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Rating: 5 out of 5
Product conforms to my expectations. Adequate packaging for a long journey.
Delivery time correct.
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Delivery time correct.
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 5 stars
Reset filtersM
Rating: 5 out of 5
Order arrived on time and in very good condition, I recommend.
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P
Rating: 5 out of 5
Very good.
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P
Rating: 5 out of 5
Navigation on the website, delivery and customer service are very good. I am very satisfied with the order.
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M
Rating: 5 out of 5
Clear site, fast delivery.
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B
Rating: 5 out of 5
Precise descriptions, useful setup video.
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I
Rating: 5 out of 5
Fast delivery, well packaged. Nightcap waiting to be gifted and tried on!
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B
Rating: 5 out of 5
Awesome quality cap. It fits normally. Fast shipping and well protected. Good communication.
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M
Rating: 5 out of 5
I am very satisfied with my cap.
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E
Rating: 5 out of 5
From the order to the reception, everything was perfect.
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D
Rating: 5 out of 5
Perfect, thank you!
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C
Rating: 5 out of 5
Very good telephone advice, good products, careful packaging.
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C
Rating: 5 out of 5
Serious site. Compliant with the product description
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L
Rating: 5 out of 5
Timely delivery, very good product in accordance with its advertisement
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G
Rating: 5 out of 5
Used to buying from Traclet, I have never been disappointed.
Best regards
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Best regards
D
Rating: 1 out of 5
Hello.
Regarding a non-conformity, I had to deal with customer service who denied the facts and treated me like a fool. A great example of customer relations! He clearly had not attended business school. Too bad because the products seem to be of quality.
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Regarding a non-conformity, I had to deal with customer service who denied the facts and treated me like a fool. A great example of customer relations! He clearly had not attended business school. Too bad because the products seem to be of quality.
Response from Chapellerie Traclet
Hello,
Sorry, but we sent you the elements showing that the size was compliant.
However, we did not receive a photo from you.
We are not perfect, but we have been trying to move forward since 1880 and respond to everyone with mutual respect.
Best regards.
The chapellerie-traclet team
Sorry, but we sent you the elements showing that the size was compliant.
However, we did not receive a photo from you.
We are not perfect, but we have been trying to move forward since 1880 and respond to everyone with mutual respect.
Best regards.
The chapellerie-traclet team
A
Rating: 5 out of 5
Beautiful beret made in France and very fast shipping, I am very satisfied with my purchase!
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A
Rating: 1 out of 5
no delivery
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that you have encountered problems with the delivery of your order. Your experience is important to us, and we would like to understand what happened in order to assist you better.
Indeed, according to the chronopost tracking, the package was delivered on November 18
https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XN092443719FR&langue=fr_FR
Best regards.
The chapellerie-traclet team
We are sorry to learn that you have encountered problems with the delivery of your order. Your experience is important to us, and we would like to understand what happened in order to assist you better.
Indeed, according to the chronopost tracking, the package was delivered on November 18
https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XN092443719FR&langue=fr_FR
Best regards.
The chapellerie-traclet team
P
Rating: 5 out of 5
Delivery of the item corresponding in every way to the description of the ordered product
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K
Rating: 1 out of 5
Disappointing - Unreachable customer service, delayed shipping, complicated return or exchange procedures
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. We take your feedback very seriously and will work on improving our customer service and procedures.
For the delivery time, the information was indicated at the time of the order.
We are reachable at 0477714058 or by email if we are already online because choosing a headwear sometimes takes time and the line is busy.
Finally, for returns, on each page, you have access to the return form which is noted at the top left.
Do not hesitate to contact us directly so that we can assist you better.
Best regards.
The chapellerie-traclet team
We are sincerely sorry to learn that your experience did not meet your expectations. We take your feedback very seriously and will work on improving our customer service and procedures.
For the delivery time, the information was indicated at the time of the order.
We are reachable at 0477714058 or by email if we are already online because choosing a headwear sometimes takes time and the line is busy.
Finally, for returns, on each page, you have access to the return form which is noted at the top left.
Do not hesitate to contact us directly so that we can assist you better.
Best regards.
The chapellerie-traclet team
R
Rating: 5 out of 5
Product compliant and received within the deadline
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T
Rating: 5 out of 5
Super item
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A
Rating: 5 out of 5
As usual, I was able to find the item I wanted quite quickly on the site, and in my size.
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W
Rating: 5 out of 5
Everything went well.
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P
Rating: 5 out of 5
Everything is OK
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F
Rating: 5 out of 5
Fast delivery. Perfectly done packaging. Nothing more to say, simply perfect.
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D
Rating: 5 out of 5
Finally a real hat maker who offers many custom items of impeccable quality
my husband is delighted with his summer and winter marine style caps and now for Christmas a stylish tweed cap glued
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my husband is delighted with his summer and winter marine style caps and now for Christmas a stylish tweed cap glued
O
Rating: 5 out of 5
Fast and efficient
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T
Rating: 5 out of 5
Very nice hat. Good communication. Fast shipping. Will shop with them again
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J
Rating: 5 out of 5
Site with a very complete choice, easy and very clear order regarding delivery times (in my case size awaiting restock) quality item for a very reasonable price, delivered in secure packaging. Highly recommended.
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A
Rating: 5 out of 5
Beautiful packaging
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P
Rating: 5 out of 5
It's good
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A
Rating: 5 out of 5
Very good
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V
Rating: 5 out of 5
No, perfect
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B
Rating: 5 out of 5
Excellent product
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G
Rating: 5 out of 5
Excellent service.
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C
Rating: 5 out of 5
Magnificent and serious.
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N
Rating: 5 out of 5
Everything went very well and the ordered hat is perfect thank you
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E
Rating: 5 out of 5
Very fast delivery, product fully meeting my expectations. Plus, a French shop and site, the BEST.
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L
Rating: 5 out of 5
Very good choice, quality and delivery ok.
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