English 
Français M
Rating: 5 out of 5
serious company, fast and careful shipping
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 5 stars
Reset filtersJ
Rating: 5 out of 5
A wide choice. A responsive sales service and fast delivery. What more could you ask for?
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P
Rating: 5 out of 5
perfect, thank you!
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G
Rating: 5 out of 5
PERFECT NOTHING TO REPORT THANK YOU
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M
Rating: 5 out of 5
Very good product. Serious
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F
Rating: 5 out of 5
product as described, delivered on time
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E
Rating: 5 out of 5
Very satisfied
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M
Rating: 5 out of 5
Good.
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F
Rating: 5 out of 5
Excellent quality and very good value for money.
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L
Rating: 5 out of 5
Very good!!
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G
Rating: 5 out of 5
my husband is delighted with his sherlock cap. and I am pleased with your service and kindness.
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T
Rating: 5 out of 5
great
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H
Rating: 5 out of 5
perfect
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I
Rating: 5 out of 5
Very short order delay
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J
Rating: 1 out of 5
The cap size 56 is way too small and does not fit a head size 56
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Response from Chapellerie Traclet
Hello Jean-Luc,
Thank you for your feedback. We are sorry to hear that the size of the cap does not meet your expectations. Your satisfaction is our priority and we remain at your disposal to exchange or find an appropriate solution. Please do not hesitate to contact us by email to resolve your issue.
Best regards,
The Traclet Hat Team
Thank you for your feedback. We are sorry to hear that the size of the cap does not meet your expectations. Your satisfaction is our priority and we remain at your disposal to exchange or find an appropriate solution. Please do not hesitate to contact us by email to resolve your issue.
Best regards,
The Traclet Hat Team
A
Rating: 5 out of 5
quality merchandise, and super shipping
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C
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
-
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M
Rating: 5 out of 5
Fast and compliant delivery
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A
Rating: 5 out of 5
Good product that meets my expectations in every way.
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M
Rating: 5 out of 5
Very good quality suspenders
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Y
Rating: 5 out of 5
I received the two beret hats, they are very nice and beautiful with impeccable finishes, thank you
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F
Rating: 5 out of 5
Very good quality! A bit Graham but it still holds on the head!
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A
Rating: 5 out of 5
Very good
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F
Rating: 5 out of 5
Very good as usual. I also seem to have already given my opinion. Otherwise, it's a pity that the Crambes fleece cap is the only one on the market in a single color and at a rather high price.
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L
Rating: 5 out of 5
Top quality
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J
Rating: 5 out of 5
Very good product
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F
Rating: 5 out of 5
Purchase arrived without problems. Beautiful cap corresponding to our expectations
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J
Rating: 5 out of 5
Everything went very well. From ordering to delivery, everything went perfectly.
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J
Rating: 5 out of 5
Merry Christmas
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E
Rating: 5 out of 5
Site with a wide choice and quality products
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L
Rating: 5 out of 5
Very good quality. Good value for money
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J
Rating: 5 out of 5
Great, satisfied with the item
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P
Rating: 5 out of 5
Perfect
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D
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Perfect. Not yet given as a gift!
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M
Rating: 5 out of 5
I recommend. Fast delivery.
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J
Rating: 5 out of 5
Appreciable quality and price.
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G
Rating: 5 out of 5
A site offering a varied selection for all tastes. The comments and reviews published for each hat are rich and useful. The purchasing, shipping tracking, and return processes (if necessary) are clear and reliable. A very good hat shop.
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A
Rating: 1 out of 5
An accessory is missing from the cap and I still haven't received it. I was told it would be sent to me 15 days ago and I haven't heard anything since!!!
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Response from Chapellerie Traclet
Hello Anne,
Thank you for your feedback and we are sorry to hear that you have not received the missing accessory for your cap. We understand your frustration and are doing everything necessary to resolve this issue as quickly as possible. We will resend it to you today by letter.
Thank you for your patience and understanding.
Best regards,
The Traclet Hat Team
Thank you for your feedback and we are sorry to hear that you have not received the missing accessory for your cap. We understand your frustration and are doing everything necessary to resolve this issue as quickly as possible. We will resend it to you today by letter.
Thank you for your patience and understanding.
Best regards,
The Traclet Hat Team