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Rating: 5 out of 5
It's an efficient service
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good, impeccable service, careful
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A
Rating: 5 out of 5
very good!
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A
Rating: 5 out of 5
Product conforms. Serious packaging. Fast shipping. Perfect.
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A
Rating: 1 out of 5
Catastrophic... long delivery, very very long to Rouen... I am returning a hat that does not fit, and after multiple phone calls to a very friendly reception where I specify several times that it is to my address in Paris that I must be delivered, I am told yes yes we understood... after a month of delay, the new hat is delivered... to Rouen.
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Response from Chapellerie Traclet
Hello
Yes, the first delivery was correct rather quick given the COVID situation.
For the exchange, the post software did not take into account our address change. And we therefore sent it to your address in Rouen.
We try to do our best but unfortunately we could not change it.
We hoped for some leniency.
However, we hope that the hat satisfies you and that you will return to our site.
Best regards
Traclet
Yes, the first delivery was correct rather quick given the COVID situation.
For the exchange, the post software did not take into account our address change. And we therefore sent it to your address in Rouen.
We try to do our best but unfortunately we could not change it.
We hoped for some leniency.
However, we hope that the hat satisfies you and that you will return to our site.
Best regards
Traclet
A
Rating: 5 out of 5
Very large selection, quality items, serious.
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A
Rating: 5 out of 5
Deadline respected, good reception at the delivery point
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A
Rating: 5 out of 5
Very good packaging, fast delivery despite the difficulties related to COVID-19.
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A
Rating: 5 out of 5
Very nice finish, the hat fits me perfectly, fast delivery, nothing to complain about
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A
Rating: 5 out of 5
flawless service
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A
Rating: 5 out of 5
very nice cap, everything is fine,
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A
Rating: 5 out of 5
we cannot give a delivery review given the current situation.
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A
Rating: 5 out of 5
Serious site, attentive and very available staff, I asked to change my hat for a TILLEY LMT6 olive green. Super quality in accordance with the description, perfect size. I highly recommend this site.
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A
Rating: 1 out of 5
Bad packaging: 1 sheet of paper.
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Response from Chapellerie Traclet
Hello
All our hats like Borsalino deliver their hats wrapped in tissue paper.
Please let us know how you would like to receive your hat?
Best regards
Traclet
All our hats like Borsalino deliver their hats wrapped in tissue paper.
Please let us know how you would like to receive your hat?
Best regards
Traclet
A
Rating: 5 out of 5
Fast delivery, product meets my expectations. Perfect
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A
Rating: 5 out of 5
Fast delivery, item arrives in perfect condition
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A
Rating: 5 out of 5
Very neat package and caps ready to wear
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A
Rating: 5 out of 5
The lockdown significantly delayed the delivery. However, once normalcy was restored, the cap arrived; the size and model perfectly matched my expectations. The cap is well-made and exudes quality. I am very satisfied with my purchase.
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A
Rating: 5 out of 5
Very well-designed site, many choices.. a customer for several years
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A
Rating: 5 out of 5
Important selection and good product descriptions.
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A
Rating: 1 out of 5
This company collects payment before delivery.
After several reminders by email, I finally received an explanation. The cause being the lockdown. This does not excuse the early withdrawal without my consent.
Very unpleasant on the phone. Too bad!!!! Despite the quality, I will not order from them again.
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After several reminders by email, I finally received an explanation. The cause being the lockdown. This does not excuse the early withdrawal without my consent.
Very unpleasant on the phone. Too bad!!!! Despite the quality, I will not order from them again.
Response from Chapellerie Traclet
Hello
Yes, payment is made at the time of purchase like most internet sites do. Even Amazon does this.
If you wish to make a payment upon shipment, you can do so by check and in that case, the payment is made upon shipment of the goods.
Best regards
Traclet
Yes, payment is made at the time of purchase like most internet sites do. Even Amazon does this.
If you wish to make a payment upon shipment, you can do so by check and in that case, the payment is made upon shipment of the goods.
Best regards
Traclet
A
Rating: 5 out of 5
Beautiful products. Very pleasant phone reception.
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A
Rating: 5 out of 5
Satisfied with my order, very beautiful quality hat that meets my expectations.
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A
Rating: 5 out of 5
A site that is truly remarkable for its clarity.
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A
Rating: 5 out of 5
Superb Panama hat as per my order. Excellent delivery time considering the context. Free hat box. Top-notch.
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A
Rating: 5 out of 5
Very fast and good quality.
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A
Rating: 5 out of 5
Identical to the proposal on the site, size 53 perfect for a 'small' head, beautiful product from France. Second perfect order, I recommend these French products.
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A
Rating: 5 out of 5
Hat received, matching the description. Fast delivery. Perfect.
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A
Rating: 5 out of 5
Very good quality.
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A
Rating: 5 out of 5
Very good product, good price.
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A
Rating: 5 out of 5
Perfect.
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A
Rating: 5 out of 5
Excellent.
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A
Rating: 5 out of 5
Good functioning of the site, fast order and reception!
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A
Rating: 5 out of 5
Very good, fast, compliant, thank you.
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A
Rating: 5 out of 5
Efficient navigation, just the right amount of choice.
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A
Rating: 5 out of 5
PERFECT. My mother was delighted. Quality of the product and service.
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A
Rating: 5 out of 5
Too bad your site is overwhelmed by advertising.
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A
Rating: 5 out of 5
I received my hat very quickly. It is really beautiful.
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A
Rating: 5 out of 5
Very satisfied.
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A
Rating: 5 out of 5
Very well-made site.
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