Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
No refund possible
Misled about the product
Website for returns not simple
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Response from Chapellerie Traclet
Hello
thank you for the comment
the information is noted from the beginning of the product description
Straw hat for women Provençal model. This
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2021
barigoules
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Response from Chapellerie Traclet
hat sits on the head and does not sink because its crown is flat. This women's hat simply holds with the two laces that are tied with ribbons under the chin. Professional hat and not a costume hat.
Attention due to numerous abuses: no exchange or refund is possible to prevent it from being worn during an evening or ceremony.
100% natural straw
French manufacturing
returns are quite simple
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2021
As of July 8, 2021, I still have not received the hat
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Response from Chapellerie Traclet
Hello
please excuse us for the delivery delay, currently the package is in Swiss Customs.
This procedure being mandatory for all products imported from France.
Here is the tracking of your order which has been sent to you by email and is also visible on your account.
https://www.laposte.fr/outils/suivre-vos-envois?code=CF227188999FR
please excuse us again for this inconvenience beyond our control.
remaining at your disposal
best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/06/2021
I have great difficulty connecting to my account.
Return shipping costs are payable.
Their emails go to spam.
My order was delayed.
They do not respond or very slowly.
One of the products is not correct.
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Response from Chapellerie Traclet
Hello
for connecting to your account, here is the link on our site
https://www.chapellerie-traclet.com/fr/authentification?back=my-account
You can log in with your email and password.
Shipping costs are payable when returning unless indicated on the site in the case where you pay by PayPal. In this case, it is refunded by Paypal.
Regarding emails, we have personal emails in gmail and they do go into the spam folder. In this case, at least one email should be validated so that the others are not.
Regarding the delay, as indicated on the product sheet for sizes out of stock, the delay is 1-2 weeks
You ordered on Saturday, June 12 and the order was delivered on June 28. It is true 2 additional days.
Finally, what is the issue with the model that does not fit.
remaining at your disposal.
best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2021
I am disappointed because I only received part of my order without being informed and I do not know if it is due to an error or an oversight: I received the hat but not the telescopic walking stick
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Response from Chapellerie Traclet
Good evening
We normally sent with the hat a packing list indicating that the stick is yet to be delivered.
We will keep you informed at the beginning of next week for the delivery of the trekking stick.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/04/2021
The description of the ordered product does not match the product
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake.
Please send us a photo of the item received at [email protected]
so we can proceed with sending the correct product.
best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2021
I placed an order on April 28 for delivery within 2 weeks (according to the Traclet site). I received the order on June 18. So for a delivery within 2 weeks, it took more than 7 weeks to receive my order. Not reliable. No excuse or understanding from the after-sales service.
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Response from Chapellerie Traclet
Hello
During your calls, we clearly indicated the return and in a message indicating the return following your call, we clearly indicated please excuse us for this delay due to a manufacturing delay for this historical hat.
As with the previous order, please check your spam.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/05/2021
Overall low-quality item
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Response from Chapellerie Traclet
Hello
We have two qualities of military berets.
If this one does not suit you, we have the military beret from laulhere which is higher quality.
It is certainly possible to change it.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/06/2021
The delivery time is very long and when you call either they answer or the person is very unpleasant
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/05/2021
Hello
The indicated delay was indeed stated as 3/5 weeks for manufacturing.
For the person you called, you called the store and not the website.
The person kept you informed in addition to the various emails that were sent to you for the
Tracking of your order.
We hope that the hat meets your satisfaction.
Remaining at your disposal at 0477714058 to discuss it.
Best regards
Traclet Sébastien
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Response from Chapellerie Traclet
Only 1 product out of the 2 ordered present in the package. Complaint email without response to date.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/05/2021
Order not received, no explanations... too bad
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Response from Chapellerie Traclet
Hello
We will check the colissimo tracking on Monday morning.
Remaining at your disposal
Good evening
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/06/2021
Hat too big
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Response from Chapellerie Traclet
Hello
If the hat is too big, it is certainly possible to exchange it.
Please return it to our address with your order reference.
Have a good weekend
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/06/2021
I placed an order for a Gavroche style cap, order made on 06/04/21, the site indicates delivery between 48h and 72h. To date, I have been debited for my item but have received no news or delivery. I will return to the site soon to inform future customers of the seriousness of this company which is currently not professional.
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Response from Chapellerie Traclet
Hello
The order was sent on Monday, June 7 under colissimo tracking 6m17879354882
You even received two emails from the post office that you read.
