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Rating: 5 out of 5
delivery in accordance with the order, beautiful product and received very quickly
Nothing to report
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 5 stars
Reset filtersA
Rating: 5 out of 5
PERFECT
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A
Rating: 5 out of 5
package received quickly.
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A
Rating: 5 out of 5
hello, thank you it's exactly the cap I wanted
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A
Rating: 5 out of 5
Satisfied with the product I already knew. Short and respected delivery times.
Order and tracking very correct.
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Order and tracking very correct.
A
Rating: 5 out of 5
quick and complete
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A
Rating: 5 out of 5
Very good however I did not understand why on the site the delivery was announced in 2 to 3 weeks and I received the hat in 48h!!
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A
Rating: 5 out of 5
Customer service responsive to my requests - order arrived on time indicated.
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A
Rating: 5 out of 5
Quick Delivery, and lovely quality hat!
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A
Rating: 5 out of 5
Fast, top-notch! Magnificent hats! The quality is there
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A
Rating: 5 out of 5
Satisfied with my purchase
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A
Rating: 5 out of 5
A communicative and very friendly lady on the phone, fast and well-protected shipping. High-quality items.
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A
Rating: 5 out of 5
delivered on the scheduled date and in accordance with the description
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A
Rating: 5 out of 5
very serious
thank you
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thank you
A
Rating: 5 out of 5
Fast delivery and product as described. Just need to try it in the rain!
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A
Rating: 5 out of 5
Easy order, matches what I expected
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
very user-friendly site, very good service, I recommend
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A
Rating: 5 out of 5
Having ordered several times, I am very satisfied, the items are as described, simple navigation, fast delivery time, everything is perfect thank you
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A
Rating: 5 out of 5
Hello
I am very satisfied with the choice of products on the website, the ease of ordering, and especially the speed of delivery.
Bravo and thank you !
Best regards
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I am very satisfied with the choice of products on the website, the ease of ordering, and especially the speed of delivery.
Bravo and thank you !
Best regards
A
Rating: 5 out of 5
everything is perfect
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A
Rating: 5 out of 5
Pleasant site to browse, beautiful photos of the items, complete descriptions and insightful advice.
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A
Rating: 5 out of 5
very satisfying, nothing to say, great.
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A
Rating: 5 out of 5
Very fast - accurate - beautiful quality
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A
Rating: 5 out of 5
Very good site
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A
Rating: 5 out of 5
Fast and efficient
Delivery in 48h
Compliant
Quality product
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Delivery in 48h
Compliant
Quality product
A
Rating: 5 out of 5
Order shipped and received very quickly
Good quality items
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Good quality items
A
Rating: 5 out of 5
A big bravo it is magnificent
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A
Rating: 5 out of 5
Very beautiful hat as per my wishes
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A
Rating: 5 out of 5
Product as described, practical.
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A
Rating: 5 out of 5
Always very good
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A
Rating: 1 out of 5
Package received after numerous follow-ups with a customer service that is very difficult to reach!
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Response from Chapellerie Traclet
Hello
Thank you for your message.
Please excuse us for this delay, for the naughty hat, we had delays because the hat comes from the United States and it was stuck in customs.
We urgently sent you the blue trilby by chronopost.
Please excuse us for these inconveniences.
We hope that the hats meet your satisfaction.
Best regards
Traclet Sebastien
Thank you for your message.
Please excuse us for this delay, for the naughty hat, we had delays because the hat comes from the United States and it was stuck in customs.
We urgently sent you the blue trilby by chronopost.
Please excuse us for these inconveniences.
We hope that the hats meet your satisfaction.
Best regards
Traclet Sebastien
A
Rating: 5 out of 5
Communication is a bit complicated, it could make things a little easier!
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A
Rating: 5 out of 5
everything was perfect, ease of navigation, speed of delivery
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A
Rating: 5 out of 5
Nothing to report. Very good and fast.
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A
Rating: 5 out of 5
Very serious company, careful, impeccable service, from now on I will order from this company
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A
Rating: 5 out of 5
Magnificent tricorne I am delighted.
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A
Rating: 5 out of 5
Respect for deadlines
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A
Rating: 5 out of 5
Perfect experience; I will return
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A
Rating: 5 out of 5
Delivery on the announced times
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