English 
Français A
Rating: 5 out of 5
Good quality products and very good service, I am satisfied and I recommend this seller.
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 5 stars
Reset filtersA
Rating: 1 out of 5
Being led on is never pleasant, I am waiting for a full refund of the order, which I never received. Very unhappy, disappointed, and angry.
Translated reviews
Response from Chapellerie Traclet
Hello,
Here is all the tracking of your order and as indicated, the package was indeed sent from us on 29/05/2020
Refunded Hanae TRACLET 02/07/2020 18:33:38
Shipped Hanae TRACLET 29/05/2020 14:46:30 6A18708648974
In delivery Hanae TRACLET 29/05/2020 09:43:48
In production Hanae TRACLET 27/03/2020 09:01:27
Payment accepted 26/03/2020 15:41:30
Awaiting restocking 26/03/2020 15:41:28
As requested, despite the loss of the package, we have refunded you via PayPal.
We offered to resend it as soon as we had the hat.
But as explained, the brand is American and as we know, currently in the USA with COVID, many companies are closed.
This therefore causes delays in our restocking.
Thank you for your understanding.
Best regards
Traclet
Here is all the tracking of your order and as indicated, the package was indeed sent from us on 29/05/2020
Refunded Hanae TRACLET 02/07/2020 18:33:38
Shipped Hanae TRACLET 29/05/2020 14:46:30 6A18708648974
In delivery Hanae TRACLET 29/05/2020 09:43:48
In production Hanae TRACLET 27/03/2020 09:01:27
Payment accepted 26/03/2020 15:41:30
Awaiting restocking 26/03/2020 15:41:28
As requested, despite the loss of the package, we have refunded you via PayPal.
We offered to resend it as soon as we had the hat.
But as explained, the brand is American and as we know, currently in the USA with COVID, many companies are closed.
This therefore causes delays in our restocking.
Thank you for your understanding.
Best regards
Traclet
A
Rating: 5 out of 5
Very clear, easy to find the right product, an excellent range of products.
Translated reviews
A
Rating: 5 out of 5
everything is perfect, order received very quickly
Translated reviews
A
Rating: 5 out of 5
Impeccable! Good advice, attentive people. Just call in case of doubt, which is not possible on all sites.
Translated reviews
A
Rating: 5 out of 5
The site is simple, you find what you are looking for
Translated reviews
A
Rating: 5 out of 5
Beautiful quality. Fast and careful delivery.
Translated reviews
A
Rating: 5 out of 5
Easy to use site, order arrived within very short deadlines.
Translated reviews
A
Rating: 5 out of 5
super
Translated reviews
A
Rating: 5 out of 5
everything is perfect nothing to complain about
Translated reviews
A
Rating: 5 out of 5
simple navigation, I easily make the purchase. The item I ordered in the morning was shipped in the afternoon. fast delivery
Translated reviews
A
Rating: 5 out of 5
the site is well made, very clear and logical.
Translated reviews
A
Rating: 5 out of 5
EXCELLENT
Translated reviews
A
Rating: 5 out of 5
In line with what I wanted
Translated reviews
A
Rating: 5 out of 5
Very fast shipping, product as described, interesting price.
Translated reviews
A
Rating: 5 out of 5
Very good site where everyone will find what they are looking for. I highly recommend it.
Translated reviews
A
Rating: 5 out of 5
no surprises, everything went well
Translated reviews
A
Rating: 5 out of 5
1st order for me on this very well-stocked site, and the videos convinced me to order. Pleasant site to browse. Very positive experience. I recommend and will shop there again.
Translated reviews
A
Rating: 5 out of 5
very fast delivery. Item as described.
Translated reviews
A
Rating: 5 out of 5
Speed, efficiency, professionals
Translated reviews
A
Rating: 5 out of 5
A fast delivery, a quality hat! My husband is delighted!
Translated reviews
A
Rating: 5 out of 5
Very satisfied with the product, the package, the delivery. The site is very well-stocked. The delay is correct. Thank you.
Translated reviews
A
Rating: 5 out of 5
A very interesting and easy-to-browse site
Translated reviews
A
Rating: 5 out of 5
Easy to use site, product matches the images.
Translated reviews
A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
Translated reviews
A
Rating: 5 out of 5
Very satisfied with the Traclet site! Item very well packaged, quality product, fast delivery! I recommend!
Translated reviews
A
Rating: 5 out of 5
Slow navigation, difficult to filter, but photos are representative of the product.
Translated reviews
A
Rating: 5 out of 5
Fast delivery of a product I knew was top-notch. Just for delivery and billing address impossible to modify. Thank you for everything
Translated reviews
A
Rating: 5 out of 5
everything is in accordance since the order
Translated reviews
A
Rating: 5 out of 5
the site is very good, and the customer service is perfect. I ordered a product that didn't fit, the return procedure is very simple
Translated reviews
A
Rating: 5 out of 5
Very complete site, abundant choice, impeccable service
Translated reviews
A
Rating: 5 out of 5
Navigation is smooth, descriptions are precise and photos are faithful. The package was well packed and delivered very quickly.
Translated reviews
A
Rating: 5 out of 5
Order processing and delivery ultra fast. It's perfect!
Translated reviews
A
Rating: 1 out of 5
Still waiting for my purchase. Very unconsiderate in email exchanges.
Translated reviews
Response from Chapellerie Traclet
Hello
Following your order from Friday, June 12 in the afternoon, the order was sent on Monday, June 15 from us. This package has been lost by the post, we indicated that we would send you a new one.
We have already sent you two emails to inform you that as soon as we receive it, we will send it to you.
What more could we do? We understand that the package is delayed but we are dependent on both the post that lost the package and also on our manufacturer who is currently taking time to deliver to us.
We will keep you updated during the day regarding the shipment of your order.
Thank you for your understanding.
Best regards
Traclet
Following your order from Friday, June 12 in the afternoon, the order was sent on Monday, June 15 from us. This package has been lost by the post, we indicated that we would send you a new one.
We have already sent you two emails to inform you that as soon as we receive it, we will send it to you.
What more could we do? We understand that the package is delayed but we are dependent on both the post that lost the package and also on our manufacturer who is currently taking time to deliver to us.
We will keep you updated during the day regarding the shipment of your order.
Thank you for your understanding.
Best regards
Traclet
A
Rating: 5 out of 5
the 'western hats' offer is limited compared to SHEPLERS (USA) which delivers to France
Translated reviews
A
Rating: 5 out of 5
product conforms to the presentation no complaints really perfect!!!
Translated reviews
A
Rating: 5 out of 5
Correct order, arrived on the indicated date
Translated reviews
A
Rating: 5 out of 5
Wide choice of models at all prices.
Translated reviews
A
Rating: 5 out of 5
Very satisfied with the selection offered by this site and the speed of delivery!
Translated reviews
A
Rating: 5 out of 5
Meets expectations
Translated reviews