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Rating: 5 out of 5
Good quality products. Large selection.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 5 stars
Reset filtersA
Rating: 5 out of 5
rasconforme a
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A
Rating: 5 out of 5
Clear and well-designed site
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A
Rating: 5 out of 5
Perfect packaging
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
t.b.
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A
Rating: 5 out of 5
Very happy with my purchase and the responsiveness of Tractel's customer service regarding the delays of Colissimo
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A
Rating: 5 out of 5
I am very satisfied with the items I ordered from you. The navigation on the site is simple. The delivery was made within the announced time. The quality of your caps is excellent.
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A
Rating: 5 out of 5
I had sent an email to find out where the delivery was (the item was not available immediately), and I was surprised to receive a response in less than 24 hours, I did not expect that.
The received item is impeccable
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The received item is impeccable
A
Rating: 5 out of 5
Everything is perfect! I recommend
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A
Rating: 5 out of 5
Very good nothing to say to recommend
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A
Rating: 5 out of 5
Reliable site. Good service and merchandise just as ordered.
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A
Rating: 5 out of 5
Site where it is easy to navigate and see the specifics of the products well.
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A
Rating: 5 out of 5
Impeccable service and quality items
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A
Rating: 5 out of 5
Good product.
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A
Rating: 5 out of 5
Fast. Free home delivery. Excellent service
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A
Rating: 5 out of 5
I discovered the TRACLET site and appreciated the presentation, especially the approach of hats made in France.
My straw hat is very nice with beautiful craftsmanship. The delivery was very fast and the product very well packaged, which is very important for a hat
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My straw hat is very nice with beautiful craftsmanship. The delivery was very fast and the product very well packaged, which is very important for a hat
A
Rating: 5 out of 5
Intuitive, fast, and well presented
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A
Rating: 5 out of 5
Excellent
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A
Rating: 5 out of 5
Product as described
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A
Rating: 5 out of 5
superb hat
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Beautifully crafted hat and careful packaging
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A
Rating: 5 out of 5
fast delivery
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A
Rating: 5 out of 5
Very nice quality, the item arrived well packaged and quickly. Impeccable service, careful and attentive. I recommend!
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A
Rating: 5 out of 5
Very happy with my beret. A beautiful classic Basque beret, very well finished. Comfortable to wear. Adds a different touch compared to my flat caps. Thank you Traclet for the fast shipping!
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A
Rating: 1 out of 5
Delivery is fine otherwise
Varnished clog glue not dry
Strap stained
Strap fixed with staples that go through the clog so had to cut them to be able to wear them 80 euros for being unhappy
Phone service told me I will contact you back never received an email or anything from them to avoid
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Varnished clog glue not dry
Strap stained
Strap fixed with staples that go through the clog so had to cut them to be able to wear them 80 euros for being unhappy
Phone service told me I will contact you back never received an email or anything from them to avoid
Response from Chapellerie Traclet
Hello
Thank you for checking your emails because I did respond to you again this morning to give you the dimensions of the spikes to fix the soles.
Finally, for the varnish, it may not have finished drying due to the high heat of recent days.
As agreed, please
Send us a photo by email if there is an issue.
The email this morning was sent at 9:38 am.
If you do not receive them, you can reach us at 0477714058.
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for checking your emails because I did respond to you again this morning to give you the dimensions of the spikes to fix the soles.
Finally, for the varnish, it may not have finished drying due to the high heat of recent days.
As agreed, please
Send us a photo by email if there is an issue.
The email this morning was sent at 9:38 am.
If you do not receive them, you can reach us at 0477714058.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
It's perfect
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A
Rating: 5 out of 5
Corresponds exactly to the order
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A
Rating: 5 out of 5
Cap meets my expectations. Size, material, and color are top-notch. Quality product! I recommend.
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A
Rating: 5 out of 5
The best cap site! With lots of super models, the best
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A
Rating: 5 out of 5
Very good purchase. I contacted them by email to resolve my doubts, and they responded quickly. Moreover, the shipment arrived in perfect condition. Definitely, for buying from Spain, the TRACLET hat shop is highly recommended.
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Response from Chapellerie Traclet
Good morning
Thank you very much for your message.
Best regards
Traclet
Thank you very much for your message.
Best regards
Traclet
A
Rating: 5 out of 5
Very efficient and fast delivery
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A
Rating: 5 out of 5
Hat fully compliant, even better than I hoped.
Delivered on time, excellent email follow-up!
I recommend the site
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Delivered on time, excellent email follow-up!
I recommend the site
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Order compliant and delivered quickly. I had taken a larger size than my head circumference but it's perfect
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A
Rating: 1 out of 5
I ordered a size 58 the hat does not have the right measurement it is too small useless I will not recommend this site
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake. you can send us a photo of the cap received with the size at [email protected]
remaining at your disposal
best regards
Traclet Sébastien
please excuse us if we made a mistake. you can send us a photo of the cap received with the size at [email protected]
remaining at your disposal
best regards
Traclet Sébastien
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Perfect
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