Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 5 stars

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Edith T.

Published on 08/09/2025 à 16h34 following a purchase from 03/09/2025

perfect

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Patricia D.

Published on 08/09/2025 à 13h32 following a purchase from 01/09/2025

This is the second umbrella I order and I am very satisfied!!!

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Sylvie B.

Published on 08/09/2025 à 13h14 following a purchase from 27/08/2025

Nothing to report.

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Wilfrid V.

Published on 08/09/2025 à 10h31 following a purchase from 03/09/2025

Arrived on time, received in a box so not damaged, beautiful hat I would recommend on the site, nothing to say.

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Michel S.

Published on 08/09/2025 à 09h36 following a purchase from 03/09/2025

Fast reception, hat as described.

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Ursula T.

Published on 07/09/2025 à 23h39 following a purchase from 14/08/2025

Top service, thank you!

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Dominique R.

Published on 07/09/2025 à 23h21 following a purchase from 28/08/2025

The site is very good. Too bad many hats are no longer available.

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Huguette G.

Published on 07/09/2025 à 20h19 following a purchase from 19/08/2025

Very satisfied. Fits perfectly and the exchange went well without any problems as the size was too big.

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François H.

Published on 07/09/2025 à 09h45 following a purchase from 02/09/2025

Perfect!

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David L.

Published on 06/09/2025 à 12h33 following a purchase from 28/08/2025

Perfect

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Françoise B.

Published on 06/09/2025 à 11h21 following a purchase from 13/08/2025

A lot of choices for all tastes and styles. Careful packaging. I recommend!

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Louis D.

Published on 06/09/2025 à 05h59 following a purchase from 31/08/2025

Very satisfied with my order. Impeccable service, careful and attentive. I recommend.

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John H.

Published on 06/09/2025 à 02h02 following a purchase from 01/09/2025

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Response from Chapellerie Traclet Published on 06/09/2025

Hello, A big thank you for your flattering review! We are delighted to learn that you are satisfied with your experience with our brand. Your satisfaction is our priority and we hope to see you again soon on our site. Best regards. The chapellerie-traclet.com team

Maurice D.

Published on 05/09/2025 à 21h26 following a purchase from 01/09/2025

Order and payment made by phone quick and efficient, very good;

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Michel R.

Published on 05/09/2025 à 21h23 following a purchase from 02/09/2025

Bravo for the quality and speed of delivery.

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Hervé D.

Published on 05/09/2025 à 21h21 following a purchase from 30/08/2025

Very good

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Edith T.

Published on 05/09/2025 à 17h35 following a purchase from 31/08/2025

Very good thank you

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Patricia B.

Published on 05/09/2025 à 11h41 following a purchase from 27/08/2025

Very good, good product, quick exchange with the contacts by email, very happy, impeccable delivery, hat perfectly protected, packaged.

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Paul S.

Published on 05/09/2025 à 09h43 following a purchase from 31/08/2025

Good!

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Pierrick B.

Published on 05/09/2025 à 09h38 following a purchase from 30/08/2025

Incredible site, lots of choices, for all budgets. Super fast shipping and the packaging is perfect. (I ordered on Saturday at the end of the day, package picked up on Tuesday...) I therefore recommend 100%

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Jacky L.

Published on 05/09/2025 à 09h13 following a purchase from 01/09/2025

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David L.

Published on 03/09/2025 à 08h17 following a purchase from 26/08/2025

Good quality.

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Xavier L.

Published on 02/09/2025 à 20h12 following a purchase from 25/08/2025

Super hat, very well packaged, fast shipping, perfect!

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Sebastien R.

Published on 02/09/2025 à 19h49 following a purchase from 22/08/2025

All ok

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Philippe G.

Published on 02/09/2025 à 19h07 following a purchase from 12/08/2025

Nothing to report. If I may add: it's great. They have choices, they are well organized, fast. Returns, in my case for a size change, are very well managed and quick. Need headgear -> Traclet :-)

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Serge D.

Published on 02/09/2025 à 09h19 following a purchase from 28/08/2025

I am very satisfied with my order and it corresponds exactly to what I wanted. Thank you

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Markus G.

Published on 01/09/2025 à 21h40 following a purchase from 05/07/2025

very good quality

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Samantha O.

Published on 01/09/2025 à 18h23 following a purchase from 28/08/2025

Magnificent hat.

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Daniel L.

Published on 01/09/2025 à 12h26 following a purchase from 27/08/2025

Easy navigation on the site, fast delivery. Perfect

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Catherine T.

Published on 01/09/2025 à 10h50 following a purchase from 27/08/2025

Beautiful hat. Nice quality

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Valérie C.

Published on 01/09/2025 à 09h30 following a purchase from 14/08/2025

Beautiful quality product and completely satisfied with my purchase!

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Jean-François J.

Published on 01/09/2025 à 09h26 following a purchase from 27/08/2025

Unmatched quality of Stetson products and delivery times respected. Very serious company.

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Philippe P.

Published on 01/09/2025 à 07h31 following a purchase from 24/08/2025

Very well designed hats, fast delivery

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Philippe D.

Published on 30/08/2025 à 13h44 following a purchase from 23/07/2025

This is my 4th Tilley hat ordered from Traclt, the T5 model still made in Canada, the quality is still perfect.

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Serban M.

Published on 30/08/2025 à 10h38 following a purchase from 25/07/2025

Good product, good decision to wait for availability, no issues with delivery

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Thierry R.

Published on 30/08/2025 à 09h25 following a purchase from 25/08/2025

Very large selection, very fast delivery

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Luc O.

Published on 30/08/2025 à 08h52 following a purchase from 25/08/2025

A first completely satisfying experience, the quality is top-notch. Fast delivery. Nothing to complain about, I recommend if needed, thank you

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Patrick L.

Published on 30/08/2025 à 08h01 following a purchase from 23/08/2025

No problem, the site is very clear, the order was easy

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Christian I.

Published on 29/08/2025 à 17h32 following a purchase from 24/08/2025

The received hat is of poor quality.

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Response from Chapellerie Traclet Published on 29/08/2025

Hello,
We are sorry to hear that your experience with our Tilley hat did not meet your expectations. Your feedback is valuable and we take your comments very seriously. Please do not hesitate to contact us directly to let us know the issues encountered so we can relay the information to Tilley, which is a hat brand with high manufacturing quality.
To date, for nearly 10 years that we have been selling this winter hat, the rating is 5/5 based on 25 comments.
Therefore, it is important that we await your comments to relay them to Tilley.
Best regards
Traclet Sébastien

Philippe F.

Published on 29/08/2025 à 10h33 following a purchase from 21/08/2025

perfect

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