English 
Français A
Rating: 5 out of 5
Very easy to follow
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 5 stars
Reset filtersA
Rating: 5 out of 5
An incredible choice of hats with many search criteria: TB. One downside: regularly, no way to return to the previous page after consulting the details of an item that caught my attention.
Translated reviews
A
Rating: 5 out of 5
Fast and efficient. Good product
Translated reviews
A
Rating: 5 out of 5
Reliable
Translated reviews
A
Rating: 1 out of 5
I ordered and received 2 hats 'one size'; one is perfectly in line with what I expected after having already bought one; the other has a circumference larger than the first by SIX CENTIMETERS. Curious 'ONE SIZE'!!!
I made a complaint; the next day I was asked by email to send a photo, which I did without delay. For several days I have been waiting for a response regarding this second hat that I absolutely cannot wear.
Curious one size!
Translated reviews
I made a complaint; the next day I was asked by email to send a photo, which I did without delay. For several days I have been waiting for a response regarding this second hat that I absolutely cannot wear.
Curious one size!
Response from Chapellerie Traclet
Hello
Following your message of July 23, we contacted our manufacturer.
Please excuse us for this delayed response but our manufacturer is currently understaffed due to the crisis, so the response time is longer.
We have found a similar model to the white one, so here are the attached photos.
We can offer to send you this model as a replacement for the received model.
Best regards
Traclet
Following your message of July 23, we contacted our manufacturer.
Please excuse us for this delayed response but our manufacturer is currently understaffed due to the crisis, so the response time is longer.
We have found a similar model to the white one, so here are the attached photos.
We can offer to send you this model as a replacement for the received model.
Best regards
Traclet
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
Well-presented site. Secure payment and immediate issuance of a dematerialized invoice. Item carefully packaged.
Translated reviews
A
Rating: 5 out of 5
Excellent in every way
Translated reviews
A
Rating: 5 out of 5
Very well made site.
Translated reviews
A
Rating: 5 out of 5
Fast and good product
Translated reviews
A
Rating: 5 out of 5
Very easy order, transparent availability information, quite rare to be noted.
Translated reviews
A
Rating: 5 out of 5
Perfect, very fast shipping of an excellent hat in top packaging.
Translated reviews
A
Rating: 5 out of 5
Second time I order from this site. No disappointment: quality item, good finish. Fast shipping, well packaged.
Translated reviews
A
Rating: 5 out of 5
Very happy with the purchase made on the Triclet site. The order arrived on time.
Translated reviews
A
Rating: 1 out of 5
Hello,
Very unhappy with this first purchase (on: 04.06.2020) that I had to return because it was too big.
My disappointment is not related to the item being too big, as that can happen, but to the return procedure!
1° - the item returned on the same day must be done in 'Colissimo' which costs: €6.35 at your expense (non-refundable)!
2° - The purchase amount was: €23.50
3° - the refund occurred on: 24.06.2020 for an amount less than the purchase, namely: €19.00!
In the end: €23.50 - €19.00 = €4.50 + €6.35 for Colissimo = €10.85 lost!!!
You will understand that I will not repeat the experience!
Best regards.
Translated reviews
Very unhappy with this first purchase (on: 04.06.2020) that I had to return because it was too big.
My disappointment is not related to the item being too big, as that can happen, but to the return procedure!
1° - the item returned on the same day must be done in 'Colissimo' which costs: €6.35 at your expense (non-refundable)!
2° - The purchase amount was: €23.50
3° - the refund occurred on: 24.06.2020 for an amount less than the purchase, namely: €19.00!
In the end: €23.50 - €19.00 = €4.50 + €6.35 for Colissimo = €10.85 lost!!!
You will understand that I will not repeat the experience!
Best regards.
Response from Chapellerie Traclet
Hello
The return shipping costs as indicated on the site are the responsibility of the buyer. We already partially cover the shipping costs but we are not able to cover return shipping costs.
Otherwise, as indicated on the site, you can make the payment via PayPal and in that case, PayPal will cover the return shipping costs if you wish.
In this case, we also lost money, whether it is for the state or the banks as well as the post, we have lost costs from all sides.
We have models with sizes for example the fiddler
https://www.chapellerie-traclet.com/fr/casquette/3925-casquette-fiddler-brixton-noir.html#/couleur-noir/taille-54_cm
We can offer you a credit for the return shipping costs but we cannot refund them.
Best regards
Traclet
The return shipping costs as indicated on the site are the responsibility of the buyer. We already partially cover the shipping costs but we are not able to cover return shipping costs.
Otherwise, as indicated on the site, you can make the payment via PayPal and in that case, PayPal will cover the return shipping costs if you wish.
In this case, we also lost money, whether it is for the state or the banks as well as the post, we have lost costs from all sides.
We have models with sizes for example the fiddler
https://www.chapellerie-traclet.com/fr/casquette/3925-casquette-fiddler-brixton-noir.html#/couleur-noir/taille-54_cm
We can offer you a credit for the return shipping costs but we cannot refund them.
Best regards
Traclet
A
Rating: 5 out of 5
Wide range
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
Serious site and fast delivery
Translated reviews
A
Rating: 5 out of 5
Completely satisfied in every way.
Translated reviews
A
Rating: 5 out of 5
Excellent
Translated reviews
A
Rating: 5 out of 5
The hat arrived quickly, in a well-marked box as it is very fragile. Quality and beautiful hat. I highly recommend!
Translated reviews
A
Rating: 5 out of 5
Fast delivery and adequate packaging. Product meets expectations. The information available on the site is complete and easily accessible.
Translated reviews
A
Rating: 5 out of 5
Everything is perfect, practical. Quality product.
Translated reviews
A
Rating: 5 out of 5
very good fast shipping thank you
Translated reviews
A
Rating: 5 out of 5
Very easy to use site, excellent product, delivery time respected, very happy with my purchase on this site.
Translated reviews
A
Rating: 5 out of 5
Everything was very simple, fast order and delivery, good quality item.
Translated reviews
A
Rating: 5 out of 5
Fast delivery. Very happy with my order.
Translated reviews
A
Rating: 5 out of 5
Top top top
Translated reviews
A
Rating: 5 out of 5
Impeccable. Wide choice and quality products at reasonable prices.
Translated reviews
A
Rating: 5 out of 5
serious and meets expectations. To recommend
Translated reviews
A
Rating: 5 out of 5
IT'S AN EXCELLENT PRODUCT VERY PRETTY AND VERY PRACTICAL, AND PLUS IMPECCABLE SERVICE CAREFUL AND ATTENTIVE, I RECOMMEND
Translated reviews
A
Rating: 5 out of 5
Excellent product, in line with what I expected. Package received in very good condition and within the announced deadlines.
Translated reviews
A
Rating: 5 out of 5
everything is fine, thank you, well done!
Translated reviews
A
Rating: 5 out of 5
Order arrived on time, fast delivery.
Translated reviews
A
Rating: 5 out of 5
Ordering and delivery very simple, fast and efficient. The product feels a bit "cheap" but does the job to make an impression.
Translated reviews
A
Rating: 5 out of 5
Impeccable service, thank you!
Translated reviews
A
Rating: 5 out of 5
Fast shipping.
Appropriate packaging.
Translated reviews
Appropriate packaging.
A
Rating: 5 out of 5
nothing to report
Translated reviews
A
Rating: 5 out of 5
Hat of very good quality, very aesthetic. Fast and careful shipping.
Translated reviews
A
Rating: 5 out of 5
very satisfied
Translated reviews