Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 5 stars

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Acheteur Vérifié

Published on 10/01/2020 à 19h44 following a purchase from 03/01/2020

Excellent quality. Very good value for money.

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Acheteur Vérifié

Published on 10/01/2020 à 18h37 following a purchase from 02/01/2020

EXCELLENT.

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Acheteur Vérifié

Published on 10/01/2020 à 18h26 following a purchase from 03/01/2020

Perfect

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Acheteur Vérifié

Published on 10/01/2020 à 17h36 following a purchase from 02/01/2020

Perfect. Fast and careful shipping.

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Acheteur Vérifié

Published on 10/01/2020 à 13h01 following a purchase from 02/01/2020

Good professional, courteous and efficient

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Acheteur Vérifié

Published on 10/01/2020 à 07h46 following a purchase from 01/01/2020

5/5 super very happy

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Acheteur Vérifié

Published on 09/01/2020 à 20h07 following a purchase from 10/12/2019

everything perfect!

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Acheteur Vérifié

Published on 09/01/2020 à 18h16 following a purchase from 31/12/2019

very good, order time reception and quality

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Acheteur Vérifié

Published on 09/01/2020 à 17h29 following a purchase from 02/01/2020

Product conforms to the description

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Acheteur Vérifié

Published on 09/01/2020 à 15h34 following a purchase from 02/01/2020

impeccable

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Acheteur Vérifié

Published on 09/01/2020 à 14h48 following a purchase from 01/01/2020

good

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Acheteur Vérifié

Published on 09/01/2020 à 14h08 following a purchase from 31/12/2019

Huge choice and fast delivery!

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Acheteur Vérifié

Published on 09/01/2020 à 13h33 following a purchase from 31/12/2019

delivered as agreed - product corresponding to the description (except for origin).

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Acheteur Vérifié

Published on 09/01/2020 à 13h22 following a purchase from 02/01/2020

Perfect in every way, from order to delivery

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Acheteur Vérifié

Published on 09/01/2020 à 13h17 following a purchase from 01/01/2020

Very easy to place an order on the site - very fast delivery - very satisfied

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Acheteur Vérifié

Published on 09/01/2020 à 12h48 following a purchase from 31/12/2019

Serious company, quality item and compliant.

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Acheteur Vérifié

Published on 08/01/2020 à 19h03 following a purchase from 22/12/2019

Very satisfied. Fast delivery. Easy order on the site and PayPal payment.

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Acheteur Vérifié

Published on 08/01/2020 à 18h39 following a purchase from 30/12/2019

Impeccable

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Acheteur Vérifié

Published on 08/01/2020 à 17h14 following a purchase from 30/12/2019

10 OUT OF 10

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Acheteur Vérifié

Published on 07/01/2020 à 21h39 following a purchase from 14/12/2019

Very good product.

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Acheteur Vérifié

Published on 07/01/2020 à 20h27 following a purchase from 14/12/2019

There is nothing to complain about, it's a very serious and fast company and especially attentive to its customers.

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Acheteur Vérifié

Published on 07/01/2020 à 20h09 following a purchase from 30/12/2019

Item received very quickly.

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Acheteur Vérifié

Published on 07/01/2020 à 13h47 following a purchase from 27/12/2019

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Acheteur Vérifié

Published on 07/01/2020 à 13h47 following a purchase from 28/12/2019

Delivery on time. Perfect quality!

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Acheteur Vérifié

Published on 07/01/2020 à 12h55 following a purchase from 30/12/2019

Very good site: clear and fluid.

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Acheteur Vérifié

Published on 07/01/2020 à 12h54 following a purchase from 30/12/2019

The best hat advice site I have ever known, it even surpasses the biggest in its precision and I learned a lot there. The best availability in advice by phone, no waiting time.

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Acheteur Vérifié

Published on 07/01/2020 à 11h11 following a purchase from 29/12/2019

Very good efficiency, speed, very good packaging.

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Acheteur Vérifié

Published on 07/01/2020 à 01h45 following a purchase from 28/12/2019

Very good thank you

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Acheteur Vérifié

Published on 06/01/2020 à 20h50 following a purchase from 12/12/2019

Perfect site

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Acheteur Vérifié

Published on 06/01/2020 à 17h31 following a purchase from 29/12/2019

I hear you well

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Acheteur Vérifié

Published on 06/01/2020 à 15h14 following a purchase from 27/12/2019

Very satisfied

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Acheteur Vérifié

Published on 06/01/2020 à 15h04 following a purchase from 29/12/2019

Excellent!

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Acheteur Vérifié

Published on 06/01/2020 à 13h32 following a purchase from 28/12/2019

Impeccable delivery in a very short time.

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Acheteur Vérifié

Published on 06/01/2020 à 13h08 following a purchase from 27/12/2019

Good

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Acheteur Vérifié

Published on 06/01/2020 à 12h57 following a purchase from 27/12/2019

Very satisfied

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Acheteur Vérifié

Published on 06/01/2020 à 12h54 following a purchase from 30/12/2019

Site may need to be reviewed, delivery was great even with a holiday in between, in short impeccable nothing to complain about except that the packaging was top-notch!!! I would not hesitate to recommend, this site has become my reference hat maker!

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Acheteur Vérifié

Published on 06/01/2020 à 12h50 following a purchase from 30/12/2019

Very good

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Acheteur Vérifié

Published on 05/01/2020 à 19h36 following a purchase from 20/12/2019

Navigation and ordering on the site without difficulty.
But maximum delivery time of 72 hours not respected: order placed on December 20, shipped on the 26 and received at the parcel relay on December 30! And without any tracking information or apology for the delay. It was a Chapka gift for Christmas for a child leaving on December 27 to Lapland.. So return to sender with a request for a refund of the item and shipping costs in progress so to be continued..

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Response from Chapellerie Traclet Published on 05/01/2020

Hello
Thank you for checking your messages because on our side, we sent an email on December 27 to inform you that a second shipment was made following your email of non-receipt.
Traclet Hat - Sébastien TRACLET
Sent on
27/12/2019 10:18:11
Subject
Discussion ID
34723
Message ID
74556
Message
Hello,
We made a complaint today and a new shipment has just been made.
Please excuse us for this inconvenience due to the delay.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018

Acheteur Vérifié

Published on 04/01/2020 à 21h05 following a purchase from 13/12/2019

very ergonomic site, quality product and super fast delivery

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Acheteur Vérifié

Published on 04/01/2020 à 19h04 following a purchase from 26/12/2019

Nothing to say everything was perfect

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