Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 5 stars

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Acheteur Vérifié

Published on 14/05/2019 à 14h22 following a purchase from 06/05/2019

Well-designed navigation and wide choice. Provides the origins of the hats which allowed me to choose among the Made in France.

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Acheteur Vérifié

Published on 14/05/2019 à 12h27 following a purchase from 07/05/2019

Very good site, you can easily find what you're looking for

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Acheteur Vérifié

Published on 14/05/2019 à 12h25 following a purchase from 06/05/2019

First order and very satisfied with my items

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Acheteur Vérifié

Published on 14/05/2019 à 11h44 following a purchase from 02/05/2019

Wrong product, plastic frame covered with poor fabric, very uncomfortable..

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Response from Chapellerie Traclet Published on 14/05/2019

Hello
This model of sailor cap has existed for over 50 years and is still made this way.
If this does not suit you, that is possible but you cannot say it is a bad product because this model has been made for over 50 years and if it were a bad product we would have received negative feedback.
Moreover, the reviews are positive.
If the product does not suit you, we advise you to change it.
Indeed, it is an opinion but it does not call into question the manufacturing.
The information will be passed on to the manufacturing service and also to the company's lawyer as this can be considered defamation especially since we have not received any call from you to report this and no product return.
If a product does not suit, the customer returns it. That seems logical.
Best regards
Traclet

Acheteur Vérifié

Published on 14/05/2019 à 11h17 following a purchase from 15/04/2019

Very well packaged. Arrived on time.

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Acheteur Vérifié

Published on 14/05/2019 à 09h02 following a purchase from 20/04/2019

Nothing to complain about, serious, efficient, fast!

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Acheteur Vérifié

Published on 13/05/2019 à 19h00 following a purchase from 03/05/2019

Photo and size conform

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Acheteur Vérifié

Published on 13/05/2019 à 18h34 following a purchase from 04/05/2019

very good

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Acheteur Vérifié

Published on 13/05/2019 à 16h46 following a purchase from 05/05/2019

Perfect,

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Acheteur Vérifié

Published on 13/05/2019 à 14h40 following a purchase from 03/05/2019

good products and good finish

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Acheteur Vérifié

Published on 13/05/2019 à 13h27 following a purchase from 05/05/2019

very good

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Acheteur Vérifié

Published on 13/05/2019 à 13h16 following a purchase from 03/05/2019

Super quality, fast delivery

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Acheteur Vérifié

Published on 13/05/2019 à 13h15 following a purchase from 05/05/2019

Very well protected hat and superb with perfect packaging
Fast delivery

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Acheteur Vérifié

Published on 13/05/2019 à 13h10 following a purchase from 04/05/2019

Good product and never any surprises

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Acheteur Vérifié

Published on 13/05/2019 à 13h10 following a purchase from 04/05/2019

Very good site.

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Acheteur Vérifié

Published on 13/05/2019 à 13h03 following a purchase from 03/05/2019

My order arrived quickly and the cap was of good quality

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Acheteur Vérifié

Published on 13/05/2019 à 12h39 following a purchase from 04/05/2019

perfect

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Acheteur Vérifié

Published on 13/05/2019 à 12h28 following a purchase from 06/05/2019

Good phone contact
Comfortable hat and in accordance with my request.

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Acheteur Vérifié

Published on 11/05/2019 à 18h36 following a purchase from 30/04/2019

Perfect.

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Acheteur Vérifié

Published on 10/05/2019 à 20h45 following a purchase from 02/05/2019

Efficient

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Acheteur Vérifié

Published on 10/05/2019 à 15h33 following a purchase from 02/05/2019

Excellent service!

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Acheteur Vérifié

Published on 10/05/2019 à 12h39 following a purchase from 02/05/2019

very fast delivery

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Acheteur Vérifié

Published on 10/05/2019 à 11h06 following a purchase from 01/05/2019

As always, on time, well-packaged products. Impeccable.

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Acheteur Vérifié

Published on 09/05/2019 à 16h57 following a purchase from 02/05/2019

Quality products and fast delivery. I recommend.

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Acheteur Vérifié

Published on 09/05/2019 à 16h19 following a purchase from 19/04/2019

I received size 60 and I received size 53

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Response from Chapellerie Traclet Published on 09/05/2019

Hello
Sorry but the size on your invoice is noted as 53 cm.
It is indeed possible to change it if it does not fit.
Best regards
Traclet

Acheteur Vérifié

Published on 09/05/2019 à 15h41 following a purchase from 02/05/2019

very good site

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Acheteur Vérifié

Published on 09/05/2019 à 14h36 following a purchase from 01/05/2019

Well received, thank you

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Acheteur Vérifié

Published on 09/05/2019 à 12h54 following a purchase from 30/04/2019

Large choice of items

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Acheteur Vérifié

Published on 09/05/2019 à 12h54 following a purchase from 30/04/2019

Perfect, I would recommend.

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Acheteur Vérifié

Published on 09/05/2019 à 12h51 following a purchase from 02/05/2019

Very good site. Good advice.

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Acheteur Vérifié

Published on 09/05/2019 à 12h30 following a purchase from 30/04/2019

Order arrived quickly as noted on the site. Quality product

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Acheteur Vérifié

Published on 08/05/2019 à 10h03 following a purchase from 23/04/2019

Excellent

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Acheteur Vérifié

Published on 07/05/2019 à 17h01 following a purchase from 29/04/2019

Lots of choices
shipping is fast
the item is as shown in the photo
the video explaining how to measure your head size is clear

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Acheteur Vérifié

Published on 07/05/2019 à 16h44 following a purchase from 07/04/2019

A wide selection of hats.

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Acheteur Vérifié

Published on 07/05/2019 à 14h02 following a purchase from 28/04/2019

Excellent. Everything received in perfect condition. Thank you also for the little extras added.

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Acheteur Vérifié

Published on 07/05/2019 à 13h16 following a purchase from 29/04/2019

No criticism

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Acheteur Vérifié

Published on 07/05/2019 à 13h09 following a purchase from 29/04/2019

Very happy with my purchase.

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Acheteur Vérifié

Published on 07/05/2019 à 12h24 following a purchase from 30/04/2019

Very satisfied, Mrs. Hanné very professional and especially very pleasant

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Acheteur Vérifié

Published on 06/05/2019 à 16h43 following a purchase from 29/04/2019

Clear, very readable, good site

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Acheteur Vérifié

Published on 06/05/2019 à 16h39 following a purchase from 27/04/2019

Well received, package in good condition.

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