Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Very nice hat, exactly like the photo on the site, shipping time respected, careful packaging. I am very satisfied. Thank you for the service provided and the quality of your products.
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Sylvie B.
Rating: 5 out of 5
following a purchase from 18/07/2026
very nice item and fast delivery
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Luc B.
Rating: 5 out of 5
following a purchase from 23/07/2026
Impeccable, very simple and easy!
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Franck L.
Rating: 5 out of 5
following a purchase from 02/07/2026
Good merchant site. The delivery is careful and the deadline is respected. The item seems to be of good quality (to see over time) for a reasonable price. If I have to recommend, it will be without hesitation.
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Patrick T.
Rating: 5 out of 5
following a purchase from 22/07/2026
Pretty cap in accordance with the description.
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Denis M.
Rating: 1 out of 5
following a purchase from 22/07/2026
I still haven't received the hat, it's been fifteen days since I ordered and paid for it, I am angry, I was told 24 to 48 hours for delivery and nothing.
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Response from Chapellerie Traclet
Hello Denis,
Thank you for your message and I completely understand your frustration regarding the delivery time of your order.
Indeed, the order was placed at 5 PM and it was sent the next day.
Ref. Request
260729085594
Package No.
6A07287541547
A complaint has even been made since.
Shipped Shipped 07/23/2026 6:04:16 PM
Payment made 07/22/2026 5:19:04 PM
We are doing everything possible to ensure quality service and I invite you to contact us directly so that we can examine your situation and provide you with a quick solution.
Best regards,
The Chapellerie Traclet team.
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Roger A.
Rating: 5 out of 5
following a purchase from 01/07/2026
I would like to have assistance to validate the warranty on the Tilley website which is in English, I couldn't get the French form.
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Daniele S.
Rating: 5 out of 5
following a purchase from 04/07/2026
PACKAGE well received despite the delay, customer service is friendly and efficient.
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Paul-Philippe G.
Rating: 5 out of 5
following a purchase from 04/07/2026
Reactive and competent team.
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Agnes M.
Rating: 5 out of 5
following a purchase from 22/07/2026
Impeccable, I received the ordered item a day before the expected date. One complaint: that the composition of the items is not systematically specified.
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André P.
Rating: 5 out of 5
following a purchase from 22/07/2026
Very very satisfied with my purchase
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Emmanuel R.
Rating: 5 out of 5
following a purchase from 07/07/2026
Top, delivery on time, product exactly as indicated in every way.
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Christelle C.
Rating: 5 out of 5
following a purchase from 15/07/2026
An ultra-fast reception and care taken in the packaging. The hat is great! I highly recommend this site and will buy again if needed from Chapellerie Traclet.
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Jean-Michel P.
Rating: 5 out of 5
following a purchase from 21/07/2026
Fast service and very good packaging of the products.
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Adrienne S.
Rating: 5 out of 5
following a purchase from 21/07/2026
Really very responsive, before my order, I asked for information about the product, they replied immediately, I highly recommend!
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Christine C.
Rating: 5 out of 5
following a purchase from 05/07/2026
Perfect.
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Rob B.
Rating: 5 out of 5
following a purchase from 21/07/2026
I am very happy!
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Martine M.
Rating: 5 out of 5
following a purchase from 21/07/2026
Fast delivery. Beautiful quality hats and well-made for reasonable prices.
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Noah Q.
Rating: 5 out of 5
following a purchase from 21/07/2026
It fits perfectly, the material is pleasant to wear, it's great.
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Hanane G.
Rating: 5 out of 5
following a purchase from 20/07/2026
Perfect.
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Olivier D.
Rating: 5 out of 5
following a purchase from 19/07/2026
Well-designed site. Accurate information. Efficient ordering process. Appreciable tracking and shipping times. Package composition: perfect.
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Joel S.
Rating: 1 out of 5
following a purchase from 20/07/2026
Did not receive the ordered product but another, you will no longer have my clientele.
