English 
Français P
Rating: 5 out of 5
Perfect size, durable, completely meets my expectations. I recommend.
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 5 stars
Reset filtersO
Rating: 5 out of 5
Very nice cap, fast delivery, thank you!
Translated reviews
M
Rating: 5 out of 5
A lot of choices with ease of finding the desired hat.
Translated reviews
P
Rating: 5 out of 5
very good site, always very satisfied!
Translated reviews
I
Rating: 5 out of 5
Fast delivery, careful packaging. The item is elegant with beautiful finishes; the visor is wide and protects the eyes well.
Translated reviews
P
Rating: 5 out of 5
Very satisfied.
I was delivered quickly (2-3 days), I made a mistake on the size, I returned the hat and then Traclet quickly sent me the correct size again.
Translated reviews
I was delivered quickly (2-3 days), I made a mistake on the size, I returned the hat and then Traclet quickly sent me the correct size again.
Y
Rating: 5 out of 5
Deadlines, package, content... everything perfect
Translated reviews
M
Rating: 5 out of 5
Conforms to my expectations, very good quality-price ratio and fast delivery. What more could you ask for?
Translated reviews
J
Rating: 1 out of 5
I just received my hat! Bad surprise: Not the same color, not the same band, not the same interior, nothing to do with the photo on your site. Very unhappy. (Not the same model). Traveller Dundee Felt Loden Hat - Aussie Apparel. Reference: 12804. I doubt it comes from Australia!
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations and that the hat received did not match the description on our site.
Please excuse us if we made a mistake.
Thank you for sending us the received photos by email at [email protected]
So we can proceed with sending the correct model.
Remaining at your disposal
Best regards,
Traclet Sébastien
We are sincerely sorry to hear that your experience did not meet your expectations and that the hat received did not match the description on our site.
Please excuse us if we made a mistake.
Thank you for sending us the received photos by email at [email protected]
So we can proceed with sending the correct model.
Remaining at your disposal
Best regards,
Traclet Sébastien
L
Rating: 5 out of 5
Hat of very good quality, perfect packaging, the hat arrived without creases.
Translated reviews
M
Rating: 5 out of 5
Very good item received quickly and of quality
Translated reviews
A
Rating: 5 out of 5
Very satisfied
Translated reviews
O
Rating: 5 out of 5
Very responsive customer service, I had made a mistake on the size of a product, the response to my email was immediate and everything was corrected.
Translated reviews
M
Rating: 5 out of 5
Perfect, the purchased product meets my expectations and is in accordance with the description.
Translated reviews
Y
Rating: 5 out of 5
perfect
Translated reviews
S
Rating: 5 out of 5
I bought two cowboy hats; they are beautiful. Order shipped very quickly. Careful shipping. Always very available and attentive on the phone.
Translated reviews
C
Rating: 1 out of 5
The caps received are not at all of the expected quality. I would not recommend.
Translated reviews
Response from Chapellerie Traclet
Hello,
We thank you for your feedback and are sorry to hear that the quality of our caps did not meet your expectations. What are the quality issues with the caps received in order to improve their quality?
Indeed, the flat cap has been sold for 10 years in our hat shop in Roanne and to date we have not had such dissatisfaction. And for the caps of the Bards brand, we also sell them in-store at 4 rue de Cadore in Roanne and our customers as well as the children who wear them are satisfied with their quality.
It is therefore very interesting to understand the issues encountered with the caps in order to relay this to our manufacturers.
Best regards,
Traclet
We thank you for your feedback and are sorry to hear that the quality of our caps did not meet your expectations. What are the quality issues with the caps received in order to improve their quality?
Indeed, the flat cap has been sold for 10 years in our hat shop in Roanne and to date we have not had such dissatisfaction. And for the caps of the Bards brand, we also sell them in-store at 4 rue de Cadore in Roanne and our customers as well as the children who wear them are satisfied with their quality.
It is therefore very interesting to understand the issues encountered with the caps in order to relay this to our manufacturers.
Best regards,
Traclet
Y
Rating: 5 out of 5
fast shipping and quality hat
Translated reviews
K
Rating: 5 out of 5
Fast shipping
Translated reviews
M
Rating: 5 out of 5
Top of the top, nothing to say
Translated reviews
E
Rating: 5 out of 5
Great!
Translated reviews
Y
Rating: 5 out of 5
Perfect
Translated reviews
L
Rating: 5 out of 5
Nothing to report.
Translated reviews
M
Rating: 5 out of 5
Easy to navigate, wide choice, market prices.
Translated reviews
F
Rating: 5 out of 5
Perfect
Translated reviews
C
Rating: 5 out of 5
item matching the description
Translated reviews
A
Rating: 5 out of 5
I ordered twice from this company and I couldn't be happier! The site is easy to navigate, the prices are fantastic, and the quality of the hats is really good. I bought a cadet cap the first time and I was so satisfied with the material, quality, and fit that I ordered 4 more in different colors! I found nothing similar in the UK. Everything was made cheaply in polyester (I need cotton due to allergies) and twice as expensive. I love these hats and I will definitely order again from Traclet hat shop. 10/10
Translated reviews
Y
Rating: 5 out of 5
The product was as described, just a bit big for me
Translated reviews
B
Rating: 5 out of 5
123456
Translated reviews
N
Rating: 5 out of 5
Aaaa
Translated reviews
L
Rating: 5 out of 5
The products arrived well packaged and of nice quality, thank you
Translated reviews
J
Rating: 5 out of 5
Simple navigation on the site, I got additional information by phone. I received my order on time, well packaged. I am very satisfied.
Translated reviews
G
Rating: 1 out of 5
Rather fast
Translated reviews
Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your feedback is important to us and helps us to continue improving. If you have any additional suggestions or comments, please feel free to share them.
Best regards,
Traclet
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your feedback is important to us and helps us to continue improving. If you have any additional suggestions or comments, please feel free to share them.
Best regards,
Traclet
W
Rating: 5 out of 5
Always satisfied
Translated reviews
E
Rating: 5 out of 5
Very good choice of hats, good filtering.
Translated reviews
E
Rating: 5 out of 5
Well-designed site. Very good quality item. Very fast delivery in 24h
Translated reviews
B
Rating: 5 out of 5
Great job, as usual!
Translated reviews
D
Rating: 5 out of 5
.....
Translated reviews
Response from Chapellerie Traclet
Hello, Thank you very much for your flattering review and for the 5/5 rating! We are pleased to know that you appreciate our service and our products. Your satisfaction is our priority and your feedback is essential to us. Please do not hesitate to reach out to us for any other questions or needs, we are here for you. Best regards, The team at chapellerie-traclet.com
O
Rating: 5 out of 5
The hat is exactly what I have been looking for a long time. Thank you
Translated reviews
B
Rating: 5 out of 5
The quality of the hat matches the order, now all that's left is to wear it and see how it holds up over time.
Translated reviews