Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 5 stars

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Pierre R.

Published on 30/05/2025 à 15h49 following a purchase from 24/05/2025

Finally, Tilley is accessible in France! Wide selection (almost all sizes available). Easy ordering, free and fast delivery.

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Eléonore D.

Published on 30/05/2025 à 14h22 following a purchase from 18/05/2025

Very satisfied with my straw hat. I can’t wait for it to be warm :) Fast delivery. Impeccable.

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Olivier F.

Published on 30/05/2025 à 12h05 following a purchase from 22/05/2025

As always, quality products and fast delivery that takes care of the hats.

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Mickaël L.

Published on 30/05/2025 à 05h46 following a purchase from 26/05/2025

Very fast delivery, and very good value for money for this gambler. Very good.

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Delhomme R.

Published on 29/05/2025 à 22h45 following a purchase from 08/05/2025

Princess very satisfied with my order I received my cap in very good condition thank you

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Magali G.

Published on 29/05/2025 à 21h16 following a purchase from 26/05/2025

Very satisfied with the Customer Service, very responsive and attentive. The product received is of good quality, in line with my expectations.

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Jakline L.

Published on 29/05/2025 à 20h46 following a purchase from 23/05/2025

Compliant. The color of the blue is not quite navy but a bit lighter

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Savas C.

Published on 29/05/2025 à 20h03 following a purchase from 23/05/2025

Thank you very much

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Emeric C.

Published on 29/05/2025 à 09h41 following a purchase from 22/05/2025

very good and easy

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Kamar K.

Published on 29/05/2025 à 09h13 following a purchase from 21/05/2025

Hat, processing and delivery of the order are perfect. I really recommend. Thank you!

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Jean-Pierre C.

Published on 28/05/2025 à 21h05 following a purchase from 22/05/2025

5th purchase at Traclet and satisfaction is always there. They are very responsive, shipping is very fast and the packaging is impeccable.

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Michel G.

Published on 28/05/2025 à 20h06 following a purchase from 21/05/2025

no delivery problem

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Pierre F.

Published on 28/05/2025 à 10h53 following a purchase from 14/05/2025

Accessible site

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Sylvie P.

Published on 27/05/2025 à 20h22 following a purchase from 20/05/2025

Fast delivery. Very good

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Patrick L.

Published on 27/05/2025 à 18h58 following a purchase from 21/05/2025

Everything is perfect!!

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Christian G.

Published on 27/05/2025 à 17h29 following a purchase from 22/05/2025

A bit big, but good quality

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Manel B.

Published on 27/05/2025 à 14h42 following a purchase from 19/05/2025

Fast service, careful packaging and items conforming to the photos

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Eric A.

Published on 27/05/2025 à 14h17 following a purchase from 20/05/2025

Fast service and product conforming.

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Sara D.

Published on 27/05/2025 à 10h43 following a purchase from 22/05/2025

Reasonable price fast delivery

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Jeremy A.

Published on 27/05/2025 à 10h29 following a purchase from 03/05/2025

Perfect order compliant and quite fast

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Dimitri S.

Published on 27/05/2025 à 10h15 following a purchase from 23/05/2025

Fast shipping and perfect gift

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Nadine B.

Published on 27/05/2025 à 10h14 following a purchase from 22/05/2025

Nice discovery of this brand. I am very happy with my choice of hat for this summer, color and especially the material.

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Jerome D.

Published on 26/05/2025 à 18h12 following a purchase from 21/05/2025

for several orders quality and delivery OK

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Gérard D.

Published on 26/05/2025 à 18h05 following a purchase from 21/05/2025

Very good site. Easy order. Super fast delivery. Excellent packaging.

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Serge P.

Published on 26/05/2025 à 17h34 following a purchase from 18/05/2025

everything is said

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Nadia B.

Published on 26/05/2025 à 13h39 following a purchase from 17/05/2025

Very fast. However, on 2 different hats of the same size, one is perfect for my head size while the other is a little too big.

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Rade S.

Published on 26/05/2025 à 11h12 following a purchase from 08/04/2025

As always, super fine and nice cooperation, ultra-fast response and shipping.

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Christophe H.

Published on 26/05/2025 à 06h59 following a purchase from 22/05/2025

Good quality cap, Stetson quality is there.
Very fast delivery, nothing to complain about.
Thank you for the professional service.

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Lucien T.

Published on 25/05/2025 à 23h31 following a purchase from 20/05/2025

Fast delivery and the hat matches the description.

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Adrien D.

Published on 25/05/2025 à 21h47 following a purchase from 18/05/2025

Item matches the description.

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Laure C.

Published on 25/05/2025 à 21h32 following a purchase from 18/05/2025

The order arrived in two days! The product was well packaged and matched the description. I recommend!

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Jean Pierre N.

Published on 25/05/2025 à 21h22 following a purchase from 21/05/2025

Very good

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Eliana R.

Published on 25/05/2025 à 21h00 following a purchase from 21/05/2025

Perfect!!

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Philippe T.

Published on 25/05/2025 à 20h54 following a purchase from 17/05/2025

Disappointed by the quality of my purchase, I will no longer shop at chapellerie Traclet

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Response from Chapellerie Traclet Published on 25/05/2025

Hello,
We are sincerely sorry to learn that your experience with our product did not meet your expectations. Your feedback is valuable and helps us to constantly improve.
We distribute the Stetson brand and we are trying to understand the issue encountered. If this cap does not suit you, there is surely another one that will.
If the Stetson cap does not satisfy you, it is certainly possible to exchange it for another item from a different brand or another Stetson model.
Remaining at your disposal by email or phone 0477714058
Best regards,
Traclet Sébastien

Annie P.

Published on 25/05/2025 à 20h22 following a purchase from 21/05/2025

No problem. Items match the website.

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Claire C.

Published on 25/05/2025 à 20h02 following a purchase from 22/05/2025

I was able to call before purchase, very courteous and helpful person. Delighted with my purchase! I highly recommend.

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Anne-Laure M.

Published on 25/05/2025 à 17h41 following a purchase from 18/05/2025

The cap perfectly matches what I wanted, carefully packaged.

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Dominique D.

Published on 25/05/2025 à 10h42 following a purchase from 20/05/2025

Super fast delivery, carefully packaged and quality item.

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Monique W.

Published on 25/05/2025 à 08h20 following a purchase from 16/05/2025

Ease of ordering and very quickly delivered.

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Laetitia A.

Published on 24/05/2025 à 22h55 following a purchase from 03/05/2025

It was a gift. The recipient is very happy and expressed their satisfaction to me.

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