Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 5 stars

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Acheteur Vérifié

Published on 07/10/2022 à 23h02 following a purchase from 03/10/2022

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Acheteur Vérifié

Published on 07/10/2022 à 18h58 following a purchase from 03/10/2022

Fast delivery
Satisfied

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Acheteur Vérifié

Published on 07/10/2022 à 18h29 following a purchase from 03/10/2022

Fast quality products conform

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Acheteur Vérifié

Published on 07/10/2022 à 16h40 following a purchase from 02/10/2022

Product not compliant with the presentation on the website

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Response from Chapellerie Traclet Published on 07/10/2022

Hello
Please excuse us if we made a model error.
Thank you for sending us a photo of the received model by email so that we can send you the correct product.
Our email: [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 07/10/2022 à 16h06 following a purchase from 30/09/2022

An attractive website, an efficient customer service, a fast delivery. The best!

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Acheteur Vérifié

Published on 07/10/2022 à 15h02 following a purchase from 02/10/2022

Perfect

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Acheteur Vérifié

Published on 07/10/2022 à 14h26 following a purchase from 01/09/2022

Hat never received, no responses to emails!!!!

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Response from Chapellerie Traclet Published on 07/10/2022

Hello
The message is abnormal because the hat has indeed been received and requested for exchange.
Here is the summary of our email exchanges with the dates of each email
to Customer Service
2 order(s) validated for a total amount of 237.60 €
Customer since: 04/02/2022
- 08/02/2022 - 14:16
Hat too small, size 58, need size 59
Sébastien
Hanae TRACLET - 08/02/2022 - 14:32
Hello,
We are following up on your message.
Please indicate this when you return it.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Nicolas Graci - 08/02/2022 - 17:54
Hello, I have received the hat, but size 58 does not fit me, I need size 59. Best regards
Sébastien
Hanae TRACLET - 08/02/2022 - 18:18
Hello,
Yes, no problem, please return it in its packaging with the order reference and indicate this new size.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Furthermore, an email was sent in mid-September indicating a delivery for early October of the hat. It was sent to the post office under the colissimo tracking number 6H12593801445
remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 07/10/2022 à 09h40 following a purchase from 02/10/2022

Perfect

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Acheteur Vérifié

Published on 07/10/2022 à 09h37 following a purchase from 25/09/2022

Very clear and efficient

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Acheteur Vérifié

Published on 07/10/2022 à 09h25 following a purchase from 02/10/2022

Very good order tracking and delivery. Quality purchase.

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Acheteur Vérifié

Published on 07/10/2022 à 09h22 following a purchase from 02/10/2022

Quick processing of my order. Everything is perfect!

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Acheteur Vérifié

Published on 07/10/2022 à 08h20 following a purchase from 01/10/2022

Fast delivery thank you

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Acheteur Vérifié

Published on 06/10/2022 à 18h27 following a purchase from 03/10/2022

No problem with Taclet, I recommend...

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Acheteur Vérifié

Published on 06/10/2022 à 16h06 following a purchase from 02/10/2022

Perfect

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Acheteur Vérifié

Published on 06/10/2022 à 15h41 following a purchase from 02/10/2022

I ordered a navy blue knitted beret. Very nice quality, very thick for winter.
I have nothing more to say so I am filling this out because there are not enough characters for my comment to be published. I hope this is enough now.

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Acheteur Vérifié

Published on 06/10/2022 à 15h33 following a purchase from 01/10/2022

Fast delivery. Very good quality products

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Acheteur Vérifié

Published on 06/10/2022 à 14h33 following a purchase from 28/09/2022

Delivery made as announced. Product meets our expectations.

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Acheteur Vérifié

Published on 06/10/2022 à 07h29 following a purchase from 19/09/2022

Very happy with the quality of the product

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Acheteur Vérifié

Published on 05/10/2022 à 13h15 following a purchase from 29/09/2022

I recommend

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Acheteur Vérifié

Published on 05/10/2022 à 08h54 following a purchase from 27/09/2022

Fast and efficient service

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Acheteur Vérifié

Published on 05/10/2022 à 08h27 following a purchase from 28/09/2022

Perfect, compliant and fast

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Acheteur Vérifié

Published on 05/10/2022 à 07h44 following a purchase from 27/09/2022

Duckbill cap with excellent value for money.
Quality design and material, my first ordering experience with Traclet, I am extremely satisfied both with my purchase and the speed of delivery. See you soon!

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Acheteur Vérifié

Published on 04/10/2022 à 19h34 following a purchase from 25/09/2022

I am very satisfied with my order and the delivery service. The different hats purchased are great for me.

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Acheteur Vérifié

Published on 04/10/2022 à 16h03 following a purchase from 30/09/2022

Very fast, items as described. What else!

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Acheteur Vérifié

Published on 04/10/2022 à 08h01 following a purchase from 27/09/2022

Everything is perfect, Thank you

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Acheteur Vérifié

Published on 04/10/2022 à 07h18 following a purchase from 30/09/2022

Completely satisfied with the quality of the received item and the follow-up of my order.

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Acheteur Vérifié

Published on 04/10/2022 à 06h21 following a purchase from 29/09/2022

I believe the cap is of good quality, very pleasant to wear and especially at an affordable price

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Acheteur Vérifié

Published on 04/10/2022 à 06h20 following a purchase from 26/09/2022

I already knew the product.
The online store is clear and practical. Products received 48 hours after ordering. Top.

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Acheteur Vérifié

Published on 03/10/2022 à 18h47 following a purchase from 26/09/2022

Very nice first experience. TRACLET OPENED QUICKLY TO A POSSIBLE RETURN. VERY REACTIVE. THANK YOU

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Acheteur Vérifié

Published on 03/10/2022 à 18h24 following a purchase from 28/09/2022

Caps of very good quality. Very satisfied

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Acheteur Vérifié

Published on 03/10/2022 à 12h47 following a purchase from 29/09/2022

Nothing to say, except that it's perfect, I highly recommend

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Acheteur Vérifié

Published on 03/10/2022 à 11h58 following a purchase from 29/09/2022

Very satisfied with the item I ordered

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Acheteur Vérifié

Published on 03/10/2022 à 10h14 following a purchase from 28/09/2022

nice quality serious company

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Acheteur Vérifié

Published on 03/10/2022 à 09h50 following a purchase from 26/09/2022

Fast and compliant.

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Acheteur Vérifié

Published on 03/10/2022 à 09h37 following a purchase from 24/09/2022

Very, very good product! Nothing to say except good things, I highly recommend. I have adopted it and I will order my hats from Traclet.

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Acheteur Vérifié

Published on 03/10/2022 à 08h46 following a purchase from 27/09/2022

Delivery as described. Delivery times respected.

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Acheteur Vérifié

Published on 03/10/2022 à 04h25 following a purchase from 24/09/2022

Very nice products, I received my country hat quickly and it is true to the photo, thank you, I will come back very soon for more orders.

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Acheteur Vérifié

Published on 02/10/2022 à 22h05 following a purchase from 24/09/2022

Superb responsiveness at its best

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Acheteur Vérifié

Published on 02/10/2022 à 21h07 following a purchase from 25/09/2022

Always satisfied with the company Traclet.

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Acheteur Vérifié

Published on 02/10/2022 à 18h49 following a purchase from 26/09/2022

I was able to find the type of hat I was looking for quite easily

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