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Rating: 5 out of 5
Speed of shipping. Quality of items. Thank you.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 5 stars
Reset filtersA
Rating: 5 out of 5
The Traclet site is very clear and the service provided is excellent
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A
Rating: 5 out of 5
very good, hat delivered in 4 days
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A
Rating: 5 out of 5
The products received are in accordance with the order placed on the website. The deadlines and traceability of the postal shipment are very appreciated. Professional service, quality of items: I recommend (in both senses of the term). Well done!
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A
Rating: 5 out of 5
Very happy with my purchase
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A
Rating: 5 out of 5
Fast and efficient
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A
Rating: 5 out of 5
Hello, fast and efficient
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A
Rating: 5 out of 5
Beautiful quality hat, gift for Christmas, so at this date not yet worn. Nice color.
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A
Rating: 5 out of 5
Very fast shipping, 5-star sellers
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A
Rating: 5 out of 5
The quality of the hat is perfect, the only complaint is that the color is darker than I thought. It would have been desirable for it to be noted dark brown
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A
Rating: 5 out of 5
Very good. Fast shipping and completely in accordance with the order.
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A
Rating: 1 out of 5
I did not receive the right product, the after-sales service is non-existent. I do not recommend
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Response from Chapellerie Traclet
Hello
this message is indeed unfortunate for a loyal customer.
Indeed, we exchanged two days ago about the fact that we would send you the correct model.
It is currently being delivered to the chosen relay point.
Please excuse us for the delay in sending the correct return which has just been done a few minutes ago by email.
We tried to reach you by phone and we just left you a voicemail message.
please excuse us once again for this model error.
remaining at your disposal
best regards
Traclet sebastien
this message is indeed unfortunate for a loyal customer.
Indeed, we exchanged two days ago about the fact that we would send you the correct model.
It is currently being delivered to the chosen relay point.
Please excuse us for the delay in sending the correct return which has just been done a few minutes ago by email.
We tried to reach you by phone and we just left you a voicemail message.
please excuse us once again for this model error.
remaining at your disposal
best regards
Traclet sebastien
A
Rating: 5 out of 5
Item received on time, carefully packaged. I recommend
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A
Rating: 5 out of 5
Very professional, following a mistake on my part regarding the size, I contacted the store directly to correct my mistake, unfortunately the cap was not available in the desired size, they directly proceeded to a refund. Hats off I found that very professional, it is becoming really rare.
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A
Rating: 5 out of 5
Fast delivery, item of very nice quality. Thank you
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A
Rating: 5 out of 5
Color error
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A
Rating: 1 out of 5
-
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Response from Chapellerie Traclet
Hello, thank you for your comment, but why did you give one star out of five?
Did you encounter an issue with the ordered hat?
Remaining at your disposal
Best regards
Traclet Sébastien
Did you encounter an issue with the ordered hat?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Impeccable
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A
Rating: 5 out of 5
I easily found the item I was looking for. I asked a question about the product and I received a reply.
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A
Rating: 5 out of 5
Very good quality Irish cap and very beautiful
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A
Rating: 5 out of 5
Very fast delivery giving complete satisfaction.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Beautiful site. Very large selection of items from the most expensive to the least expensive. Quality for all items. Careful and fast delivery.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Well-documented website, with an enormous choice. Order received in 72 hours, very good, and quality products that met my expectations. Excellent address to keep and that I will recommend to my friends.
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A
Rating: 5 out of 5
Excellent models, vast choice. Perfect.
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A
Rating: 5 out of 5
Excellent site with a multitude of choices of hats, caps, and other accessories.
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A
Rating: 5 out of 5
Fast purchasing process, fast delivery, product as described, I recommend.
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A
Rating: 5 out of 5
Fast delivery, delighted with this site, I recommend.
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A
Rating: 5 out of 5
Fast shipping and careful sending. The product is as I expected.
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A
Rating: 5 out of 5
Everything is perfect.
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A
Rating: 5 out of 5
Speed of delivery the only difficulty is choosing....
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A
Rating: 5 out of 5
A fast delivery and quality products that match the photos on the site, I recommend Traclet hat shop with my eyes closed.
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A
Rating: 5 out of 5
Speed of dispatch. Quality product. Don't change anything!!
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A
Rating: 5 out of 5
Quick processing of my order and sending it within a more than reasonable time.
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A
Rating: 5 out of 5
Although paid by bank check, my order arrived very quickly. It was very well packaged.
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A
Rating: 5 out of 5
Very clear!
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A
Rating: 5 out of 5
EASY NAVIGATION FAST DELIVERY
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A
Rating: 5 out of 5
Very good. Careful and fast service. Beautiful quality products. To recommend.
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A
Rating: 5 out of 5
very good hat
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