One of which indicated an incident and therefore a delay in delivery.
Normally, the post office should indicate the day it will be delivered.
Please excuse us for this inconvenience beyond our control.
A complaint has however been made
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2021
Too bad there is no rating (-) 20!
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Response from Chapellerie Traclet
Hello
As indicated on the day of your order, the ordered color was in stock. You chose to change the color. This is what we did and ordered for you.
As indicated, we should receive it this week.
This product is made in Portugal as
Indicated on the product sheet.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2021
I have not yet received my order!
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Response from Chapellerie Traclet
Hello,
Currently, deliveries outside of France are longer.
As indicated by colissimo tracking 8q53778583879.
The package is in the postal network, the delay is currently longer due to Covid 19.
Thank you for your understanding
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/04/2021
I am very disappointed, I received my hat 3 days late and it has a stain, so it is impossible to wear it without looking ridiculous. I did not find a return slip in the box, I wrote to you two weeks ago to ask how I could return it and I have not received a response. I want to return it and get a refund.
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Response from Chapellerie Traclet
Hello
we did respond to you on 09/07/21 at 9 am
You will find below the response to your message
We asked you for a photo of the model received with the defect and we will proceed with its exchange.
We are sorry if you did not receive an email but from our side, we did respond.
While waiting for your photo at [email protected]
remaining at your disposal.
Best regards
Traclet Sébastien
Hanae TRACLET - 07/05/2021 - 09:09
Hello,
Please send us a photo of the model received at [email protected] in order to proceed with its exchange.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
4, Rue de Cadore, 42 300 Roanne
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/05/2021
SENDING ERROR
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake.
Please send us a photo of the cap with the reference you received in order to do what is necessary to send you the correct cap. Our email is [email protected]
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2021
Order promised in 24/48h and 7 days later still not received.
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Response from Chapellerie Traclet
Hello
The chosen delivery time is 2/3 days.
The 24-hour delivery is either by tnt or chronopost.
According to the tracking, the package will be delivered on Tuesday at the relay point following the May 8th point.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/05/2021
Your size 60 is too big, I will return it but the return shipping costs are at my expense, well done Traclet this is the last time I order from you
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
We will recheck upon arrival but when sent, the hat measured 60cm.
What hat do you have in size 60 cm for comparison?
Remaining at your disposal
Best regards
Traclet Sébastien.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/04/2021
Very slow delivery... more than 15 days
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience.
We had to send you a second
Package because the first is in the network but we were able to get more information from the post office.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/04/2021
Not satisfied at all: navigation on the site, delivery time, wrong information and communication.
Moreover, dishonesty not to say before validation and payment that the item ordered is out of stock.
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Response from Chapellerie Traclet
Hello,
Thank you for indicating the improvements to be made because on one hand the bicorne is in the special hats category and it is possible to find it immediately on the search engine.
Then the information on the delivery time is noted in red on the site when choosing the size and repeated in the order summary and a third time an email is sent to warn of a delay.
Remaining at your disposal to improve the system.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/04/2021
Shipping costs are the responsibility of the customer. Return shipping is also the responsibility of the customer. Refund of the total price pending.
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Response from Chapellerie Traclet
Hello
Yes, shipping costs are the responsibility of the customer, this information is clearly stated on the site as well as in our sales conditions.
Furthermore, we also indicate that for people who pay with Paypal, shipping costs are refunded by PayPal.
Remaining at your disposal.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2021
2 months for a beanie
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay.
We hope that this high-quality hat will satisfy you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/03/2021
I didn’t receive the item yet.
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Response from Chapellerie Traclet
Dear
We contact French post to see where your Marcel is
Regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2021
PACKAGE NOT RECEIVED
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Response from Chapellerie Traclet
Hello
The order was placed on April 13 in the afternoon, it was shipped on April 14 under tracking colissimo 6a20863226539.
The colissimo tracking indicates that the package was received on Friday, April 16 in your mailbox.
Three messages from the Post have been sent by email to inform you of the tracking.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2021
The hat sent is not the same as the one I ordered, the photo on the site is not accurate
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Response from Chapellerie Traclet
Hello
We have received your photos, but the hat received is indeed the indicated reference and the wide-brimmed hat is made of raffia with a trim.
We have not received any feedback following our message.
Please let us know the issue encountered.
Remaining at your disposal
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2021
Item ordered on February 14, 2021 received on April 6, 2021 after many reminders from my side.
Very disappointed with this service.
