Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 5 stars

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Michèle P.

Published on 25/09/2025 à 21h42 following a purchase from 20/09/2025

Wide choice
Practical site
Fast shipping
Perfect packaging

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Jean-Michel L.

Published on 25/09/2025 à 19h18 following a purchase from 20/09/2025

Very good

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Marie-Line B.

Published on 25/09/2025 à 19h04 following a purchase from 20/09/2025

I quickly found the cap that I could no longer find in stores.

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Pascal S.

Published on 25/09/2025 à 18h58 following a purchase from 19/09/2025

Fast, in accordance with the description and perfect size

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Dominique D.

Published on 25/09/2025 à 18h54 following a purchase from 19/09/2025

super happy with my purchase and fast delivery I recommend your store

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Loan F.

Published on 25/09/2025 à 06h10 following a purchase from 01/08/2025

The perfect order

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Catherine F.

Published on 24/09/2025 à 16h46 following a purchase from 08/09/2025

Perfect navigation on the site. Fast delivery.

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Francoise C.

Published on 24/09/2025 à 15h03 following a purchase from 15/09/2025

Very beautiful items. The scarf and hat are totally what I expected. The blue of the hat is that of a very beautiful hat I saw in Russia worn by a young girl during the Russian anthem

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Philippe D.

Published on 24/09/2025 à 11h33 following a purchase from 20/09/2025

Warm welcome and great professionalism

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Pierre G.

Published on 24/09/2025 à 09h17 following a purchase from 16/09/2025

Perfect. Clarity, information, responsiveness.

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Gi Z.

Published on 23/09/2025 à 21h57 following a purchase from 05/08/2025

The hat came late and destroyed, damaged, I waited nearly 2 months for the hat and when finally arrived it came damaged.
Never going to buy again from you
Thanks

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Response from Chapellerie Traclet Published on 23/09/2025

Hello,
We are sincerely sorry to hear that your order arrived in poor condition and that this situation has caused such frustration. Your experience is very important to us, and we would like to discuss it further to understand what may have happened and find a solution. When the hat was sent, it was in accordance with the photos and the ribbon was correctly placed.
As indicated by email, please follow the procedure to proceed with its exchange. Do not hesitate to contact us directly.
Best regards.
The chapellerie-traclet.com team

Alec D.

Published on 23/09/2025 à 21h42 following a purchase from 16/09/2025

Fast and efficient! Compliant product

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Arnaud D.

Published on 23/09/2025 à 17h18 following a purchase from 18/09/2025

Compliant product and delivery time respected. It's perfect

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Arsene P.

Published on 23/09/2025 à 15h08 following a purchase from 18/09/2025

Very satisfied with the delay and apparently the product, which I have not yet used

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Corine L.

Published on 23/09/2025 à 11h02 following a purchase from 15/09/2025

Fast shipping, compliant product.

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Xavier M.

Published on 23/09/2025 à 10h47 following a purchase from 14/09/2025

Good responsiveness, quality products, good advice regarding the hat size

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Thierry L.

Published on 22/09/2025 à 11h48 following a purchase from 08/09/2025

Hat conforms to the description. Careful shipping.

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Antonio F.

Published on 22/09/2025 à 10h59 following a purchase from 15/09/2025

I am satisfied with my purchase. Serious site

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Alain Z.

Published on 22/09/2025 à 09h30 following a purchase from 15/09/2025

satisfaction

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Christoph L. G.

Published on 22/09/2025 à 07h52 following a purchase from 05/09/2025

In short - the 5 stars reflect my judgment

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Jérémie L.

Published on 21/09/2025 à 21h58 following a purchase from 24/08/2025

Quality, comfort, class, BUT WHAT DOES THE PEOPLE ASK FOR?!

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Sophie B.

Published on 21/09/2025 à 21h26 following a purchase from 17/09/2025

Good quality, very fast delivery

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Marie L.

Published on 21/09/2025 à 09h57 following a purchase from 16/09/2025

Fast delivery, responsive and efficient customer service. Excellent quality hat and perfect size. Delighted with my order

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Sylvie R.

Published on 21/09/2025 à 09h33 following a purchase from 17/09/2025

Perfect transaction, I called to know the availability and delivery options, I spoke to a gentleman who explained well how I should proceed and the next day the package was there. The perfect cap. I really recommend you.

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Francis P.

Published on 20/09/2025 à 10h51 following a purchase from 15/09/2025

very good and very fast

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Jérôme L.

Published on 20/09/2025 à 10h41 following a purchase from 15/09/2025

Compliant product!

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Fief M.

Published on 20/09/2025 à 10h19 following a purchase from 16/09/2025

Caps at attractive prices. Nice models. Regional of the category

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Christophe B.

Published on 20/09/2025 à 09h55 following a purchase from 15/09/2025

I am very satisfied with the ordered product.

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Bernard W.

Published on 20/09/2025 à 09h37 following a purchase from 03/09/2025

Very good navigation on the site... the delivery went perfectly... the package received in perfect condition..

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Laurent G.

Published on 20/09/2025 à 09h32 following a purchase from 16/09/2025

Fast delivery and well-packaged items

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Thierry W.

Published on 20/09/2025 à 09h28 following a purchase from 11/09/2025

I am very happy. The package was perfect. The hat was well protected.

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Ronan P.

Published on 20/09/2025 à 09h20 following a purchase from 14/08/2025

Great!

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Bernard D.

Published on 20/09/2025 à 09h12 following a purchase from 10/09/2025

Very good. Good responsiveness. Delivery as described and of quality. Item well packaged.

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Virginie G.

Published on 19/09/2025 à 20h05 following a purchase from 14/09/2025

Perfect quality items

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Ronan B.

Published on 19/09/2025 à 07h04 following a purchase from 31/08/2025

Very good experience with Traclet. Hat conforms to what I expected. Perfect.

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Christophe P.

Published on 18/09/2025 à 11h07 following a purchase from 10/09/2025

Perfect!

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Patrice G.

Published on 18/09/2025 à 09h04 following a purchase from 10/09/2025

The site is easy and the products are of quality. Fast shipping, careful packaging. Trustworthy.

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Edouard G.

Published on 17/09/2025 à 22h03 following a purchase from 10/09/2025

Great choice, delivery works well.

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Alain E.

Published on 17/09/2025 à 21h01 following a purchase from 10/09/2025

NOTHING to complain about, beret is perfect as I wanted. Fast shipping, very professional site to recommend.

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Eric L.

Published on 17/09/2025 à 19h57 following a purchase from 10/09/2025

Pleasant site, well-described products

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