Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 5 stars

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E
Edwin S.
Rating: 5 out of 5
following a purchase from 03/10/2025
very fast, and good products
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Nelly H.
Rating: 5 out of 5
following a purchase from 02/10/2025
Easy navigation
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M
Marc L.
Rating: 5 out of 5
following a purchase from 29/09/2025
Very pleasant site. Fast delivery.
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A
Alain L.
Rating: 5 out of 5
following a purchase from 02/10/2025
Order processing and delivery very fast. Congratulations
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M
Maureen P.
Rating: 5 out of 5
following a purchase from 02/10/2025
A wide variety of choices offered and the ordered items are of very good quality, the prices are reasonable (and justified in my opinion). The delivery was very fast (48h) and the packaging well secured, my order arrived in perfect condition. I am very satisfied and I recommend
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Lora L.
Rating: 5 out of 5
following a purchase from 30/09/2025
Great
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Thomas R.
Rating: 5 out of 5
following a purchase from 03/10/2025
Everything is perfect, good quality and very fast delivery.
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A
Adélaïde M.
Rating: 5 out of 5
following a purchase from 12/09/2025
A lot of choices at all prices. Delivery times well indicated.
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Yann A.
Rating: 5 out of 5
following a purchase from 28/09/2025
Fast shipping.
Well protected
Product conforms and is great
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M
Marc G.
Rating: 5 out of 5
following a purchase from 03/10/2025
-
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Taty L.
Rating: 5 out of 5
following a purchase from 26/09/2025
Order received very quickly. Charming team, they immediately responded to a subsequent request, offering me additional service. Highly recommended
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F
Francis W.
Rating: 5 out of 5
following a purchase from 02/10/2025
EASE OF ORDERING FAST DELIVERY
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Marie Helene J.
Rating: 5 out of 5
following a purchase from 02/10/2025
Fast delivery
Quality of the hat is great
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Fabrice A.
Rating: 5 out of 5
following a purchase from 07/09/2025
Deadline respected, beautiful quality, well-protected package arrived in perfect condition, thank you very much
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Antonio R.
Rating: 5 out of 5
following a purchase from 30/09/2025
Very well received in time
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Sarah B.
Rating: 5 out of 5
following a purchase from 30/09/2025
-
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Pierre D.
Rating: 5 out of 5
following a purchase from 30/09/2025
Perfect.
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Alain K.
Rating: 5 out of 5
following a purchase from 01/10/2025
Very satisfied with my hat
I love it
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J
Josue R.
Rating: 5 out of 5
following a purchase from 01/10/2025
Item conforms to the description on the site I received my order 48 hours later perfect
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Chantal B.
Rating: 5 out of 5
following a purchase from 29/09/2025
Easy navigation
Fast delivery
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D
Denis D.
Rating: 5 out of 5
following a purchase from 18/09/2025
Exactly what I wanted to make a wonderful gift. Very good quality, this will make someone happy. Thank you
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René D.
Rating: 5 out of 5
following a purchase from 29/09/2025
This was my first order at Chapellerie Traclet and I am very satisfied. I received the cap in two days and the product is of very good quality. We will see in use but currently, I am satisfied with this company.
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P
Patrick T.
Rating: 5 out of 5
following a purchase from 29/09/2025
I received my cap well but I find it fits a bit too large. I have a 57 cm head circumference but often the 58 fits me better. However, the size is 58-59 while the size below is 56-57, so too small. Since it is wool, would it be wise to wash it in the washing machine at 40° without detergent of course? Of course, I won't do anything before receiving your response...
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M
Marc B.
Rating: 5 out of 5
following a purchase from 30/09/2025
Clear and pleasant navigation on the site, very fast shipping and quality product. Bravo
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Sophie S.
Rating: 5 out of 5
following a purchase from 22/09/2025
Very satisfied 10/10
very good quality hats
Chapellerie Traclet Very correct, serious to recommend.
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Horia R.
Rating: 5 out of 5
following a purchase from 16/09/2025
Very nice site. The different models are easy to find. Lots of choices for all tastes
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F
Frédéric F.
Rating: 5 out of 5
following a purchase from 29/09/2025
The product corresponds exactly to the ordered product.
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Christian L.
Rating: 5 out of 5
following a purchase from 28/09/2025
Perfect!
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Francis D.
Rating: 5 out of 5
following a purchase from 28/09/2025
Very good.
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F
Francois L.
Rating: 5 out of 5
following a purchase from 28/09/2025
Yes good
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Pierre B.
Rating: 5 out of 5
following a purchase from 29/09/2025
Product conforms, delivered in good condition within a very reasonable timeframe.
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Lily D.
Rating: 5 out of 5
following a purchase from 25/09/2025
Difficult to find a genuine straw hat and I finally found my happiness through this order.
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Patrick J.
Rating: 5 out of 5
following a purchase from 26/09/2025
Happy
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F
Foligne L.
Rating: 5 out of 5
following a purchase from 28/09/2025
Beautiful cap, good value for money
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Jacques W.
Rating: 5 out of 5
following a purchase from 28/09/2025
I really like the hats you offer me
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Pierre Claude M.
Rating: 1 out of 5
following a purchase from 26/09/2025
I ordered a navy blue sailor cap, the order confirmation states navy blue, the delivery note states navy blue, but the cap is white!
I paid €30 for express delivery, for a cap that is also worth €30 but is not the right one.
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that you received a cap that does not match your order.
Please excuse us for this error.
Thank you for sending us a photo at [email protected]
We will send the correct color as soon as tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
R
Romain C.
Rating: 5 out of 5
following a purchase from 28/09/2025
Serious, fast. Great quality of products. Nothing to say, recommended
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Brigitte L.
Rating: 5 out of 5
following a purchase from 28/09/2025
Beyond my expectations
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Christine B.
Rating: 5 out of 5
following a purchase from 25/09/2025
I have been loyal for a few years. Impeccable products and deliveries
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Sarah L.
Rating: 5 out of 5
following a purchase from 24/09/2025
Product perfectly compliant and super fast and careful delivery
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