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Rating: 5 out of 5
Thank you
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 5 stars
Reset filtersA
Rating: 5 out of 5
Perfect, nothing to report
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A
Rating: 5 out of 5
Great choice, fair prices and fast delivery.
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A
Rating: 5 out of 5
Corresponds exactly to what I was looking for!
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Items well detailed on the site. Fast delivery. I recommend!
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A
Rating: 5 out of 5
Everything went as smoothly as possible!! Thank you very much. Fast delivery. The cap was a success! :) good gift idea.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Excellent service, very good communication, patient & caring. Precise and adequate information and recommendations. Competitive prices.
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A
Rating: 5 out of 5
I am satisfied with the product, and the delivery was also fast.
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A
Rating: 5 out of 5
PERFECT. I recommend
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Very good quality cotton, the 2 nightcaps ordered were received on time, well done for everything!
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A
Rating: 5 out of 5
Perfect
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A
Rating: 1 out of 5
Delivered 4 months after the order after a refund request. No explanation. It's borderline dishonest.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer has had significant delays in obtaining the Gore Tex membrane.
Furthermore, the order was shipped the day before your message.
We hope that the hat gives you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sebastien
Please excuse us for this delivery delay, our manufacturer has had significant delays in obtaining the Gore Tex membrane.
Furthermore, the order was shipped the day before your message.
We hope that the hat gives you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sebastien
A
Rating: 5 out of 5
Top thank you
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A
Rating: 5 out of 5
Very fast delivery!
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A
Rating: 5 out of 5
Very nice hat and fast shipping
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A
Rating: 5 out of 5
Well-designed site to choose your headgear, with a large quantity of different products. I highly recommend this online merchant.
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A
Rating: 5 out of 5
Ordered on 30/09/2021, received on 04/10/2021. Fast delivery, on the scheduled day and in the mailbox.
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A
Rating: 1 out of 5
There are two different caps in the photos on the site, obviously I received the wrong one, what a shame!
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Response from Chapellerie Traclet
Hello
Thank you for your message.
Yes, there are more than three photos to show that each cap is unique.
Which model would you like and in which size to see if we can change it for the desired cap.
Remaining at your disposal
Best regards
Traclet Sebastien
Thank you for your message.
Yes, there are more than three photos to show that each cap is unique.
Which model would you like and in which size to see if we can change it for the desired cap.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 5 out of 5
Serious site. Excellent product. Fast order shipment.
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A
Rating: 5 out of 5
Good delivery except that the delivery person couldn't find my address, had to go pick it up at the post office.
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A
Rating: 5 out of 5
Very satisfied with the delivery. The waterproof wool cap from Traclet is exactly what I expected. Excellent product for autumn-winter.
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A
Rating: 5 out of 5
All good!
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A
Rating: 5 out of 5
Complete satisfaction with the service and the product.
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A
Rating: 5 out of 5
The site is very easy to use. The speed of sending and receiving items is really a great comfort for the customer.
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A
Rating: 5 out of 5
A quality item shipped quickly. I recommend.
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A
Rating: 5 out of 5
Fast and professional!
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A
Rating: 5 out of 5
CLEAR SITE GOOD VIEW OF THE ITEMS
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A
Rating: 5 out of 5
It's perfect! The site is user-friendly and practical. The hat is very nice and matches the description. The packaging and shipping were careful and fast.
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A
Rating: 5 out of 5
Hat arrived in 2 weeks on the island of Reunion, well packaged, I could never find the right model or size, here it's perfect, thank you Traclet.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Always very professional! Quality of items and speed of delivery.
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A
Rating: 5 out of 5
The site is very clear, easy navigation.
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A
Rating: 5 out of 5
Very satisfied with the products, the wide choice, and the speed of shipping!
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Excellent site. Very good selection and efficient delivery.
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Rating: 5 out of 5
Order corresponds exactly to my expectations.
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