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Rating: 5 out of 5
A site that is pleasant to navigate. Wide selection. Product packaging that protects well. Fast delivery.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 5 stars
Reset filtersA
Rating: 5 out of 5
A lot of choices, not always easy to find what you are looking for.
Very nice hats received well packaged.
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Very nice hats received well packaged.
A
Rating: 5 out of 5
Very good, good choice and delivery as promised and on time.
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A
Rating: 5 out of 5
I wanted the same yellow Panama that I had lost and well I found it even better on the TRACLET hat shop site.
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A
Rating: 5 out of 5
Very nice products arrived on time and well packaged.
The caps are as described..
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The caps are as described..
A
Rating: 5 out of 5
A lot of choices, easy to navigate site, deadlines respected, fast service.
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A
Rating: 1 out of 5
A wait of over 2 months without information on the reasons for the delay and the delivery date. Several complaint letters sent without response in return. In the end, the item arrived but it is too big!
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer having had supply issues with raffia.
On this model, it has an adjustment lace to fit it around the head.
Otherwise, we can adjust it according to the desired size with a coarse grain.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this delivery delay, our manufacturer having had supply issues with raffia.
On this model, it has an adjustment lace to fit it around the head.
Otherwise, we can adjust it according to the desired size with a coarse grain.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Top notch, nothing to complain about.
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A
Rating: 5 out of 5
I am happy with the speed of the shipment and my order as well as the product, I recommend.
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A
Rating: 5 out of 5
A magnificent service throughout the process.
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A
Rating: 5 out of 5
Hello
The delivery was very fast, the nightcap is very pretty.
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The delivery was very fast, the nightcap is very pretty.
A
Rating: 1 out of 5
Very unhappy, you sent my order well beyond the expected delivery time and only thanks to the emails I sent you!!!
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer had production delays due to the May bridge.
We hope that the gloves give you complete satisfaction and that you received them on time.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this delivery delay, our manufacturer had production delays due to the May bridge.
We hope that the gloves give you complete satisfaction and that you received them on time.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
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A
Rating: 5 out of 5
Good, arrived well, in perfect condition. But did not respond to my communication.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Precise and fast delivery.
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A
Rating: 5 out of 5
impeccable delivery!
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A
Rating: 5 out of 5
Perfect Stetson cap
Ultra fast delivery
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Ultra fast delivery
A
Rating: 5 out of 5
Navigating the site is no problem. I received a delivery date and time that were perfectly respected. Package in perfect condition.
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A
Rating: 5 out of 5
Mr. Traclet and his entire team have a very developed sense of customer service. The range of hats offered is very wide with iconic brands and beautiful models. The exchange-return system is flexible and smooth, which seems important to me as it is sometimes difficult to find the perfect hat size remotely.
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Efficient, delivered on the announced time, good quality product
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A
Rating: 5 out of 5
Lots of choices
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A
Rating: 5 out of 5
Fast and efficient shipping. A large selection of products, including in larger sizes that I couldn't find at my local hat maker.
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A
Rating: 5 out of 5
Everything went smoothly from order to delivery
Not tested yet.
Perfect packaging
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Not tested yet.
Perfect packaging
A
Rating: 5 out of 5
Wide selection and quality products
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A
Rating: 5 out of 5
Very simple order to make
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A
Rating: 5 out of 5
Very fast delivery
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A
Rating: 5 out of 5
Very pleasant site with a lot of choices.
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A
Rating: 5 out of 5
Very happy with my order, quick and in line with what I wanted.
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A
Rating: 5 out of 5
A bit big but optimistic for a slight shrinkage
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A
Rating: 5 out of 5
Very good site. Fast delivery. Everything is perfect.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
I buy with complete confidence. Very satisfactory products, very good value for money.
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A
Rating: 5 out of 5
Hello
The package was quite fragile, it was practically open but nothing was missing inside.
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The package was quite fragile, it was practically open but nothing was missing inside.
A
Rating: 5 out of 5
Pleasant site to browse
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A
Rating: 5 out of 5
Fast shipping. Perfect.
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A
Rating: 5 out of 5
ok and thank you
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A
Rating: 5 out of 5
Having already ordered once from Traclet, I trusted them again and I do not regret it. Product in accordance with the order, good real-time tracking... Perfect!
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A
Rating: 5 out of 5
quality product and easy delivery
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