2024
Very satisfied with my purchase, especially since I had to exchange a hat that didn't fit, the customer service was super responsive and processed the exchange at my vacation location in record time.
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Franck G.
Rating: 5 out of 5
following a purchase from 12/08/2024
Order delivered quickly and in good condition. I know the Stetson brand so no unpleasant surprises with the products.
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Juliette G.
Rating: 5 out of 5
following a purchase from 12/08/2024
no problem
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Yves H.
Rating: 5 out of 5
following a purchase from 11/08/2024
Perfect as usual
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Catherine C.
Rating: 5 out of 5
following a purchase from 13/08/2024
Speed and efficiency, it's great
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Fabrice B.
Rating: 5 out of 5
following a purchase from 12/08/2024
Fast delivery is good
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Jean-Claude P.
Rating: 5 out of 5
following a purchase from 11/08/2024
Nice. Easy to use. Thank you.
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Laurent P.
Rating: 5 out of 5
following a purchase from 08/08/2024
Good
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Timothy L.
Rating: 5 out of 5
following a purchase from 12/08/2024
hat !!
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Mariana V.
Rating: 5 out of 5
following a purchase from 12/08/2024
Very good products
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Tony M.
Rating: 5 out of 5
following a purchase from 12/08/2024
Perfect
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Anne C.
Rating: 5 out of 5
following a purchase from 11/08/2024
Order compliant and delivered quickly!
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Christophe M.
Rating: 5 out of 5
following a purchase from 09/08/2024
Perfect
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Joel C.
Rating: 5 out of 5
following a purchase from 11/08/2024
Smooth navigation on your site
Fast delivery
Satisfied with the product
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Michel C.
Rating: 5 out of 5
following a purchase from 10/08/2024
Punctuality of delivery and quality of the product
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Christophe L.
Rating: 5 out of 5
following a purchase from 10/08/2024
Very satisfied
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Benjamin L.
Rating: 5 out of 5
following a purchase from 09/08/2024
Good
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