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Response from Chapellerie Traclet
Hello
Yes, our manufacturer has extended their production times since COVID, which can now go up to 12 weeks.
Please excuse us for this inconvenience.
We hope that the cap will satisfy you.
Thank you for your understanding.
Remaining at your disposal.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2021
Unable to give a review: I still have not received my order!
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Response from Chapellerie Traclet
Hello
Please find below the tracking link for your order placed on March 29. It was shipped on March 29, the same day under tracking colissimo 6H12282717484
https://www.laposte.fr/outils/suivre-vos-envois?code=6H12282717484
A complaint has just been made today.
Please excuse us for this inconvenience beyond our control.
Thank you for your understanding.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/03/2021
Everything is fine, but on the return part of a package, we cannot directly print the return slip
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Response from Chapellerie Traclet
Hello
Thank you for your message.
The note is harsh while the return is simple because you can make the request directly on the website from your account.
What solution do you propose?
Remaining at your service
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2021
No deadline has been given to me.
However, the payment works very well!
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Response from Chapellerie Traclet
Hello
The delivery time was indeed noted in red on the product sheet of the Tilley hat https://www.chapellerie-traclet.com/fr/chapeau-tilley-coton/2293-chapeau-t5mo-organic-airflo-olive-tilley-.html#/7-taille-56_cm/53-couleur-olive
It was also indicated in the order summary and sent by email.
Normally, we also indicated it during your call.
Remaining at your disposal.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/03/2021
Customer service is below everything! I will not renew the experience...
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Response from Chapellerie Traclet
Hello
Thank you for your message.
We have responded to each request by phone and email.
The hat box not being suitable for you, you can of course return it for a refund or exchange.
We offer hat boxes ranging from 8 euros to 80 euros.
Remaining at your disposal
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2021
I chose a size larger than my head size and yet the cap does not fit at all, too small, and from afar... It looks like a child’s model...
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Response from Chapellerie Traclet
Hello
In the case where the cap is too small, it is of course possible to change it.
Remaining at your disposal.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/02/2021
Nothing to say
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Response from Chapellerie Traclet
Hello
Following your size change, we ordered size XL from Stetson and we are waiting for their delivery to send them to you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/02/2021
Extremely unpleasant after-sales experience
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Response from Chapellerie Traclet
Hello
Thank you for your comment, we have taken into account your remarks regarding the fact that you did not receive your credit note following your return on February 16, on our side our system indicates it was done on February 18.
Please excuse us.
We tried to satisfy you as quickly as possible in the minutes following your message on Facebook.
We hope that the products will give you better satisfaction.
Thank you for your understanding.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2021
Fast shipping on the site, the same day, well-packaged, for a product of lesser quality
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Response from Chapellerie Traclet
Hello
Thank you for your message.
If the model received is not suitable, it is of course possible to change it for a higher quality if this model does not suit.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2021
lamentable at all levels the boxes arrived open and damaged the lost package the company Traclet never called me back after being engaged
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Response from Chapellerie Traclet
Hello
We have made the necessary claims to the post office.
You even received an alert from the post office stating that we have taken the follow-up steps.
Like all packages, if this one is open, it must be refused.
In the case where the packages have been opened, please send us photos so we can take the necessary steps with the post office.
We had indicated that we were taking the necessary steps with the post office but not to call you by phone.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/01/2021
Very bad: I ordered a hat from the brand Jacaru but received a hat from the brand Aussie Apparel.
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Response from Chapellerie Traclet
Hello
Yes, we made a mistake in the brand category but the hat received is indeed as shown in the photo as well as the complete description.
Only the brand is different, the quality of the product has nothing to do with the brand.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/01/2021
I am not satisfied, the product sent was not the right one and little explanation for making the return and a photo to print for the return slip, it's a bit mediocre and not very professional
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
We have sent you a return slip by email and normally beforehand the link on our site to make a return which is at the top of each page (return form)
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2021
to this day still not received my order
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Response from Chapellerie Traclet
Hello
we will proceed with a new shipment for your chapka because TNT has not yet responded to the tracking of your package. The order should reach you next week.
Please excuse us for this inconvenience.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2020
I wonder if this is a scam, I ordered and paid for this hat months ago and still have received nothing
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Response from Chapellerie Traclet
Hello
please excuse us for this delay, the order will ship tomorrow from us as we are waiting for the TILLEY hats tomorrow.
Indeed, the brand has delays due to Covid 19 in Canada.
Thank you for your understanding.
Best regards
Traclet
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