Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 5 stars

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Acheteur Vérifié

Published on 07/09/2021 à 21h58 following a purchase from 31/08/2021

Compliant with the description

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Acheteur Vérifié

Published on 07/09/2021 à 17h49 following a purchase from 30/08/2021

perfect transaction

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Acheteur Vérifié

Published on 07/09/2021 à 14h42 following a purchase from 02/09/2021

hello
as always everything is perfect

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Acheteur Vérifié

Published on 07/09/2021 à 13h00 following a purchase from 30/08/2021

Order went very well.
Not all sizes are always available. no worries, it happens.

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Acheteur Vérifié

Published on 07/09/2021 à 10h01 following a purchase from 30/08/2021

perfect

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Acheteur Vérifié

Published on 06/09/2021 à 22h01 following a purchase from 02/09/2021

I am very disappointed with the trilby model I just received. It fits poorly, is not provided with reducers, and is way too high. I did not order a top hat! I do not recommend this model from this supplier.

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Response from Chapellerie Traclet Published on 07/09/2021

Hello
For the wedges in lines, yes we do not provide them during shipping but we send them for free if the hat is a bit large.
We are also disappointed that the information on the height of the crown was not seen because as noted on the product sheet, this model has a crown of 10 cm.
It is certainly possible to return the item if you do not like it.
Remaining at your disposal
Best regards
Traclet Sebastien.

Acheteur Vérifié

Published on 06/09/2021 à 21h55 following a purchase from 30/08/2021

perfect

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Acheteur Vérifié

Published on 06/09/2021 à 15h30 following a purchase from 10/08/2021

Delivery times are met.
Packaging is very correct.
Beautiful quality of product manufacturing always on point.

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Acheteur Vérifié

Published on 06/09/2021 à 09h06 following a purchase from 02/09/2021

Very good site

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Acheteur Vérifié

Published on 05/09/2021 à 21h56 following a purchase from 28/08/2021

Great, fast, compliant with the description and very nice quality

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Acheteur Vérifié

Published on 05/09/2021 à 17h40 following a purchase from 01/09/2021

perfect

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Acheteur Vérifié

Published on 05/09/2021 à 03h20 following a purchase from 22/08/2021

Interesting products, there is something for everyone. Orders are processed quickly and shipped quickly. I highly recommend this site

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Acheteur Vérifié

Published on 04/09/2021 à 19h30 following a purchase from 27/08/2021

Nothing to report serious

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Acheteur Vérifié

Published on 04/09/2021 à 17h26 following a purchase from 28/08/2021

I am very happy with my choice and the quality.

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Acheteur Vérifié

Published on 03/09/2021 à 22h06 following a purchase from 30/08/2021

Very good product with good brands

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Acheteur Vérifié

Published on 03/09/2021 à 18h25 following a purchase from 30/08/2021

I don't like the obligation to fill in this box.

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Acheteur Vérifié

Published on 03/09/2021 à 18h01 following a purchase from 30/08/2021

Maybe a validation problem with the sizes. Having opted for size 61, my order was taken as 58, so a return back, correction to 61 but delivered 58. Mystery! but no problem with the exchange

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Acheteur Vérifié

Published on 03/09/2021 à 17h43 following a purchase from 29/08/2021

very good

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Acheteur Vérifié

Published on 03/09/2021 à 17h23 following a purchase from 30/08/2021

Perfect

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Acheteur Vérifié

Published on 03/09/2021 à 15h06 following a purchase from 31/08/2021

Ease of navigation
Speed of shipping

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Acheteur Vérifié

Published on 03/09/2021 à 15h03 following a purchase from 30/08/2021

Easy navigation on the site. Fast shipping. Excellent products with a lot of choices. As always very satisfied. Thank you.

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Acheteur Vérifié

Published on 03/09/2021 à 11h39 following a purchase from 29/08/2021

Easy site, quality products and well-tracked delivery service.
Thank you and have a nice day

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Acheteur Vérifié

Published on 03/09/2021 à 07h11 following a purchase from 25/08/2021

the site has a large range of caps with many themes

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Acheteur Vérifié

Published on 03/09/2021 à 05h57 following a purchase from 29/08/2021

Product delivered as per the order on the site

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Acheteur Vérifié

Published on 03/09/2021 à 00h37 following a purchase from 28/08/2021

Quick order on a clear and detailed site. Very fast delivery compliant.

