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Rating: 5 out of 5
Fast shipping, and well protected! Good quality product. Customer for several years
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 5 stars
Reset filtersM
Rating: 5 out of 5
I am satisfied.
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J
Rating: 5 out of 5
We bought a cap of this brand in Ribeauville. Very nice and good products.
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G
Rating: 5 out of 5
Easily accessible site. The product received corresponds to the photo and description. Very nice item with perfect finishes. French know-how makes me proud as a customer.
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C
Rating: 5 out of 5
In accordance with the description. Very nice finish
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M
Rating: 5 out of 5
Very fast delivery, very good quality hat, I highly recommend this site
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A
Rating: 5 out of 5
2nd order here. Top-notch! Careful shipping.
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L
Rating: 5 out of 5
Beautifully made cap, as well as the silk gloves. Hyper fast delivery. Thank you very much
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R
Rating: 5 out of 5
Very good experience. Large quantity of choices. Quality product carefully packaged.
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P
Rating: 5 out of 5
Everything is perfect, nothing to complain about
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M
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Very nice quality suspenders very well packaged with a lot of care. The delivery was very fast.
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S
Rating: 5 out of 5
Everything is perfect
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M
Rating: 5 out of 5
Very happy, fast delivery, quality is there, super I recommend it
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C
Rating: 1 out of 5
I have not received the package, the post says they did not have it and TRACLET says it was sent and I paid and everyone is ignoring it.
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you have not received your package and understand your frustration. We invite you to reread our phone conversations and our emails.
We indicated that we were doing what was necessary to resend them to you if there was a problem.
Thank you for your feedback.
Best regards.
The chapellerie-traclet team
We are sincerely sorry to learn that you have not received your package and understand your frustration. We invite you to reread our phone conversations and our emails.
We indicated that we were doing what was necessary to resend them to you if there was a problem.
Thank you for your feedback.
Best regards.
The chapellerie-traclet team
S
Rating: 5 out of 5
Order for children's Tyrolean hat. Very nice quality. Delighted with the result. The hat is well protected during transport, delivery is a bit long. Expect 4 weeks.
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J
Rating: 5 out of 5
In accordance with my expectations at a reasonable price. Let's hope it lasts
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D
Rating: 5 out of 5
Good quality product.
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P
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
Reliable site.. Very satisfied with the order and fast delivery
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M
Rating: 5 out of 5
Carefully packaged, perfect item, I am delighted!
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L
Rating: 5 out of 5
very satisfied with the ordered item, delivered on time
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M
Rating: 5 out of 5
Everything went very well. I had a question about the delivery time, I was able to contact Traclet by phone without any problem, and the answer was very clear. Thank you
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N
Rating: 5 out of 5
Great
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H
Rating: 5 out of 5
Smooth navigation on Traclet's website; Fast delivery by Chronopost; Customer service attentive; I am satisfied with my order
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S
Rating: 5 out of 5
Quality article, fast shipping.
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L
Rating: 1 out of 5
The site is well made and appealing. The staff I contacted by email seemed friendly and attentive. However, as I mentioned below in a comment and as I warned you today by email, the package tracking indicates that it is stuck in Lyon, which is unfortunately very unsatisfactory. I would really be happy to give you 5 stars once the package arrives, but for now, I am still wondering if my order will be honored. I sincerely hope that the Traclet staff will resolve this issue. Sorry to only give one star for now.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience. We fully understand your frustration regarding the tracking of your package and we are sincerely sorry for this situation. Please be assured that we are actively working to resolve this issue. Do not hesitate to contact us directly for any further questions.
Best regards.
The chapellerie-traclet team
Thank you for taking the time to share your experience. We fully understand your frustration regarding the tracking of your package and we are sincerely sorry for this situation. Please be assured that we are actively working to resolve this issue. Do not hesitate to contact us directly for any further questions.
Best regards.
The chapellerie-traclet team
S
Rating: 1 out of 5
Very disappointed. The items received do not match those purchased. The customer service no longer responds to me.
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we take your feedback very seriously. We invite you to contact us again so that we can resolve this issue.
Indeed, we had replied that popolaki no longer made this model and that Herman offered the same model, and since then we have not heard back from you.
We thank you for your understanding.
The chapellerie-traclet team
We are sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we take your feedback very seriously. We invite you to contact us again so that we can resolve this issue.
Indeed, we had replied that popolaki no longer made this model and that Herman offered the same model, and since then we have not heard back from you.
We thank you for your understanding.
The chapellerie-traclet team
F
Rating: 5 out of 5
Very nice navy cap in warm caban fabric as it is lined, conforms to the order.
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D
Rating: 5 out of 5
Correct on all points! Delivery ok... I recommend.
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R
Rating: 5 out of 5
Perfect, corresponds well to the description!
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R
Rating: 5 out of 5
Totally satisfied with my order: quality and beauty of the products, size adequacy, careful service and fast delivery, everything was there! Thank you!
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L
Rating: 5 out of 5
I am very happy with my purchase at chapellerie-traclet.
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C
Rating: 5 out of 5
Responsiveness.
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F
Rating: 5 out of 5
The site, the products, the delivery, everything is perfect.
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F
Rating: 5 out of 5
It wasn't me who found it but a young person.
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C
Rating: 5 out of 5
Everything is well respected.
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B
Rating: 5 out of 5
Hello, this is a gift for Christmas.
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A
Rating: 5 out of 5
Very satisfied.
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J
Rating: 5 out of 5
Perfect.
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