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Response from Chapellerie Traclet
Hello Joel,
We are sorry to hear that you encountered a problem with your order. Your satisfaction is important to us and we want to resolve this situation as quickly as possible. We invite you to contact us directly so that we can assist you.
Best regards,
The store team.
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Philippe L.
Rating: 5 out of 5
following a purchase from 14/07/2026
Product well received. I am happy with the ordered item.
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André B.
Rating: 5 out of 5
following a purchase from 17/07/2026
Very good sales site with good products at reasonable prices.
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José R.
Rating: 5 out of 5
following a purchase from 21/07/2026
Perfect from A to Z: Convenience, precision and pleasantness of the information about the item - Price balance - Ease of ordering - Speed and adaptation of delivery to customer constraints - General information for the customer
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Gilles S.
Rating: 5 out of 5
following a purchase from 12/07/2026
Very satisfied with my first order at Chapellerie Traclet. Fast shipping of the item. Sturdy packaging. Very nice quality of the hat. I recommend.
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Bernard Z.
Rating: 5 out of 5
following a purchase from 17/07/2026
Top, and uva 40! What does the people want?
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Stéphanie C.
Rating: 5 out of 5
following a purchase from 20/07/2026
Great, I would recommend. Super quality item. Very fast and responsive site, I recommend 100%
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Marie B.
Rating: 5 out of 5
following a purchase from 05/07/2026
This is my second hat, the first one was bought in 2020
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Mireille D.
Rating: 5 out of 5
following a purchase from 15/07/2026
The hat is very nice and fits my husband perfectly for his gardening work.
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René-Luc L.
Rating: 5 out of 5
following a purchase from 11/07/2026
The miki I bought seems to be of good quality, I will see in use. I called customer service for a small error during the order, my little problem was quickly resolved, the person I spoke to online was very friendly.
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Martinez I Parra D.
Rating: 5 out of 5
following a purchase from 20/07/2026
The hats are what I expected, perfect. The shipment was fast and arrived well. Very happy.
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Line K.
Rating: 1 out of 5
following a purchase from 19/07/2026
Very nice fabric but the edge is made of cardboard, and the model does not suit me because I don't have much hair. So the cap is not filled and falls on the skull. I will return it.
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Alain G.
Rating: 5 out of 5
following a purchase from 18/07/2026
Satisfied
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Isabel R.
Rating: 5 out of 5
following a purchase from 19/07/2026
Very pretty bibi as shown in the photo. Careful and fast delivery.
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Noam T.
Rating: 5 out of 5
following a purchase from 18/07/2026
Fast shipping, well-packaged! Thank you!
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Response from Chapellerie Traclet
Hello Noam,
We sincerely thank you for your positive feedback! We are delighted that you appreciated the speed of the shipment and the quality of our packaging. Your satisfaction is our priority and we would be happy to welcome you back to our store.
We warmly thank you for your positive feedback! We are delighted to learn that your shopping experience met your expectations and that our team was able to assist you effectively.
We hope to see you soon in our online store.
Best regards,
The Traclet Hat Shop Team
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Olivia C.
Rating: 5 out of 5
following a purchase from 18/07/2026
Very satisfied with my purchase. A quality crochet hat.
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Response from Chapellerie Traclet
Hello Olivia,
We warmly thank you for your positive feedback. We are delighted to learn that your crochet hat meets your expectations.
We wish you to fully enjoy your purchase.
Sincerely,
The Traclet Hat Team
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Nicolas J.
Rating: 5 out of 5
following a purchase from 19/07/2026
Fast and matches the description
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Response from Chapellerie Traclet
Hello Nicolas,
We warmly thank you for your very positive feedback! We are delighted to learn that your experience was quick and met your expectations.
Thank you for your trust and see you very soon on our online store.
The team at Chapellerie Traclet
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Stephan V.
Rating: 5 out of 5
following a purchase from 18/07/2026
Very good product that meets expectations. The service is always impeccable.
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Response from Chapellerie Traclet
Hello Stephan,
We sincerely thank you for your positive feedback! We are delighted to learn that our product met your expectations and that our service satisfied you. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
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