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Acheteur Vérifié

Published on 02/09/2021 à 21h03 following a purchase from 26/08/2021

Exactly what I expected. That said, the straw hat does not travel well on uneven ground. I mean that the crumpled papers placed in the box, underneath, around and above the straw hat ultimately warp the edge. Fortunately, by placing it for a while on a flat surface, it can be recovered and the edge can be made straight again.

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Acheteur Vérifié

Published on 02/09/2021 à 20h31 following a purchase from 28/08/2021

happy and satisfied

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Acheteur Vérifié

Published on 02/09/2021 à 16h43 following a purchase from 29/08/2021

very satisfied with this purchase

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Acheteur Vérifié

Published on 02/09/2021 à 16h31 following a purchase from 30/08/2021

Very good products, very fast shipping, I recommend!

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Acheteur Vérifié

Published on 02/09/2021 à 16h18 following a purchase from 28/08/2021

very fast, serious company; nothing to complain about, stay like this.

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Acheteur Vérifié

Published on 02/09/2021 à 16h11 following a purchase from 27/08/2021

Excellent product and service

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Acheteur Vérifié

Published on 02/09/2021 à 16h06 following a purchase from 30/08/2021

NO PROBLEM

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Acheteur Vérifié

Published on 02/09/2021 à 15h17 following a purchase from 28/08/2021

Very good, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Published on 02/09/2021 à 07h31 following a purchase from 25/08/2021

Fast and efficient delivery times

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Acheteur Vérifié

Published on 01/09/2021 à 21h10 following a purchase from 14/06/2021

I have not received my order, it's outrageous!

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Response from Chapellerie Traclet Published on 02/09/2021

Hello
The order has left our premises under the tracking colissimo CF226566561FR
We will make a complaint to colissimo to see where it is.
In case you do not receive the package, please let us know by email at [email protected]
Best regards
Traclet

Acheteur Vérifié

Published on 01/09/2021 à 20h36 following a purchase from 15/07/2021

I received a cap that is clearly not the right size despite choosing the correct dimension. Indeed, this is already the 3rd time I buy the same product in a few years (this cap, due to its material and color, does not tolerate UV well, I was warned in the store where I went at the time of the first purchase but they did not have it in stock last time and did not know when it would be restocked). The store I used to go to clearly advised me to try online. And this is the only site where I found the same model for a higher price not to mention shipping costs and finally, the size (55cm) is no longer indicated inside as I was used to but an S for small. Unusable product because it measures at least 56cm (yes, I have a small head).
I am extremely disappointed to have been left 7 weeks without headwear rather than 3 or 4 as stated on the page and moreover, to receive a product that does not fit.
Best regards.

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Response from Chapellerie Traclet Published on 02/09/2021

Hello
Thank you for your message, for the size, inside a Crambes cap, now the size is indicated by the size S which is 54/55 cm as indicated in our size chart.
https://www.chapellerie-traclet.com/fr/content/6-mesurer-sa-taille-de-chapeau-casquette-tour-de-tete
For the delay, please excuse us but Crambes did their best with the summer holidays to deliver us as quickly as possible.
Finally, if this size is too large, it is certainly possible to change it.
Remaining at your disposal.
Best regards
Traclet Sebastien

Acheteur Vérifié

Published on 01/09/2021 à 12h29 following a purchase from 24/08/2021

Serious site with a very wide choice of hats and caps, of quality.
The shipment is fast and careful.
This site has become, for me, essential when I need a new hat.

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Acheteur Vérifié

Published on 31/08/2021 à 16h19 following a purchase from 23/08/2021

Good product!

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Acheteur Vérifié

Published on 31/08/2021 à 12h44 following a purchase from 23/08/2021

Perfect! Don't hesitate to order!

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Acheteur Vérifié

Published on 31/08/2021 à 09h18 following a purchase from 22/08/2021

Very nice hat shop. Great choice. Fast delivery. Clear website.

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